8 comments found.
Hi, I purchased the product and the purchase code is not working, its giving me a javascript error (Purchase code not found). can you please resolve this asap
Thank you for your purchase. We will investigate the issue promptly. Please email your credentials to dreamexpanderstudio@gmail.com. Also, be sure to use the English version of Adobe After Effects. We will notify you of our progress via email.
I recently purchased this item, but the purchase code is not working. I’m using the same email registered on Envato. Could you assist me with this issue?
Hello. Our support team has reviewed the issue and noted that you used an incorrect purchase code (code of another product) based on the screenshot you provided in the email. Please don’t hesitate to share any issues. Thank you for your purchase.
Purchased this today, but the purchase code isn’t working. How long before it’s updated in the database?
Thank you for reporting the issue. The database updates immediately. Please ensure your After Effects is in English. Our technical support is conducted via email, and they have sent you additional information.
Our team found that the customer email had been entered incorrectly, and our customer service has been informed. We hope you enjoy the product.
Hello, e-mail is incorrect while trying input purchase code, can you help with this issue. Thanks a lot
Dear Denis. Thank you for purchasing. Do you use the same email that you use to log in to videohive.net? Also please check the purchase ode given website on the download menu. Please get in touch with our customer service using this email: info@dreamexpander.com, if you can’t again.
No problem, I sent e-mail
Now it works, thanks a lot
You are welcome. I hope you enjoy the product.
Dear Dream Expander,
I am having difficulty with the following plugin. I am using mac os with Adobe CC After effects 2024, the plugin gets installed and works but once I close AFX and next time it doesnt work and the plugin screen is blank until I reinstall it again. And it works but I must keep installing it again and again each time
Regards
Zabeel
Dear Zabeel, Thank you for purchasing our product. Did you install the script using the ZXP installer or any valid script installer according to the product tutorial? It can solve your problem. Best regards,
Dear Envato
I am a software engineer and has done everything i could do, tried both in my macbook and mac studio but no luck, moreover i am not satisfied at all and would likle to request for full refund
regards
Dear Zabeel, After your message, we thoroughly reviewed the script’s structure and code, and surveyed several customers, reporting no issues. We adhered to Envato standards in producing, installing, and activating the script using their standard API. We are committed to resolving your issue, so you can reach out via email. Anyway, If you’re unsatisfied for any reason, you can contact Envato and utilize their refund policy. Your satisfaction is essential to us. Warm regards, Dream Expander customer service
Dear Dream Expander, Please read the comments from your other customers below, It’s just a waste of time for both of us, product is not working as promised or shown in the market, kindly refund as requested, else I have to approach the paypal dispute.
Regards
Thank you for the reply. i shall do the needful if not then will go for paypal dispute in that case please do not block my account as i already have other memberships with envato
regards
You are welcome. This is also a suitable method for refund. I hope Envato admins enhance their installation API and refund system to boost customer satisfaction.
i installed the extension using zxpinstaller and restarted rge application. i went to windows>extensions but i didn’t find smartchart extension. my AE version iss 24.3.0
please advise?
hi i manged to reolve finding the extension. but faced another issue. it showing invalid email when tried to register despite i entered correct email and item code.
Hello. To use the script, first, make sure that you have purchased the product from Videohive.net (not Element). As we have written in the product description, the script can activated only for Videohive buyers. Then make sure your After Effects language is English. Also, make sure that the email you entered is the same as the one you created your video account.
Hi Auther,
Thank you for your response. However, I confirm the following: 1. I already purchased from Videohive.net. 2. Code and email are 100% correct
please check your your email and let me know what to do?
regards,
Hi, I tracked down the problem. I left a ticket for Videohive.net and the server. They were maintaining the data center and now the activation system is ready to use. I’m sorry for the interruption and appreciate your patience.
Yes, it works now.
Where do I find the purchase code to unlock the extension? I’ve paid for the product but can’t use it without the purchase code.
Hi, Thank you for your purchase. You can get the Purchase Code from your Videohive.net/ click on your account/ downloads/ click on download bottom of our product/ Licence certificate & purchase code. Please feel free to contact me if you have any questions. info@dreamexpander.com
This toolkit sucks! it will crash AE every time you try to use it! In order to get the Smart Chart Builder to work once it crashes, you will need to uninstall the extension and then reinstall it, but it will just crash again. I have 32GB of RAM on my MacBookPro.
Extremely dissatisfied!!!
I am sorry to hear this. After your comment, we tested the product again on all operating systems and versions, checked the codes line by line, and found no problems too. None of the customers found such a problem. Please check your OS and After Effects. It may also be a problem with your hardware or GPU.
