178 comments found.
Hello. Satisfied with your product. Got a question. The plugin is installed on a desktop computer, and now I’m installing it on a laptop and I can’t install it. Can I install on a laptop?
If you could send an e-mail to support@motionape.com, we will be happy to help you.
Hi, please download our latest update
All problems solved. Thanks.
We’re glad to hear that 
Hi, i seem to keep getting the error ‘zero denominator converting ratio denominators (17 :: 18) every-time i import something from mopack into my project. i then need to continuously click on ‘ok’ until it goes away. It then happens again. It only seems to do it for the mopack elements? Ive tried this on my laptop as well and i’m getting the same issue. could you please help me with this issue?
Hi, if you send us an email to support@motionape.com, we will be happy to help you.
Greetings MotionApe - You guys have done a great job! I would like to add some comments, As video editors, we mostly need speedramps (slow motion) and video stabilizing tools; if these are included in the next update, this is gonna shake your competitors!
Hello, thanks for your comment. Your request will be considered in our feature update.
How long can we expect the future update?
To answer this question, there are a lot of factors to consider. We are already working on an update, but the process takes so much time. I cannot give you a realistic timeframe.
If purchased, can I activate on both systems?
Yes, you can
Hi, I have used one of your backgrounds on my comp, and it has slowed down the entire animation. I have dropped the preview down to “Quarter” and still slow going. I am running 32gig ram.
How do I stop the lag on the animation?
Hi, these scenes require some rendering time. The best way to stop the lag is render it background animation as a video than import it your project. If you need any specific bg scene, please contact us support@motionape.com We can send you rendered versions.
Hi, none of the elements are working. I’m keep getting an error (I/O: error). Any solutions?
Hi, please contact us with support@motionape.com. We will be happy to help you.
Hi.
Can I delete MoPack.zxp after installed?
Yes, you can delete it. If you need to installer file again you can download it from https://videohive.net/downloads
Very Nice work!
Hi there. I’ve noticed that some of my titles that I add to my timeline stop showing up when I play the video. They’re still on the timeline but just not showing up in the view area of premiere pro. Please advise, thanks!
Hi, we responded to your email.
Hi.
Great pack. I tried adding a background to a 1080 by 1920 vertical comp. The background did not resize. Please advise.
Hi, background elements are not responsive. You can manually rotate the background clockwise.
Thank you.
The 60 after effect scripts which come with MoPack extension are very handy. Amazing value for money. This is in my wish list
hi, do you have the transition like in the link bellow , min 0,39 https://www.youtube.com/watch?v=GFiQB6Lbi-U&list=PL-azJBgG8XSk6z8Ov_mxdczZKkiTyE9cv? Thank you
No yet. We’re planing to add these kind of transitions in the future updates
As soon As better. Thank you #MotionApe
WOW Great job!!! What music track did you use for your promo video… Is it available on AudioJungle?
Can this work on other editing applications or only Premiere/AE? As I am trying out different editing programs to see which I like the most before purchasing addons.
Hi Jay, this product works with AE and Premiere. When it comes to templates, Premiere is the best option for me.
i missed the sale time.
Don’t worry, the price has been lowered from $39 to $33, saving you 15%
Simply Amazing! The creativity, advanced technical features, and beauty of the tool is only surpassed by the attentiveness and professionalism of the technical response team. So many options you’ll want to kick yourself for not discovering this gem earlier. ENJOY!
Thank you so much 
teacher
I bought this product.
An error appears.
“invalid code”
Hi, please contact us via email: support@motionape.com
Hi team! Just purchased the MoPack v1.6 and ran into a problem loading that I haven’t experienced before. Sent an email to support@motionape.com. Let me know if you haven’t received my email. It has attachments to illustrate issue and may end up in your spam. Thanks.
Hi Roger, we have already responded to your email.
Thank you!