31 comments found.
Good afternoon, for some reason my character keys are all broken, you can contact me by mail, I will show you what the problem is in the picture
Hello, have you downloaded a valid file from this marketplace? If so, you try to change your Ae language to English. Here is a simple way to change the Ae language into English: https://helpx.adobe.com/creative-cloud/help/change-install-language.html
Great design. However, a project of mine became painstakingly difficult after I was not able to add additional characters to the same project without having the settings of the new character interfere with new characters being created. I tried many work arounds. Since the code is designed to pull from the composition name, adding a new character is not possible. I had to resort to creating characters in difference projects and animating them there, then exporting a .mov file into my main project. This made making adjustments very time consuming. Is there a better way of doing this that I am not aware of? Basically, I would like to add multiple characters to scenes. How can I do that efficiently and without disturbing the settings of already existing characters?
Hello, I glad to hear that you are satisfied with the form design. There is a simple way for your need. To make some different characters originated from the default character, before making the animation, adjust the setting and create one of your characters and rename it into a new character name. Then delete all of the unneeded compositions and folders from the project panel except these three folders: your character folder, 00.place holders, and 07-Assets. Then save as the Ae. file with your character name. (You can repeat this to create many characters.) Now you can reopen the main explainer file and import the character file(s) into the Project panel and animate them easily. regards,
Hello, This is a nice kit. However before purchasing I would like to confirm if the christmas scene is included in this version.
Thank You
Hello, Thank you for your attention. Yes of course. This version is contained, Santa Claus and Mrs. Claus Characters, Christmas background, 7 Christmas Typography, and 11 animated Christmas objects.
Hi, thanks for the great kit. I’m using the custom animate character files and I’m trying to parent an object to the character’s arm but it doesn’t seem to work. I’ve turned the shy switch off and parented it to the actual arm layer but it still doesn’t work. Can you help with this?
Great, thanks for your help. Is it possible to parent something to a specific layer rather than the hand controller. For example, could I parent something to the Arm R front layer?
You are welcome. Yes you can link to any layer, But I don’t suggest so. For example Arm R front doesn’t have any position movement. It animate using puppet effect. So If you parent an object to it you would n’t see any movement.
We would be grateful if you give the five star rating to our product just if you are satisfy it and our support.
This kit seems great! I’m loving it so far, but I’m wondering if there’s any easy way to duplicate all of your character animations onto new characters. Maybe I’m missing something? I’ve watched your included tutorial videos, and I can easily create new characters (e.g. different skin, hair, clothing, etc.) However, I’d like to avoid needing to animate each one. I was hoping there was an easy way to “duplicate” all of your existing animation presets onto a new character. For instance, if I make a new woman, what’s the easiest way to have her play out the “start,” “answer phone,” “angry,” etc? Thanks in advance!
We are very glad to hear that you enjoyed our product. As a simple way, I suggest you open a fresh main file and do any setting for a character and Save As it without making the animate composition naming it your first character. Then open another fresh file and set your second character. Then import the first file. Now you have 2 complete templates with all of the presets in an Ae file.
Great Work! Very easy to use an understand. But i have an issue: Rendering is extremly slow in Media Encoder, like 2,5h for the 50 seconds scene. I am sure this is an Adobe Issue, but do you have any suggestions speeding this up?
Thank you. We are very glad you enjoyed our product. Are you rendering the 8K video? You can try other resolutions. If you have made your animation in 8K, you can choose the Quarter ( For HD) or Half ( For 4K) resolution in the Render Settings. Anyway, that time is too much even for 8K. May it is the Adobe issue. I suggest you try to don’t use the Media encoder and try to render directly in Ae.
Hello, I have a problem with characters. Each part of the characters are badly positioned (head, arms, legs etc.) and i can’t change color with settings panel. Characters are in grey color. Many thanks for your answer 
hey when i try to install the software, it disappears. is there any installation guide. i try everything. the program is not running.
how do I continue to make my character sit ideally for longer with out him/her moving the the next action of using the laptop ?
Hello, There are two ways. 1)To make a fixed frame or slow motion you can use time remapping. Select layer, click Ctrl+Alt+T, increase the layer time or create some keys, and move the keys into another time. 2) To make a looped action you can copy the layer, inverse the time of the second layer (Ctrl+Alt+R), and position it after the first layer. Also, you can repeat it. Best regards
Hello.I also have the problem of missing files. As mentioned by above comments, such problem could be solved if the language of After Effects is English. However, my AE has been switched to English version and the problem still shows up. So please help me deal with such thing. Many thanks.
Hello, If you have not changed the structure of the unzipped folder, you mustn’t have a problem with missing files. However to solve this problem, click on one of the missed files in the Project panel, then browse the right file from the assets folder. All of the missing files would e found at the same time. Best regards,
hello, We are proud to inform you that the problem has completely solved. The product hasn’t any external assets now. Have you tried the last version?
Hello.I also have the problem of missing files. As mentioned by above comments, such problem could be solved if the language of After Effects is English. However, my AE has been switched to English version and the problem still shows up. So please help me deal with such thing. Many thanks.
Hello, If you have not changed the structure of the unzipped folder, you mustn’t have a problem with missing files. However to solve this problem, click on one of the missed files in the Project panel, then browse the right file from the assets folder. All of the missing files would e found at the same time. Best regards,
hello, We are proud to inform you that the problem has completely solved. The product hasn’t any external assets now. Have you tried the last version?
