Hi. If you mean cutting off empty space before the start of the animation, then this feature is present in our plugin (“Crop” button). This is described in the documentation in the section “01. Characters” > “Character Animations” (near the end of the section).

If you want to change the animation itself, then you need to manually change or remove the keyframes to edit the animation in the shape and length that you need.

For more productive assistance, we recommend that all customers contact us by email support@ainforce.freshdesk.com.

Hi. Please contact us via email support@ainforce.freshdesk.com and provide more details. We need license codes and details of an old computer that will not be used.

Hi. Unfortunately, for 2 years we have not encountered such a problem and we need more details. Please contact us via email support@ainforce.freshdesk.com and provide more details. We will probably need your project or at least an audio and a screenshot with a composition where it is used.

Hi. Installation of the plugin is described in the documentation in the section 01-Characters. Each step has a visual example.

In case you have any difficulties, please contact us via email support@ainforce.freshdesk.com

Hi. Unfortunately, there is no gradient for the skin, however, if necessary for a single character instance, you can make such a modification yourself by adding the Gradient Ramp effect. Each part of the character is in a separate precompose, so you can make any necessary modifications.

Yes, you can modify existing eye shapes.

Thanks for the prompt reply. I have purchased it. Just confirming we modify the eye shapes to our custom shape in the Illustrator files?

Yes, you can change this directly in the illustrator file. But you can also change this in the inner composition with the shape of the eye (Single Character Instance > Facial Expression > Eyeball__Left / Right), adding your shape or converting an existing illustrator layer to shape and then changing it.

Hi. We did not encounter such a problem specifically, so we need more details. Please contact us via email support@ainforce.freshdesk.com for a more detailed discussion.

Please provide such details in the email: 1) The amount of RAM in your computer 2) Are you making a duplicate in a separate template or a template with characters imported into your main project? 3) If the project is imported into your main project, then what size is your project? 4) Please try to separately open the template with the character and make a duplicate in a separate template. 5) Have you followed the recommendations from the documentation regarding the expression engine?

Thanks for the quick reply. I have determined there was a conflict with another character plugin that was causing After Effects to freeze while creating a new character. I have removed it from the project and everything is working fine now. Thanks for making such a great product!

You are welcome! We are glad that the problem has been resolved. Also, we want to say that we started working on version 4, which will radically change our product in terms of usability.

Hi. Unfortunately, this is not possible. Character rig is made for our structure of source files, animations and emotions are made for character parameters. However, on the basis of existing costumes, you can make your own modifications.

Perhaps in the future we will add some kind of universal solution, but at the moment we practically did not receive such requests.

Hi. Such a problem can only be in one case if you use Windows and skipped the first step from the installation. You need to run After Effects with administrator rights, because by default After Effects does not have write permissions to the script folder. This is described in the documentation in the first step in the plugin installation guide.

Hi. We made a video for educational purposes and we did not set out to show that it is easy. Using an example, we showed how to make a explainer video, but we did it already based on a ready-made script. If you make your own video, creating without a script naturally takes longer. Plus, it all depends on the complexity of your video.

In general, any work related to video processing or animation by definition takes time.

Of course, you can make a refund request using the link https://videohive.net/refund_requests/new

Please keep in mind that as soon as you submit a request, your license will be deactivated on our server and you will no longer be able to use our product.

Hi. Your action described should work this way, there is nothing wrong with that. This creates an independent duplicate, which initially should have the same appearance as it is a duplicate. Then you can apply any other preset with design to this new instance and it will have a different character design according to the new preset.

As for the video structure, it is made as transparent as possible, as it is divided into separate sections and the section is always shown on top of the video.

But we will take your feedback into account and if you have any ideas how to improve it, we will implement it when releasing a new version 4, for which we plan to create new video tutorials and online documentation.

For a more effective support, we recommend writing to the email support@ainforce.freshdesk.com

Hi. Yes, there are such costumes in our pack. You can contact us by email support@ainforce.freshdesk.com and we will provide you with sheets with all available costumes in a pack.

What i mean is, i use an animation like : WALKING CALM… but it walks like X seconds…....and i cant adjust this time. So i have shots, that the Karacerter comes in the shot en walks en stops, but the feeths ar still going on like walking… and i dont know how to adjust this. Do you understand what i mean???

Thanks

Hi Anilio. Thank you for your message here, but we’ll note that for a more productive support you should contact via email support@ainforce.freshdesk.com, which automatically creates a support ticket.

Regarding the solution to your problem. In our plugin, especially for such cases, it is possible to trim the empty space before the animation, so that the animation starts from zero. This can be done using the button “Crop”. This is described in the documentation at the end of the section “01. Characters > Character Animations”.

Hi. We answered you via email with all the instructions.

Hi. Yes, it has a lip-sync. You can see how it works in the video tutorial https://www.youtube.com/watch?v=Gn3gL4hvZSk

Hi. We replied to your email. This is a more convenient way than comments.

Hi. No, our toolkit does not require third-party plugins. But bundled with the toolkit is a plugin that we developed and this is called “AinTrailers Character Assistant”.

Hi. Please contact us via email support@ainforce.freshdesk.com for a more detailed discussion of issues regarding the license.

Hi. You can turn objects on and off using checkboxes on the control layer “AinTrailers_Builder-Control__”. These settings are placed in a separate group and have a prefix “Show__”. This is shown in the documentation in the section “01. Characters” > “Character Customization”. Also, this is shown in the video tutorial https://youtu.be/1LV4X1yMinI?t=235

I have tried but check box on off does not work. I am using after effect 2020 version. Even i am not able to ON/OFF any object in the character customization.

Hi. Checkboxes may not work only in one case, if you skipped the step for users of CC 2019/2020 at the beginning of the documentation. For these versions, you must change the expression engine type to compatible with previous versions – “Legacy ExtendScript”. This can be done in 2 clicks. The visual guide is at the beginning of the documentation.

But you can also contact us via email support@ainforce.freshdesk.com

Hi. Sure, we can help you. Please contact us via email support@ainforce.freshdesk.com to a more effective conversation.

Hi. For this version, we most likely will not make video tutorials, since the third and second versions are the same on principle and only new characters were added.

However, we plan to make new video tutorials for version 4, which we plan to release in a few months. All content will be transferred to the extension panel. In addition, we will make many useful changes. Therefore, for all these changes, we will prepare new video tutorials.

As for the current version, we will certainly not leave it this way and begin to transfer documentation and make a knowledge base with problems in our Help Center, which we recently launched.