591 comments found.
Hi. I’m having trouble creating a character. I’m in the AinTrailers_Builder-Control__Male effects panel and when I change the value on some ‘effects’ like Eyes, nothing happens. The eye’s don’t update to the eye design that I selected. Other items like nose, hair, outfit will change….but not eyes, head shape, and some others. What am I doing wrong?
Hi! Maybe you accidentally changed something in the builder. Please contact us by email hello@ainforce.com so that we can learn more details and help you with visual guides. Because we did not make any new changes that could break something in the builder.
We are in touch, so we will help you to sort things out.
Also, when I apply a color to skin, it only changes the face color, not the nose or hands colors. Why?
Please unpack the package again to get the unchanged version of the templates. Such problems, as you described, can not exist in the template, if there was not something changed in it. This we can guarantee, because we know every cog in the implementation.
Please contact us by email hello@ainforce.com. This will be more efficient, since we can check the existing problems through the remote desktop.
Hi! How are you? We have contacted you by email and we have not had an answer. Can you please help us?
Hi! Apparently you did not see our emails or it gets into the spam folder. We responded to you 45 minutes ago, that is, 1.4 hours after your email. Please, understand us correctly, we provide quick service, but we can not simultaneously answer all clients within 10 minutes. We are a small team, so we just physically can not do it 24 hours a day for different time zones.
Dear customers,
We found the problem in version 1.0.7. Do not upgrade to this version yet. We will release the official update within a few hours or contact us by email license@aintrailers.com to get version 1.0.8
We just sent an updated package to the review. We will notify here in the comments when it becomes available. The updated package will contain the plugin version 1.0.8. This eliminates the problem with activation and now it seems we have solved the problem with activation in full.
If someone needs a version of AinTrailers Character Assistant plugin v1.0.8 right now, please contact us by email license@aintrailers.com
Good news! New updated package with Character Assistant plugin v1.0.8 has been approved and now available to download.
Hi there,
I’ve bought this package but now I have to copy the “03-AinTrailers-Character-Assistant” to “(Mac) Applications\Adobe\Adobe After Effects CC-version-\Support Files\Scripts\ScriptUI Panels” but there is no such folder “support files” how do I put these files in the right folder?
Thanks, Bertus.
Ok I’ve solved this, the folder “support files” does not exist anymore (maybe update documentation). But now I cannot activate the plugin.. When I push the button nothing happens. I’m running AF CC 2018 on an iMac.
Hi Bertus,
Thank you for your purchase! Please check that you are using the plugin version 1.0.7. Also please check what answer the button “Check Version” gives you.
Please contact us via license@aintrailers.com and we will help you determine the reason why there is no activation.
Dear customers,
We sent an updated package v2.1 to the review. Approx release date is February 08, 2018. As soon as the update is confirmed, you will receive a notification by email.
First of all, we updated the documentation with the new guides and added new video tutorials. We remind once again that the documentation and video tutorials contain answers to all the questions that you may encounter when working with our product.
We also added additional checks to the plugin so that it notifies you if you missed any settings or do something wrong. Thus, the probability of doing something wrong will be reduced.
The new version v2 is even more convenient and functional. List of new features and improvements.
1) Auto Lip-Sync option. Definitely a useful feature for everyone. And more importantly, you can easily combine automatic mode with manual mode if necessary.
How to use Auto Lip-Sync option | Video Tutorial
2) Useful buttons to optimize the character for viewing animation. You can increase the performance of the character to view the animation in one click.
3) Change animation timing. Now you can change the character animation speed with our plugin in a couple of clicks. You can change this to any value you need. Moreover, you can save the modified character animation as a new preset.
How to change the character animation timing | Video Tutorial
New update v2.1 is officially available!
Hi I have an issue with some preset animations and emotions. In some cases, when I change the Animation or emotion for one male character, it is applying this animation for all male characters. And in some cases, the character is not reacting, when I try to change an emotion.
Can you help me?
Hi! Each instance of the character has an independent structure, so the animations and emotions for each instance will be unique. Such a situation, as you described, can occur only in one case, if the duplicates of the characters were made incorrectly.
This is either the names of the character instances are the same or you made a duplicate with the command Ctrl + D, although this is written in the documentation, that the character can not be duplicated in this way. We specifically added buttons to the plugin that duplicate the character and automatically duplicate all parts or correct the instances names so that the instance is fully or partially independent.
Please contact us via hello@ainforce.com for further discussion and we will help you figure out how to do it right.
i Can’t get the License Key to work with the Character Assitant. Use the latest AE on a mac. Nothing happens when i push the Activation Button
Hi! Please contact us via license@aintrailers.com. We’ll help you to detect the issue. It’s likely that some steps from the documentation are simply not executed, because it has already been tested on a large number of computers.
