Thanks for checking out the FAQ page. Sevenstyles and I have put together a comprehensive list of the most common problems you may experience using the product. The FAQ is broken into two sections: Photoshop and After Effects.
Popular questions for this item
PHOTOSHOP
The command ‘Select’ is not currently available
This error can be caused by a few things:
- Double check you have created your ‘brush’ layer to brush onto before playing the action. This step is covered at the beginning of each video tutorial. Also ensure you have spelt ‘brush’ all in lowercase letters and with no spaces. The action will not work at all if there is an uppercase letter.
- Ensure you have loaded the correct action for your version of Photoshop – i.e. if you use CC2015, use the action found inside the ‘CC+’ folder included in the download. If you use CS6, use the action found inside the ‘CS6’ folder. If you receive an item update email, follow the instructions in that email and re-download the Action from your downloads area. You then need to replace your existing Action with the updated one you have just downloaded.
- Make sure you have loaded the brushes into your brushes panel before playing the action. If there are brushes included in the action download ( ’.abr’ file ), then it must be loaded before playing the action or you get this error.
- Make sure you are using the English version of Photoshop. If you are not using the English version of Photoshop, you can always change it to English and then back again to your native language using this method.
- If you have done everything above and are still getting errors across multiple photos, please reset your preference files. To do that, hold down Alt, Ctrl, and Shift keys (Mac: Command, Option, Shift) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file. Delete it and then run the action again. If you are using Photoshop CC, you can reset your preference files by going to the menu, ‘Edit > Preferences > General’ and then selecting ‘Reset Preferences on Quit‘
The Object ‘Layer “brush”’ is not currently available
Double check that you have spelled ‘brush’ with NO capital letters. So no capital B. This step is covered at the beginning of the video tutorial for each action. Also ensure you have actually created the ‘brush’ layer – some users have also been brushing directly onto their background layer instead of creating the ‘brush’ layer to brush onto, this will cause lots of errors in the action. This step is covered at the beginning of each video tutorial.
The command ‘Stroke’ is not currently available
Below are the solutions:
- You have not loaded the brushes required for the action to work. Just ensure you have loaded the brushes into the brushes panel before playing the action.
- Your brush opacity is set too low. Make sure your brush opacity is set to 100% before playing the action.
- You have brushed very faintly onto the ‘brush’ layer before running the action. Make sure you brush onto the brush layer with 100% opacity.
The command ‘Set’ is not currently available
This error can appear for a few reasons:
- You have not loaded the correct action version into your Photoshop, i.e. if you use CC2015, you may have loaded the CS6 version into Photoshop. Some of Sevenstyles’s actions require you to load a specific version into your Photoshop, others do not – so just double check the folder structure in your downloaded action.
- Your Photoshop preference files need to be reset.
- You have not created your ‘brush’ layer.
The command ‘IF’ is not currently available
This error is caused by running the Motion Kit Exporter with a version of Photoshop prior to CS6.1. To run the Motion Kit Exporter, you will need to be using Adobe Photoshop CS6.1 or newer.
My Photoshop question is not listed here
First, check out Sevenstyles Master FAQ. Although it says it’s for the ‘Dispersion Photoshop Action’, it’s actually for all his actions. If you’re still stuck, Sevenstyles offers support for the Photoshop portion of the Motion Kit, Thomas is in charge of the After Effects portion. To reach out directly to Sevenstyles via his support email: sevendesignz@gmail.com Please note that most emails Sevenstyles receives are from users having incorrectly setup Photoshop files. The two most common errors are the user forgetting to load the action brushes into the brushes panel and not having the brush opacity set to 100% before playing the action.
AFTER EFFECTS
Error: “unable to find crosshatch-3”
This error is caused by the Motion Kit Assets not being properly installed.
A common reason for this error is placing the ‘Watercolor’ folder inside the Script UI Panels folder. The solution is to place the ‘(Motion Kit Assets)’ folder directly into the Script UI Panels, NOT the ‘Watercolor’ folder.
Error: file ‘drips-5.mov’ cannot be imported – this ’.mov’ file is damaged or unsupported.
This error is a result of the Quicktime codec not being installed on your computer, which is not to be confused with Quicktime Player.
CC2015.3 introduced a native version of the Quicktime Codec to AE, so updating to CC2015.3+ should resolve this error for most users.
If you running a version of AE prior to CC2015.3, you will need to manually install the Quicktime codec on your computer. Most Mac computers come standard with the Quicktime codec, but Window users will need to download Quicktime For Windows.
My After Effects question is not listed here
For any After Effects related questions, You can either message me via my author profile page or directly via my support email: support@thomaskovar.com
