228 comments found.
Good afternoon Taerar,
Before buying the toolkit I have an additional question:
- Can I add own elements such as a (delivery) scooter or do you have this element which I can add?
Looking forward hearing from you,
Best Regards, Michiel
One more question: I would like to make the video in dutch. I read something about translation which is not possible, but how does this influence my video? Since I only need to write dutch text..
Hi there Pipi,
Sure you can add every kind of additional elements you want because template is incredibly flexible. 
For Dutch, If you are using English version of after effects there will be no problem, you can type text in whatever language you want.
If you are using Deutscher version of after effects you can switch to english version for a while and everything will work fine again.
Welcome back Taerar, it’s great to finally see the problem solved!..I wish you all the best with this fantastic toolkit.
I dropped you an email about some custom work on the character.
Looking forward to hear from you soon.
Thanks
Thank you mamadou! 
Welcome back, glad to see this kit back in VideoHive. I was gonna purchase this a month ago and then it got taken down (I know because of copyright issues). I even contacted you in YouTube to see what happened (thanks for the reply).
I have been waiting till this came back to purchase it. But the new character look like tired (eyes) and the nose is pretty distracting. Is there any way to change the nose and eyelids/eyes of the characters?
Hi there Coquisoldier,
Customization of characters is very easy, you can adjust nose or turn it completely off and eyes are fully customizable too. (you can move eyelids to pose when characters looks very happy or sad, or also remove eyelids.)
Guide for customizations is included in tutorials folder and it’s easy to do (adjust only once and change takes effect over all animations of character)
Or if you want, drop me a line via email and I’ll send you demo characters to see how you can play with them. 
i know you had copyright problems and that is why you changed the characters, but these one are ugly compared to before
1.You can customize characters according to your taste.
2.Designing flat / minimal characters nowadays inside After effects is a lot about finding way how to not be similar to any other design so authors have not free hands.
Hi Taerar,
What’s the progress with the copyright case? Honestly, I don’t think your work looks like the one they claimed at all.
http://www.scorchlondon.com/portfolio/twiends/Hi mgenius,
Yes, this is new redesigned version which is I hope not similar to anyone design so with this newer toolkit won’t be any complications.
I’m so glad to see this talented new project here, where you should be. I wish you best friend!!!! Happy new year Taerar!!!! 

Thank you very much Juan! 
Very glad to see this come back… I lost my downloaded files before. Why it was removed before?? I wait a bit too long for my project… anyway WELCOME BACK! ALL THE BEST FOR THE SALES!
Thank you!
... it was caused because of very strict authoring laws (previous characters were similar to characters of one company) In these days it is very hard to balance because we have limitations from trend rules ( flat minimal design exact color palette) and also limitations from technique (after effects and puppet animation)
however, I’ve checked plenty of designs and tryed balance this to not be similar to anyone so with this version wouldn’t be any problem 
I see this was tested on cs5 upwards but is there any reason why this wouldn’t work on cs4 too? Really hoping cs4 can handle this awesome template!
Hi there Jon,
I’m very sorry for this but CS4 is now becoming 5-6 years old version which is now not very popular because CS5 and up allows users to work way faster due to better performance. Second reason is that I wanted to publish update as soon as possible because a lot of customers (and theirs customers) were waiting and all this work could be done such quickly only in higher versions of AE. And third reason is that open sesame script for translation to CS4 couldn’t handle such complex template.
welcome back man, it’s great to see the problem solved!
good luck with more sales!
Yes finally!
Thank you mate!
Hi all, if you look at Adobe’s website they say all you need to do is update your After Effects CC. I just did and it works great. Open your Creative Cloud app and update.
Just a little confused as to what version this works with now on the Mac.
Does it work with AE CC and Mavericks ?
Iain
Hi there Iain, Probably not now, this is not caused by bug in template but some missunderstanding between Macerics OS and After Effects so solution for this have to be found somewhere else. And since I don’t have Mavericks i can’t test it
Thanks – this is a nice template, but it would be nice to get it before it is removed.
I bought this and should’ve read the comments first…
Mine doesn’t work either:
“You can’t use this version of the application “Adobe After Effects CC” with this version of OS X”
You have “Adobe After Effects CC” 12.0.
Please help!
Hi All, if you look at Adobe’s website they say all you need to do is update your AE CC. I just did and it works great. Open your Creative Cloud app and update.
Very cool!
Thank’s!
Hi Taerar,
Can you help me? I have adobe cs6 11.0 and i cant open the file!
its says its not compatible with my version of os x!

Hi there,
oh that’s weird, After effects CS6 shouldn’t have any problem to open any of these files, and I think it doesn’t matters which OS you’re running. Have you tryed all three files ?
Please contact me via email and I’ll send you new version of toolkit. Or please tell me exactly which error you’ve get and maybe we’ll find quicker solution.
Hi Taerar
The error message is in dutch! but i says:
You cant use this version of adobe after effects cs6 with this version of os x
you have the version adobe after effects c6 11.0.
Thanks for your quick reply
Hey Taerar!
it isnt your file! im sorry my after effects isnt compatible with the new mavaricks os x of apple _ more people are having the same issue as me!
thanks for your support
Ahaa, Thank you for let me know! (I’m planning to buy mac soon) And I hope you’ll fix this issue soon to enjoy explainer video toolkit ! 
Hello, thx for this template! Are all scenes and graphic elements of the thumbs are present in the source template? my designer says he does not have all the elements in the template, which is in previews.
Hi there binblack and thank you very much for purchasing ! 
I’m sure every single element is included in template, all elements are sorted in project panel in folders like (things, signs, people, animated shapes etc.) look on these folders carefuly and i’m sure you’ll have everything there. There is Basic template, johns story and short promo template, problem may appear when you want to use some scenes from john story, but you are in basic template (where are just elements but not composed scenes) then you have to import the johns story template to your project because some scenes are only in these additional templates.
+ Everything in template is checked by videohive staff so authors can’t blame and only high quality templates are passed to marketplace.
Thank you!
Congrats on getting featured 
Thank you Michael! 
Here’s what I get when I try to use Denise’s (and other characters as well) “Hello” composition:
After Effects warning: layer to world matrix isn't invertible in fromWorld Expressiondisabbled.
Error occurred at line 2.
Comp: 'DeniseHello'
Layer: 35 ('Arm 02')
Property: 'Position'
Any ideas how to fix it?
Hi there,
Thank you for purchasing and I’m very sory for complications.
Have you tried to “unshy” hiden layers and check all expressions ?
To do this click unshy icon, select all layers and press “U” to show all expressions and then check if some of expressions are not disabled. If you see some expression with alert and is disabled, here is problem, just click on equals sign and it should work again.
Here is image for better orientation.
https://www.dropbox.com/s/j19nn6f4yfijujq/script%20bug%20repair.jpg
If this problem is still appearing please contact me via emailand we’ll find solution 
Defintely deserves the feature ! This will be a videohive bestseller ! You did an amazing job on this, very nice ! 
Thank you very much Eric 