Hi. Please contact us via email hello@ainforce.com and provide a license code, because at the moment you are writing to us from an account that does not have a license. Accordingly, we are not sure that you are using the actual version of our product.

Hi. Thank you for your feedback. You have a great configuration, so you should not have any special problems, especially with the construction of one scene. In addition, with the character in your configuration there should be no difficulties even with a complete project. Perhaps you imported absolutely all sections of our toolkit into your project, which is highly recommended not to be done.

Please contact us via email hello@ainforce.com and provide more details about which sections you use and in general how you use our toolkit. This will give us more insight and we can tell you how to fix it or how best to use our toolkit.

All video tutorials are available on our YouTube channel. Direct link to the entire playlist https://www.youtube.com/watch?v=1LV4X1yMinI&list=PLUCv82uMnUm4z3lNwBQ3WkQr5MejiR0jd
A preview of all items is also available on our channel. Demo, unfortunately, we do not provide.

Hi. The release is postponed to the end of August or the beginning of September due to the fact that we are preparing for release our second product. After the release, we will transfer all our strength to prepare for the update 3.0.

Hi. The version 3.0 in development, probably release will be in late August – early September. The delay is due to the fact that we are now preparing for the release of our second product.

Hi. You need a regular license. Please contact us via email hello@ainforce.com for a futher discussion.

Hi. This is template for Adobe After Effects.

thks. I am confuse about the license. can someone buy this and make unlimited videos and sell them. also can this be added to several computers?

Under the terms of Envato licensing, one license is intended to create one final video that is made public. Also one license can only be used on two computers (home and office).

Hi. Please contact us via email hello@ainforce.com and provide more details and also screenshots or video, because it is not clear from your description (what kind of animation do you use and what exactly is going wrong)

Hi. Yes, one license is for one video, regardless of usage (personal or business). But this only applies to the final video that you make public. But there are no restrictions on the process of practice and intermediate results.

Please contact us via email hello@ainforce.com for a more detailed discussion.

thanks for the info but “in this case it is necessary to add one key (with turn on option), because in the default animation the option “Clockwise” (C_hand-R controller > IK forearm-R > Clockwise) is disabled by default.” it all goes from above my head…. is there any way so that you guys can show me what i have to do exactly.. because i tried many animations and many have approx same problem…..

ohhh i got it… thank you so much for your precious help… now i can start my project luv u guys… you done awesome work.

You are welcome! Please contact us via email hello@ainforce.com if you have further questions.

Hi. Envato Market provides three payment methods, PayPal, Skrill (for non US customers only) and credit cards (Visa or Mastercard), to make purchases. If you have problems with payment, then you need to directly contact Envato support, since payments are accepted by Envato, not we.

Also, perhaps the article will help you. https://help.market.envato.com/hc/en-us/articles/202821550-Common-PayPal-Skrill-and-credit-card-issues

Hi there… actually problem is not with the evnato market.. i hade problem with my master card it is for domestic transaction thats why i was not able to pay globally, but now i applied for a international master card, soon i will receive it and buy Aintrailers

Hi. AE Viewer is a standalone plugin that can do previews. You’d better consult the documentation of this plugin to find out how to do a preview and prepare projects for the structure of their plugin. We have not studied the possibility of our tulkit working with this plugin, so unfortunately we can’t suggest more.

Thanks for the answer

Hi. The problem with saving presets can be only if there are problems with writing files to the system disk. You may have updated your After Effects and startup settings with administrator privileges reset. You need to verify that you are running After Effects with administrator privileges. Documentation contains a visual guide on how to do this.

Hi. You can download the latest version of the toolkit and the plugin in your videohive profile. As for the license, your license is active. If you have further questions regarding the license, please contact us via email hello@ainforce.com

I still can not activate the license, a message appears “Oops, unable to connect to license server. Please check your internet connection or try later.” Is this a pluggin error?

I updated the pluggin and I was able to activate it now, Thanks ever so much

There are some pre-designed instances in the imported folders… but I see no way to generate a new instance… and don’t see how to in the tutorial videos.

ok… got it. I have to “select” the instance and apply a saved preset to the instance (not in the builder). I would be good to show that in the tutorial files because it’s a little confusing.

Hi. We recommend that you read the documentation and watch all the video tutorials and then go on to practice. This will be more productive since the documentation and video tutorials cover absolutely all aspects that may arise when working with our toolkit.

In particular, the full video on character tutorial covers all aspects of characters. And some parts are taken out separately in short video tutorials for additional clarification. Full video tutorial: https://www.youtube.com/watch?v=1LV4X1yMinI

And this is a separate short video, where the work with the instance and the use of presets is specially shown. https://www.youtube.com/watch?v=mrpfbOl3hR0

Nevermind. I re-downloaded and reinstalled and it seems to be fine now.

Probably you are using version CC 2019 and skipped the beginning of the documentation, which indicates what needs to be done for this version.

Sorry, found out my mistake

Hi. Please contact us via email hello@ainforce.com and provide the following information:
1) Exact build of your version of After Effects (via about page)
2) Screenshot with the plugin window where the code is entered so that we are sure that you are entering the license code (purchase code).

An error with activation in the last 8 months can be only in the case of some After Effects builds that are unstable and have problems with the work of the standard internal library.