754 comments found.
Right now, if you open your mogrt files on CC 2019, the fonts do not work with your mogrt files and instead, defaults to standard adobe font. This problem does not appear on CC 2018. Please let me know if you do plan to update this to work with CC 2019, I love using your mogrt files on my projects but I would hate to have to revert back to Premiere Pro 2018.
Hello there , thanks for letting us know about the issue , we are working on it and we will release an update for items as soon as possible.
Sorry, but I can´t find de new aep (for de modern preset) in the new update folder.
Hello there , to have access to those items you should have AE or Premiere 2018 , then you should install Motion factory for AE or PR and then you can have those modern titles.
Thank you, it was very helpful. Now I have a new issue, it ocurres only with ALL the “modern” presets, when I press the “create” button, this message appears: Oops we found something unexpected. If the problem persists please contact our support for help.
Im using Ae 2017
Thanks
Hello there , please make sure you’ve downloaded and installed the latest version of Motion Factory and then try again https://pixflow.net/products/motion-factory/download.html
No way. Maybe something whit the system? I´m using Yosemite. I will keep on trying. thanks
You’re very welcome.
Hello,
I recently reinstalled to get the 2019 update but now getting a 404 error when I try to enter my purchase code. It says “No sale belonging to the current user found with that code”
Please help.
Hello there , to use our application there is no need of purchase code , can you share the screenshot from the section you’re using purchase code in it.
Ack! Wrong product! Please ignore.
No Problem 
I submitted some tickets (http://pixflow.net/ticket ) but I didn’t get any responses. so I leave comments here.
I recently updated to CC 2019 and after that Motion factory doesn’t work. If I click on ’’Motion Factory’’ in my extensions in after effects, nothing happens. Motion Factory window is popping up but it’s just blank window.
I’m using Mac OS 10.14.1 I’ve tried remove it and install it again several times but still same result. help me to solve my problem please. I am working on my project and I need to use motion factory now.
Hello there , sorry to hear about that ,actually there is a permission issue which cause motion factory does not work in AE 2019 on MacOS , we are working on this issue to release an update as soon as possible , meanwhile the extension will works on AE 2018 without any issue.
It is working fine in After Effects and I have done my best to follow the steps for Premiere but it is not working inside Premiere Pro…. I can see the titles in the essential graphics. Not in folders. They just all show up. But I cannot drag them onto a timeline.
CC 2019
Hello there , sorry to hear about that , please contact us by visiting http://pixflow.net/ticket so we can help you there as soon as possible.
I do not have a Mac router and I can not put packets
Also, I could not adobe after dffects undo all the packages I had bought
I purchased the package and I can not use it
Please explain more in the download file to explain the integrated explanation is incomprehensible
Sorry but your question is not clear for us , please contact us by visiting http://pixflow.net/ticket so we can help you there as soon as possible
The problem has been resolved
Thanks
Glad to hear about that , hope everything goes well there.
Hi There, I have bought quite a few of the builders and it works great on my old computer. I have changed computers and the motion factory extension on AE will not open. how can I get some help?
Hi there, Please let me know the version of the AE. Also please let me know the operating system.
Sure thing, it is AE version 16 and OSX 10.14.1 Mojave .
Hello there , please contact us by visiting http://pixflow.net/ticket so we can find a proper solution for your situation.
Hi There, I have posted a ticket and sent an email and over a week still have not heard anything back about this issue… would be really good to get some help please
Sorry to hear about that , please mention your ticket number in our help center so we can check to see what was going wrong.
Do I have to use the exact same number of words in the pre-sets? Can I adjust font size? The program is installed and working just fine, but I’m having a lot of trouble customizing it. For example, I want to use four words with a simple animation that involves five. It gives me an error that I need five words. How is this useful when you often can’t change the number of words you’re using in a video script?
Hi there, You can set the exact number of words.Then hide the layer of the word which you don’t need it. For changing the font-size,please read this article .
When I type four of the five words and hide the fifth, the animation doesn’t look right. And the animation I’m using doesn’t use anchor points that I can readjust. What do you suggest?