Hello. I need some help. I reconnect the files but I still have the problem with the Women and the Man character. They are really messed up. The Arms are not at the right place and the head is in the left corner while the rest is on the right. Could you please help me with that? I tried Story Maker Explainer Toolkit with After 2018, 2019, 2020. But the error appears in all of them. The e-mail you suggest to send the screenshot is coming back. Best regards.
Good night. I’m here again. We managed to solve it here. The problem is the language itself. We switched to the English version and stopped the error. Thanks for all!
You are welcome. Thank you for your purchase. I hope you enjoy our product. We will publish another version with a lot of new features. We would appreciate it if you would encourage our team by your five-star rating.
I am happy to hear your problem is solved. Please feel free if you have any other requests.
hello
I’ve got some problems.
I’ve to update the project file to the newest version, so I can open the file. After that the info window tells me that there are more than 200 expression errors.
Body parts for example aren’t attached to the body.
What do you say is the fastest workaround?
My bad, I got a possible answer from the comment above. I’ll try to change my After Effects language
Hello, I’m happy to hear that. Yes as we use the DuiK tool for creating this product it works just in the English language of Ae. Best Regards,
Hello I had the same Problem as Benkoorengevel. But I could reconnect the files. I still have the problem, that the Women and the Men are really messed up. The Arms are not at the right place and the head is in the right corner while the rest is on the left. Could you please help me with that?
Hello, Which Ae version do you use? Please send us some screenshots or video of the problem to our email: dreamexpanderstudio@gmail.com
Our support team found your problem is related to your After effects language. As the codes have written in English standards, We suggest customers use English Ae. We are glad to hear your problem is solved.
Hi! How do I open the project in the right way? When I open the project I got a message that there are over 1800+ missing files
Hello, Have you downloaded the version 2? It doesn’t use so many files. However, if you rather use the V1 we suggest you unzip the package again. All needed files have collected in the Footage folder.
Yes, I used the second version but it is not working. “After Effects warning: 1878 files are missing since you last saved this project.”
This is very strange. We never used so many files in V2. Which Ae version do you use? It works on CC or higher. However, I will send you a fresh and tested copy in your email.
I use the 2020 version. Thank you for your time and effort. I’ll await the email
I glad to hear the problem is solved by your email.
Hi,
Are the characters editable? i need 5 different male versions so i was wondering if the character files are editable AI files or not?
Hello, Yes, in version 1.5 contains 2 files. One of them contains a rigged man and a woman character that you can edit them easily colors, clothing, tie har style, etc. Characters have made by Ae paths, not Ai files. In the second file, there are several Png sequence files that you can do a little adjustment. If you want custom character and manual animate you can use the first file.
We are pleased to announce that version 2 has significantly developed. Now the characters are more customizable.
Hi! can i change colors in the backgounds or characters? o delete some items o furniture? (in back grounds?)
Hello, yes, of course, you can adjust the background and characters. Backgrounds contain editable Ai vector files you delete or add furniture. Characters are png sequences files in this version, but an after effect file contains fully editable and rigged characters is attached.
We are pleased to announce that version 2 has significantly developed. Now the characters are more customizable. You can change all of the colors, clothes, hairstyles, colors, etc. Please read the product description for more information.
My PC is Core i5 7400 3.0 GHz and 16GB Ram can i work with this pc
Hello, Yes you can. The hardware requirement is not very high. Maybe you can’t play real-time, but you can use it easily.
what is your recommended requirement
We used core I7 3GHz, 16Gb RAM for design it. But it works in less. Also, we will publish version 2 soon. It will be very light with more speed.
Okay thanks
Hi guys how can I do to save the movements of the rigged ch. in my timeline? Thx
Hello, Thank you for your purchase. Open the file “Explainer Story Toolkit”, then import the file “Rigged characters”, inset the compositions in your scene and animate it.
Hello, I am delighted to inform you that version 2 has published. In this version, you can animate the characters too easier. Please download it and watch the help videos.
Looks good. Few questions about the new version please: 1. Can you customize the faces of the character? How much of the look is customizeable? 2. If I create an animation for one character, can I use it for the other characters? 3. If I want to create a new animation – do I have to duplicate many many comps? Or just one?
Thank you
You are welcome. 1. Yes some simple facial controls like blink will add in V2 and another like frown, smile, and lip-sync will add in version 3 that will be released soon. 2. You could, not use the animate of a man for a woman. Because their anatomy is different. But you could animate a woman, then copy it and customize its clothes, skin color, hairstyle, etc. 3. No, you don’t have to copy character for new animate. you can continue the animation of one composition. Your questions can help us to improve abilities of the product. Thank you,
The features of the version are: 1. The png sequences will replace with vector animated characters. 2. The size of the product will decrease from 450 Mb to less than 10 Mb, so it will be too faster and lighter. 4. Characters will provide in 8K, 4k, 2k, and HD. 3. Characters will be 2.5D, you could rotate them from front to side view. 4. Facial control will add. 5. Animates will improve.
We are pleased to announce that version 2 has published. It has significantly developed respecting your questions and other customers’ suggestions. It is too more customizable, It has facial controls, you can change the character settings even after animate, and etc. Thank you very much. Please read the product description for more information.