I meant the character’s body to rotate 180 degrees to the right side and the left side?
Hi! We gave you an example above, but apparently you mean something else. Please contact us by email hello@ainforce.com and show an example of what you mean, because after our example your question is not transparent for us.
the walking animation is from right to left, is it possible to do it from left to right
Hi! Yes, it is possible. Suppose that you have already placed the character in your composition. Then you need to select the layer with the character and make a click with the right mouse button. And then run the command Transform > Flip Horizontal.
Does the body rotate 90 degrees?
Hi! Yes, it is possible. You can rotate the body left or right to any angle. Below is an example of how it looks.
Dear customers,
We continue to improve our product and during this week we will release a minor update, where a useful feature will be added. We’ll add the option of automatic lip-sync, as well as the ability to combine with manual lip-sync. This will give you flexible options.
That’s not all. We listen to the opinions of our customers, so we will add some more usefulness.
Hi Please, where we find the window aint trailers-tool from after effects because when opening the window we can not see it and according to the tutorial, it is at the end of the list. Thank you and we will waiting for your support.
Hi! Yes, that’s right, the plugin is located in the Window section. But for this you need to install the plugin in the After Effects version where you plan to use it. Also, since the plugin must be located in the “Scripts UI” folder, it is necessary to restart the After Effects.
If the problem persists, please contact us by email hello@ainforce.com so that we can check whether all steps are being performed correctly.
Ok I have some questions: What is the name of the plugin? Where I find it or I download it? and to install the plugin, i can paste it in the path c / adobe / aftereffectscc2018 / supportfiles / scripts? Because I don’t see the Scripts UI folder. Thank you.
Sorry, the correct folder name “ScriptUI Panels”. Plugins are located in the folder “03-AinTrailers-Character-Assistant” that comes in the package. Please read the documentation, we described in detail each step and also included an animated examples. This is described in the characters section.
Thank you, but at the moment of entering the Item Purchase Code it does not enter and it appears status: not activated.
Please contact us via email license@aintrailers.com By email it will be more convenient and faster, because we can get more details and share images. No worries, we will quickly guide you, what needs to be done.
Hi
it is really the best AE Template I ever had. I have one issue, which I have with all templates. Maybe you have the answer. I often work with camera zoom. For that, you have to put all layers into 3D layers. But when you click the rasterize button for a composition it is not working with the zoom. Maybe you have an idea?
Thanks Regards Steffen
Hi Steffen,
Thank you very much for your feedback!
The principle of operation of the camera and 3D layers in the After Effects requires that all layers have 3D layer option. That is, in other words, all layers in the composition must also have the option of 3D layer.
For example, the order of actions based on the icon. You need to enable the 3D layer option and the “rasterize” option for the icon’s composition, then you need to go inside the composition and turn on 3D layer option for all layers. This will work for all sections of our toolkit except for the characters (only with enabled rasterize option), since they have a complex structure, controllers and expressions.
Can you tell me if there is a hard hat and other construction-related elements included?
Hi! Yes, there is a section of construction icons in the package, 58 elements. Also, something is possible from other categories. The character also contains outfits suitable for construction and hard hat. There is also one animated background on the topic of construction.
We will update our official website www.aintrailers.com next week. Therefore, a preview of all elements can be seen on the site. But you can contact us by email hello@ainforce.com and we will show you previews of available construction items.
Thanks so much for the super quick reply!
You are welcome!
Aintrailers Team…Please take a bow!
This Explainer Video Toolkit update V2.0 has completely blown my mind. Usually, when an envato marketplace update email pops up in my email, I just go “yeah yeah…same old, same old”... but when I received the email to update my toolkit to v2.0…there was something different about the presentation. So I went ahead to download the update for version 2.0 and let me tell you… I was gob smacked by this new update package.
It doesn’t even feel like an update. It feels more like a brand new product because it packs so many new features and I am loving using it every single day. Almost every single aspect has in this toolkit has been improved, BIG time! This tells me the guys at Aintrailers are serious about dominating the animated explainer toolkit space.
There are many many positive things I could write about but I will just list a few of what I discovered already bearing in mind that the more I use the toolkit, the more i discover hidden gems! It’s like a gift that keeps on giving.
1. the first for me has to be the significantly smaller file size to download. It’s now only 850MB. So… you’d think they cut out some elements right…WRONG !!! Nothing has been compromised any all and infact there are now well over 5000 components and they all look stunning, fresh and so clean and easy to use.
2. The second thing that struck me was the quality and completeness of the documentation. These guys know how to make a users life easy and fun to learn how to use this toolkit. The documentation is articulate, precise, looks great and more importantly, is super helpful. The video tutorials are out of this world and they cover everything you’ll likely want to know. After watching each video, you find yourself eager to try out yourself what the videos demonstrate. This is truly amazing!