Hello there , sorry for late answer , please contact us by vising http://pixflow.net/ticket so we can investigate the issue in a live remove sessions
nice
Thank you very much
Hello, I’m having trouble getting the plugin to work with CC 2019 AE. I’ve uninstalled the old version and reinstalled the new version, but still getting nothing. What’s the next step? thanks
Hello there , sorry to hear about that , please contact us by visiting http://pixflow.net/ticket so we can help you there
Hello,
I’d like to purchase this to use on multiple videos over time – but it seems the only licensing options are for one end product only. Is there a way to purchase to program outright? Thank you!
Hello there , our license is simple as “Unlimited use for one purchase and one brand” so if you are doing those videos for one brand there will be no problem , but for new companies or brands you need to purchase additional license
there is a lock sign. how to unlock it
Thanks i figure that out. thanks. One extra question i have sub with your Pixity Land | Character Animation Explainer Toolkit. is there any good youtube tutorials on pixity land (updated tuts) for beginners.
Hello there , please take a look at https://www.youtube.com/channel/UCc4mx1_t-saO1r86j45qlXg to see if you can find any useful resources.
CC 2019で動作しない。
私は日本ですが、インストール方法が難しく混乱している。もう少しわかりやすく使用できるようにマニュアルを制作しムービーにアップする必要がある。もしくは、リモートＰＣでインストールしてください。
Hi there. If you want to use it on AE,please read this article and follow the instructions >>https://help.pixflow.net/hc/en-us/articles/360000471533-Motion-Factory-Introduction-Installation- If you’ve installed it and It didn’t work,our new update compatible with AE 2019,please read this article and follow the instructosns for updating >>https://help.pixflow.net/hc/en-us/articles/360003430794-Motion-Factory-How-to-Update-the-motion-factory
手順に従ったがパネルが出てこない。白い画面とウインドウズのマウスリングが回るだけ 動画参照 https://www.youtube.com/watch?v=-ULjD-bbeg0&feature=youtu.be
Please make sure you are using AE 2018 or 2019 and make sure you’ve downloaded the latest version from our site , after that if the issue persists please contact us by visiting http://pixflow.net/ticket
Why isn’t this a tool?
Sorry but your question is not clear , please describe a little more so we can help you here.
Hi. guys now cc 2019 was released . I just want to know about next update for cc2019. when can you provide new update for cc 2019? Thanks
Hello there , thanks for contacting us , we should run some test on new version and if there was any issue we will release new update for sure.
i have a problem with my motio factory. evan if i have dwnloaded again the product, installed again the motion factory in my after effects 2017, still all the products are locked…and if i try to import it tells me that something wrong happend and have to contact you guyes.
Hello there , thanks for contacting us , please try manual installation http://prntscr.com/l6kg16 and then if the issue persists please contact us by visiting http://pixflow.net/ticket
Hi ! I’m Bruce ^ Can i change fonts when I using premier ? If it’s possible , Please let me know ^
Unforthunatly, you can’t change the font in adobe premiere. in fact the adobe premiere doesn’t support this functinality yet.
But you can do the following steps.
1- you need to change the fonts in after effects.
2- then export it as mogart from AE.
3- then you can use it in premier pro.
Does this support native Unicode fonts, in addition to English?
Please download Motion Factory , there you can find free sample of Typoking package which you can test to see if it works with your desired language https://pixflow.net/products/motion-factory/download.html
Does “Motion Factory” work on “After Effect” or on “Premior” or for both?
Latest version of Motion Factory 3 is for Premiere and will be available for AE too soon , for after effect version please take a look at https://pixflow.net/products/motion-factory/download.html and for premiere please take a look at https://pixflow.net/products/motion-factory/premiere-pro/
i tested .it works. so now I purchased it ,How do I unlock it ? Need your help.
i did it. tks
Thanks for letting us know , hope everything goes well there.
Hi..Shouldn’t MotionShape and TextMessage be in this downloadable pack? I cant seem to find them. Thanks
Also if I scale the animation in Premiere it messes up the whole animation with text overlapping etc
Hello there , Unfortunately Motion shape and text messages are not included in premier pack ( Premiere restriction ) Please send a short screen record of scaling the animation in premiere, so we can observe where is the problem you r facing
