Hi, thank you for reaching out to us!

Normally this is an issue related to the expression setting that your After Effects is set in.

When you have the project opened. Go to File> Project Settings. From here go to the “Expressions” Tab. Make sure that the expressions engine is set to Legacy Extendscript, and not JavaScript. If it is set to JavaScript simply switch it to Legacy ExtendScript and press ok.

After doing this, the expression errors should be fixed and you should be able to use the product normally.

Hope this is of help to you! Of course, if problem persists you can contact me directly via email. It would be best to send me a few screenshots or a quick screengrab video of the specific problem, so that I can identify any issues and help you accordingly. You can send these to: stephanzammit@neuronfx.com

Hi, thank you for reaching out to us, The toolkit is only compatible with after effects software. If you would like to use it in filmora, you will need to export the characters out of Adobe After Effects to a video file, then import that video file in filmora and use it there. But most of the work is to be done in After Effects, so you will need an After Effects license and some knowledge of the software.

Hi, thank you for reaching out to us. I am glad that you like the toolkit!

Your PC specifications will be enough to use the toolkit. However they are the minimum recommended, so it may take some time for rendering, but you should be able to use it.

In the toolkit there is a feature named ‘boost performance’, just make sure that this is turned on when working with it so that previews and changes will work faster.

Also, in After Effects 2022, Adobe have just release multi frame rendering, we have seen a great performance upgrade in some instances using this new After Effects feature. Of course this will greatly depend on your CPU performance, etc.

As for refunds, refund requests can be made through the official Envato team portal, since they take care of purchases and money related issues.

You can find the refund terms and link for this here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Hi, thank you for reaching out to us. Yes of course, simply re-download it from the downloads section on videohive, and use it on the new computer.

Thank you for reaching out to us!

As for scaling in, the Characters in the toolkit are quite hi-res (2800×2800), in order to allow these kinds of shots.

Simply work with the character like you would normally do, add the animations, etc. Then when you are ready, either render it out as it is or place it in another composition. Here you can simply select the layer of the character and hit ’s’ on your keyboard to scale. Scale the character up to achieve the shot you want. Since the resolution for the character is quite high, you should be able to retain the quality even when zoomed in.

Usually up to a medium shot in a full HD composition, this will work without any pixelation. If you want an even closer shot, you can toggle on the continuous rasterize switch (only when in the new composition you have placed the character in), and this will retain the quality of the head and hands, so they will actually stay sharp up to any size. 

Hope this is of help to you. Of course, let us know should you have any questions!

Thanx for the reply!

Hi. I saw tutorial, but is there a simple way to create doctor character?

Hi, thank you for your message. The toolkit actually comes with a pre-made Doctor character. It is character 09. I would open this and use this directly. Then, of course should you need to customize anything from it you can do this using the character design suite to make it your own.

Hi, thank you for reaching out to us! You can see all the included animations in the following link: https://neuronfx.com/animation-gallery

There are many animations related to training and exercise, you can of course also adapt and create new animations as required.

Hi, thank you for reaching out to us.

As for refunds, refund requests can be made through the official Envato team portal, since they take care of purchases and money related issues.

You can find the refund terms and link for this here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Hi, thank you for reaching out to me! I am very glad that you like the project and are finding it useful!

As for the promo video; this is only intended for promotional purposes so it is not included with the toolkit, and unfortunately we don’t have a structured project file of this that we can provide.. You can of course construct any scene, using the scene designer, etc. Should there be something specific that you would like help to achieve feel free to let us know so we can guide you accordingly.

Hi,thank you for your interest.

Regarding multiple video usage… Basically each license is tied to an end product and a separate license needs to be purchased when working on a new end product. This is only different when you are working on a series of videos that are related to each other (for instance a TV series/ youtube etc), here you can produce multiple videos using the same license as the series itself is classified as an end product. In this case the limitation of this is 52 videos. So you will be able to make up to 52 videos with it then a new regular license need to be purchased. The license terms are not done directly by us but they are given through Envato Market so this is the same for any item that is purchased from envato.

Regarding other icons, yes of course you can use other assets and icons and combine them with our tool.

Hi, thank you for your interest! Yes of course. You can use the skirt feature to make a robe for a priest and nun. There are also 2 pre-made arab characters with the hood on their heads. this can be easily adapted to look like a nun, etc. Of course you can even add your own image assets to continue customize the characters.

Thank you for reaching out to me, I am very glad that you like the toolkit!