3. The overall content quality and quantity is immense. I have never ever seen as comprehensive a toolkit as this toolkit. I almost feel guilty…like the money I paid for it is too little.. considering what I get in return. There are thousands of elements, animations, gifs, templates all very well organized and really easy to use…and they all look great.
4. The new characters plugin is absolutely brilliant. This plugin alone is worth any amount of money you could ever wish to pay for in such a toolkit. The instructions to use the plugin are really easy and the power of this plugin is truly incredible. You can create just about any character, dress the character up, change the facial features like the nose, eyes, ears … to look like any character your mind can think of. Once you are happy with your customized character, with a single click you can save your character so you can easily call it up, time and again and animate and add them to any of your sequences. This plugin is ingenious and no doubt many hours have gone into developing this because it works so well. In all my 10 years of creating animated explainer videos and my 6 years of using envato products, I have never used any plugin as efficient, as powerful and as easy to use as this one.
I could go on and on singing the praises for this toolkit but take my word for it and give it a go. You will not regret your decision to purchase it . For me, I have bought over 300 items from Envato’s marketplace and the AinTrailers Explainer Video Toolkit with Character Animation Builder is easily, the best of the best by far. Well done Aintrailers!
Hi Brian! It does not convey in words what positive and motivation our team is experiencing now. This is an incredibly stunning review, to which we will return again and again to be charged with energy and new forces. We now promise to you and everyone else that we will release some more incredibly cool products and a lot of super-quality content.
Thank you very much for taking the time for such a thorough review. And thank you very much, that all these words from the heart!
Please it’s urgent
Hi! We responded to you above and also to the email. We are 100% sure that the problem will be solved if you follow all the steps described.
We follow all step as describe in documentation.
Please, we again ask you to contact us by email license@aintrailers.com. We can not attach any images here, can’t attach plugin builds, there can only be correspondence that does not help to solve the problem faster without interactive communication.
That’s great. Problem solved by the support team. Very quickly reply and solved in 15 minute.
Hi, I have purchased ain trailer video toolkit. But Ain trailer tool not activated. I have enter product key but it’s not activated. Please help me
Hi! We already fixed the problem with activation on some builds. Please download the updated archive from your profile. Also please make sure that you clearly follow all steps from the documentation.
We have tested this a huge number of times, on all versions of AE and systems, including new customers without any problems activate, so the problem can only be either the old version of the plug-in or the failure to follow the steps.
In any case, please contact us via license@aintrailers.com for further discussion.
I have purchased yesterday so it’s almost updated. But I unable to activate. I have used after effect CC 2017.
Please contact us by email so that we can verify that all steps have been completed. Do not worry, we are in touch and everything will be resolved promptly.
I already mail on this 1 hour ago but no reply.
We responded to your e-mail earlier than here in the comments. Also, I want to note that we responded to you within 46 minutes, although the time of support is everywhere 24 hours. We always try to solve operatively arising questions and the more details we will have, the faster we will be able to solve everything. For this we ask our customers to use email, because it allows to exchange interactive information.
thank you for your reply. as for the licenses.
if i purchase regular license, can i use it to make diffrence videos for myself as practice ??? or it’s gonna stop me ?? i mean can i use it multiple times to work with template , practice and even export some videos out of it ? just for myself
i mean i dont want to sell any videos i just want to use it for myself, so is template gonna stop me ?
Hi! You can make as many videos as you want for practice, but you can only make one video public (e.g. upload to YouTube). The Envato license is based on the number of final end products, not how it is used. The final end product does not depend on whether you use video on your channel or make video for your client. We just explain to you the rules and policies of licensing on Envato.
Also at the bottom of the product description page we have prepared a visual explanation of the license system on Envato
You can ask questions immediately under our comment below, that is, in the same discussion. It will be more convenient.
Hi. version 1.3 load way too slow, is it fixed in version 2 ??
i know theres no PURCHASED tag, because i tested it in one of my friends. just wanted to see if its fixed then i purchase it. thank you
Hi! We now do not worry about the purchase tag, because the new version contains a licensing system.
Yes, of course the new version v2 is improved. At least for this reason, we have been working on this for a long time. The image below shows how much the new version v2 is improved, and we want to note that version 1.3 did not contain elastic characters (male, female, children), new elements and the preview of the content in the form of gif-animations. That is, you have to understand the scale of optimization. Of course, we also optimized the compositions within each template.
As for the characters, the heaviest part of the toolkit, here we completely redesigned the architecture and the working principle, due to which we managed to improve the performance and project size. All this you can find in video tutorial about the characters, where we explain all the moments (working principle, features, architecture, performance, project size and etc).
Hope now it is clear.
This item was featured on VideoHive
Elite Author
Contact the Envato Market Help Team
