293 comments found.
I am a buyer. Where is the purchase code that I need to enter during installation?
Hi, you receive it on email once you purchase the project. Alternatively, you can find it in your Downloads section on Videohive.
I’m using “lower third”. If I click on one on the panel and then click on the same item again to create a second one, the previous one is copied as is. If you edit this, the previous one is also edited. How should I use it?
Hi, please send me this message using the feedback form on my profile page https://videohive.net/user/royalpixels and I will help you out
Hi, there seems to be another issue with the transitions. Ive updated it to v3 but i keep getting the error ‘697 An internal asset numbering conflict has occurred.’ None of the transitions are loading now.
Hi, I just replied to your email.
Hi, with the latest update of After Effects, your Plugin doesn’t work anymore! What to do???
Hi, please visit our Help Center that comes with the project files, or contact me using the feedback form on my profile page https://videohive.net/user/royalpixels and I will help you resolve it
Hello, just updated to v 3.0 w/ 4200 transitions, however after install, i can’t add any effects without receiving this error (screencap here – https://i.imgur.com/o88w64z.png)
Hi, I have just replied to your email
I have installed the extension with ZXP but it’s “blank” when I open it on After Effect?
Hi, please visit the Help Center (you can find it in the project files) or contact me using the feedback form on my profile page https://videohive.net/user/royalpixels and I will help you resolve it
Hi, tanks for your feedback. I have sent a message to your mail box.
I have just replied to your email.
Hi! Today the plugin stops working. “The product can’t verified”. I sent the details via form on your profile page https://videohive.net/user/royalpixels. Thanks!
Hi, I have replied to your email.
Works again 
Thank You!
I deleted the plug-in from my previous computer, but I still see the message “Your activation key is already being used on the maximum number of devices (2).”
I have replied to your email
There is no reply mail in my mailbox or spam mailbox. Could you please send it again?
Please, send me your purchase code using the feedback form on my profile page https://videohive.net/user/royalpixels
The target for target control is a circle surrounded by smaller circles on the preview video, but a long rectangle when I apply the effect. Am I missing something?
Hi, here’s the video tutorial for the Seamless category https://youtu.be/VfX2-M3b-Wg
If you’ll have any questions, please send me the message from my profile page https://videohive.net/user/royalpixels
This video does not explain why the target icon is different than the one you depicted in the preview before I bought it, nor does it explain how to get the target to move like it did in the preview.
This is the target from the preview video https://i.ibb.co/vq3mSXX/Screen-Shot-2022-10-03-at-5-10-26-PM.png and then this is the target I got when I actually purchased it. https://i.ibb.co/y5300db/Screen-Shot-2022-10-03-at-5-21-58-PM.png
I mean come on. These aren’t even remotely the same. The preview version is well-designed, while the actual version looks cheap. I purchased this bundle solely for that transition and got hit with a bait and switch.
I have just replied to your email
Hi. I tried to download the My Fx extension from your website but malwarebytes keeps saying your site is compromised
Hi, MYFX Extension also comes with the project files. Simply go ahead to your Downloads section on videohive and download the project archive. You will find MYFX v3.0.2 there.
I want to redownload Main files from Envato. but i am getting error while downloading. You have created an incredibly problematic program!
I can’t use the MYFX because I’m getting error “Connection error”? How can I fix that?
Hi, we are aware of this issue – our server has been down for the past few hours. We are already working on the fix and will reply you as soon as they are up. Sorry for the inconvenience.
okey thanks, please write me here when the problem is resolved.
Thank you for your understanding, I will respond here as soon as servers are up!
Hi, please try to install the pack again, think we have resolved the issue. Definitely report back how it goes. Thank you for your patience!
Hi, I’m getting error > the product can’t be verified.
Hi, please send me this message from my profile page https://videohive.net/user/royalpixels
Done
Hello, is there any intentions of adding the fisheye/lens from the premiere version into the after effects one? It was a huge disappointment to see they’re not there.
Part of the reason for buying the After Effects version was because I like the Premiere version a lot but like the usability on AE more.
Hope to hear back soon!
Hi, yes I will be updating AE version with seamless presets in late September. You will get an email once the update is live and you’ll be able to download it for free.
Sounds good, thank you for the response.
ROYALPIXELS, I sent you an e-mail. I already had MYFX installed, just bought a pack, can’t do anything – when I try to Install within the MYFX extension, it says PRODUCT COULDN’T BE VERIFIED.. ? please help. robindemarlie87@gmail.com
Hi, I just replied to your email.
Hello,
Why it asks me to install the packages each time I start After effects? It is quite annoying.
Can I install them once and have them?
Hi, send me this message using the feedback form on my profile page https://videohive.net/user/royalpixels and I will assist you
Hi Mate,
I’ve just purchased this product and when trying to install the extension using ZXPInstaller it says Installation failed because the extension is not compatible with the installed applications?
I have the latest version of Aftereffects and have installed a similar product purchased from VIdeohive exactly the same way with no issue.
Could you please advise?
Hi, use the ZXP Installer from aescripts.com and it will install with no issues
is it works on ae 2022?
Yes it does
Hey I just bought your package, and when I try to install transitions or anything it says “Product couldnt be verified”. I am not sure what to do as I cannot install the product to any of my adobe programs
Hi, send me this message using the feedback form on my profile page https://videohive.net/user/royalpixels and I will assist you
is it support AE CC2018?
Yes it does
Still experiencing issues where large chunks of background show or i get one frame scaled way up during the transitions. Whats going on? When will that be fixed? Using Latest version of AE 2022
Hi, please send me this message using the feedback form on my profile page https://videohive.net/user/royalpixels
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