I have looked into this and there seems to be a bug with the parenting property in this object. I have found a quick fix for this, which you can easily do. Basically you need to parent the position property rather than the object directly. I have made a quick video for you to show you how you can do this.

You can find the link here: https://www.dropbox.com/s/hi9rag7ay4cy0yk/Pulling%20Chain%20-%20Character%20Animation.mp4?dl=0

It is without sound but I think it should be enough to follow, just one thing to point out. When you click on the stopwatch at time 1:21 of the video, make sure to hold Alt key while clicking on it, to open the expression property.

Hope this is of help to you! Of course if you do not understand something or need any further assistance please let me know.

Hi, thank you for reaching out to me! Yes with a regular license it can be used for both instagram and youtube. Licenses are the same for any template on videohive, where each license/ purchase is tied to a specific end product. So you can use it for any duration when doing that end product. An end product can be for instance a video production or a whole series of videos that are related to each other. You can find the official documentation on this from envato:

You can find the official license documentation here:

Do I need a separate license each time I use an item in a series? No. You only need to purchase the item once per series.

What constitutes a series (eg TV series, webisodes, or a magazine with monthly editions)? To be considered a series, all things in the series (eg episode, edition) must be connected, and be released within 1 year of the first installment. There is also a maximum of 52 episodes or editions within the series.

hey Greetings, I didn’t get this I mean for example if iam creating a 52 videos out of these animated character and posting it on Insta or YouTube my license will get over ?? then I have to pay and buy it again and when again the 52 videos will get post, it will expire again ? please correct me if iam wrong

Hi, the license covers up to 52 videos that are released within 1 year. So after that year for the series of videos is over a new license need to be acquired for the new series of videos that will be released over the next year, etc.

If you would like to double check about this it would be best to contact Envato directly as they would know the exact terms of the license and guide you accordingly, since they produce the licenses… You can open up a support ticket with them here: https://help.market.envato.com/hc/en-us/requests/new

Hi, to do this it would be best to simply pre-compose the whole character, then scale the layer of the character up or down. The characters are quite high resolution, so you should be able to zoom in quite a bit without loosing any quality. This video shows how this can be done: https://www.youtube.com/watch?v=NFAYjbetBMU&list=PLj2u0xlsUQfcg3MRc1rRomAj9adRIVHCj&

It is explained at around 12:00 of the video.

Hope this is of help to you, let me know should you need anything else!

I will update this and say I’m not getting that error anymore. I think it’s just a matter of letting things load first!

but I do have a question I don’t find in the videos… the character is facing left… how do we make them face right before we add any animations.. so they look like they’re walking right and not left.

Hi, thank you for getting back to us regarding this. I am glad that everything is working well.

Regarding your question; all the animations are facing left by default. What you can do to make him walk to the right instead, is to flip the character horizontally using the scale, so that it will face the opposite direction.

So basically, to walk you through your example, you can do the following:

Add a normal walking animation, then add a walk_end animation, then add something like: Standing Pose 01 (so that the character stops), then add a Walk_Start and Walk_Loop animation. This way the character is walking, it stops then it continues walking. After doing this, you can either render the character with a transparent background or add it to a new composition.

You can see how you can add the character to a new composition in the following help video at time 12:09: https://youtu.be/NFAYjbetBMU?t=729

When you are in the new composition, you simply need to split the layer of the character, when it is in the standing pose and flip it horizontally using the scale, thus like this it will face the opposite direction and you can make it walk to the other side.

You can see an explanation of this in the following help video, at time 4:07: https://youtu.be/w_45_RCuXLQ?t=247

Hope this is of help to you! Of course, should you need further assistance, don’t hesitate to ask, we are very happy to help

Thanks!

never mind, i ended up downloading the pack again from envato and everything seems to be working now. Maybe i didnt have the latest update.

Hi, thank you for getting back to us regarding the issue. Glad it is working well! Let me know should you need any further assistance

Stephan

Hi, thank you for reaching out to us!

Right now the a regular license allows for use within a number of videos that are within the same series, so if the videos consist of a series of videos related to each other this will be covered up to 1 year and 52 videos (using a single license/ purchase of the toolkit). Most of the times youtube videos fall under this category since they are all connected and related. You can find the official license documentation here:

Do I need a separate license each time I use an item in a series? No. You only need to purchase the item once per series.

What constitutes a series (eg TV series, webisodes, or a magazine with monthly editions)? To be considered a series, all things in the series (eg episode, edition) must be connected, and be released within 1 year of the first installment. There is also a maximum of 52 episodes or editions within the series.