I see. What about the black edges (top and bottom black) which will appear in the project. Will it affect the effects and results ?

The black edges can be cropped just before exporting. (change Composition size)

Contact me me in private here so we can exchage screenshots if needed : https://videohive.net/user/cream-motion

Thanks for your reply. I’ll try on my end. If I bump into issues, I’ll definitely contact you.

Hello and thank you for your purchase. VoluMax doesn’t need to be installed, just open the VoluMax.aep file with After Effects and watch the included video tutorials to get on tracks !

Hello and thank you for your purchase. It seems you are having a link issue between AE and Media Encoder. This is not related to Volumax. A lot of users have problems using the 2020 version, 2019 and 2018 are more stable. After a rapid search on Adobe official forums here are things you can try:

1/ Flush disk and memory cash. Close, open retry. 2/ save your project with a new name or import it in a new project 3/ uninstall and reinstall AE 2020 4/Or if nothing works use cc2019 instead.

I hope this helped, CC 2020 randomly bugs on some configurations and a lot of motion designers avoid using it. Personally it works perfectly here.

Just download AE 2019 and AME 2019 works perfectly. Thanks a lot! Really appreciate for your fast response..

I am glad to hear that ! Have Fun and take care.

Gaëtan // Cream-Motion

Hello and thank you for your purchase, can you contact me in private so I can explain you with screenshots if needed : https://videohive.net/user/cream-motion or we can Chat live here: https://www.messenger.com/t/creammotion

Another question, I only buy a regular license once and can post multiple video projects on youtube, instagram, facebook, etc? I don’t charge any clients…this is only for my use to show on my social media channels. This is not a one time use license?

Hello, none of my products are compatible Apple Motion sorry. The regular license is okay for you for personal use and unlimited pictures.

Hello and thank you for your purchase.

You don’t need to resize the picture before importing in VoluMax, just make your picture fit in “Your Picture” Composition (no more black).

For more help and screenshot exchange you can send a mail here: https://videohive.net/user/cream-motion or we can Chat live here: https://www.messenger.com/t/creammotion

FR: Bonjour et merci pour votre intérêt pour Volumax. Oui bien-sûr, Volumax est compatible avec la version AE Cs6 à CC 2020

UK: Yes Volumax is compatible with Adobe after effects Cs6 to CC 2020

Hello, don’t worry the license is attached to the user and not to the computer, you can change it as many times you want

If you have any other question please feel free to ask.

You can send a mail here: https://videohive.net/user/cream-motion or we can Chat live here: https://www.messenger.com/t/creammotion

Hello, you don’t need any plugin to work with Volumax. You just need Adobe After Effects (Cs6 to actual version).

If you have any other questions please feel free to ask.

Gaëtan // Cream-Motion

Hello and thank you for your purchase !

I don’t recommend changing the resolution of the workflow compositions, it won’t work anymore. But there is a easy way to export with a custom resolution: choose and open the closest resolution comp in “Export Presets” and change the resolution before exporting.

If needed let’s continue this discussion in private with screenshot support here: https://videohive.net/user/cream-motion or or we can also Chat live here: https://www.messenger.com/t/creammotion

Hello and thank you for your purchase! The 5.3 update is still in “work in progress” but it should be released soon . I am sorry for being late on this one. All the customers will automatically receive a mail with a download link of the new version.

Hello and thank you for your interest. The discount is finished but I am sure there will be other promotions this year

Thank you so much, I’ll wait

Hello and thank you for your purchase.

Well this is unusual, It seems you have an issue with your After Effects installation, saving the Volumax project file takes 5 to 10 seconds… Try to empty the AE cache and check if you have enough space on your hardrive. You can also try to import the volumax.aep file in a new project file, save, close, reopen and test.

To be honest I really think there is a problem with your After effects version or OS. Uninstall AE and try to reinstall AE cc 2019 or even cc2018 (more stable).

Keep me informed by mail on this page (form on the right): https://videohive.net/user/cream-motion

All the best, Gaëtan.

Hello and thank you for your purchase !

VoluMax was not specifically designed to animate water but you can do it easely with standard After Effects tools. And to animate characters I use the included AE tool named Puppet Tool.

Check the included VoluMax tutorial named “10 – Case Study – The Turtle.mp4” , I show how to animate water and a character.

If you have any other question please feel free to ask, by mail on this page (form on the right): https://videohive.net/user/cream-motion

Yes you can export in all common formats and even custom if needed, limited to a maximum of 4k resolution.

Hello and thank you for your purchase !

Keep in mind that transforming a picture in a 3D animation is a heavy process for After Effects and having multiple pictures to animate in the same file would create heavy and slow projects. Thats why the best way to work is to create one .aep file per picture. I personally export one high quality video file per animated picture and then import them all in Adobe Premiere for the final export, thats how the official trailer of VoluMax was created.

One other question. If I wanted to add a box around the preset text layer and match it to the animation in the main comp how would i do that? Do i need to track to a specific layer?

Can you send me a mail here: https://videohive.net/user/cream-motion

Paste your question in the form. This might need some screenshots exchange by mail to understand.

Hello and thank you for your interest. The only difference between the licenses is that the Extended license allows you to charge your clients for creating animations for them, you or your company owns money with VoluMax. The regular license is more useful for personal works, showreels, family videos… I hope I answered to your questions.

We are not charging anybody for creating the animations, we are creating them for our company.

If it is for self promotion then regular is okay.

Hello, you can animate unlimited number of pictures as VoluMax is a toolkit. The only difference between the licenses is that the Extended license allows you to charge your clients for creating animations for them, you are allowed to sell the work done with Volumax. The regular license is more useful for personal works, showreels, family videos… I hope I answered to your questions.

Ok Great! One more question…does the standard license cover using the template to create content for social media for my job, which is a non-profit? My employer is the one buying it.

Well if the work is self promotion and is not sold to a final customer then yes the regular license is okay.

Hello and thank you for your purchase and feedback! Working on it but no official date sorry.

Hello and thank you for your purchase and feedback.

Maximum resolution of VoluMax is 4K (3840×2160) and everything was designed to match with this maximum resolution and below without loosing speed. Going higher by changing the composition settings will not work and will break the 3D process.

You can still try something, at export time set the resolution you desire and activate the “Use Maximum resolution” button in Adobe Media Encoder parameters, AE is smart nowadays and might upscale the sources to raise quality, but export times will be longer.

If needed please contact me in private for support with screenshots.

You can send a mail here: https://videohive.net/user/cream-motion or we can Chat live here: https://www.messenger.com/t/creammotion