Still the install instructions for Mac are woefully incomplete for PPRO. Are you guys just begging for bad reviews? I have sent in a ticket on your site, please respond asap. This is very unprofessional. The links you have provided on this thread to your website have very wrong information as well. Too many things to mention on how wrong they are.
Hello there , sorry to hear about that , we will check your ticket and we will answer it as soon as possible.
3 days and still no answer. It should be a copy and paste answer. Not to mention your original instructions should be corrected. I see many complaints for this very issue over the months. I will not ask again. The next contact will be for a refund.
Sorry to hear about that , we’ve faced a technical issue on our server therefore we were not able to find your ticket , we will answer you in next 24 hours for sure.
Still Waiting. You can post the install path here. I am sure that would help you out as well.
Hello there , the installation path would be
C:\Users\”your username”\AppData\Roaming\Adobe\Common\Motion Graphics Templates
C:\Users\”your username”\AppData\Roaming\Adobe\Common\Essential Graphics
user/”your name”/Library/Application Support/ Adobe/Common/Motion Graphics Templates
user/”your name”/Library/Application Support/ Adobe/Common/Essential Graphics
how to use~ in CC~
can i watch setting video?
I installed the Fonts via the Link, but still most of the Fonts are missing..
Sorry to hear about that , please contact us by visiting http://pixflow.net/help so we can help you there
I too am having problems getting this to install in PPRO. Please provide detailed instructions.
Hello there , i’ve just followed the instruction on https://help.pixflow.net/hc/en-us/articles/360004188814 and it works , please check again and if it did not help please contact us by visting http://pixflow.net/help
I bought this add-on and Quantum HUD today. The Quantum HUD was easy to install and worked fine but not this. i was not even able to open after effects because of it. So i had to uninstall this addon to bring AE back to normal.
Hello there , sorry to hear about that , please contact us by visiting http://pixflow.net/help so we can help you with new version or we can give you the older version to work with.
I’m still waiting…yes i’d like to try with the new version first. if it doesn’t work, I will do with the older version. please send me the file asap.
if you con contacted us on http://pixflow.net/help we will reply your ticket as soon as possible.
I’ve already contacted twice.
I updated Motion Factory and installed Typo King, but it still has the same issue.
please help me. other than that I’m going to ask for a refund.
Thanks for letting us know , we’ve just contacted you so please be in touch with us in our help center so we can find a proper solution as soon as possible.
I really appreciate your help and support!!
Thanks for your compliment .
I have installed everything following your instructions yet I still get the locks showing up in the AE Extension..
Hello there , Did you try to update Motion Factory first and then reinstall the package https://videohive.net/item/fx-particle-builder-fire-dust-smoke-particular-presets/14664200
Your link is to the Particle builder? was that a mistake? I have re-installed the latest version from your site. with no success.. can you please send me the AE source file for: Minimal Titles I 05.
Hello there , sorry for wrong link , it was https://help.pixflow.net/hc/en-us/articles/360005153293-Motion-Factory-Unlock-locked-item-in-Motion-Factory , please contact us by visiting http://pixflow.net/ticket so we can help you with item you’ve mentioned
How can I unlock the full package? I try dragging the mfg file into the Motion Factory tab in AE and nothing happens? I’m on After Effects 2018 (latest version)
Also, how can I make the animation longer? Time remap is grayed out.
Hello there , please install the mfg package manually ( check http://prntscr.com/kpw61a )
About animation speed please take a look at https://help.pixflow.net/hc/en-us/articles/360005100974-Typoking-Change-the-animation-speed
In the sales page under “TypoKing Key Features” that says “Always the best” where can i get that effect?
it’s not and effect, it’s a custom made animated layers that is masked on the text, but you can find this item in typoking package
I’ve bought the package, but cannot find it. Could you help please?
Works in premiere CS6 ?
Sorry but it will only work fluently on Premier 2018 which support essential graphic options
Impossible to use. Difficult to get working. I highly recommend people don’t buy this. I’d demand a refund if it wasnt so hard to do.
Sorry to hear about that , we will be glad to hear about feedback if you contact us by visiting http://pixflow.net/ticket
Sound effects are now able to be embedded in each MOGRT file
would be cool to see your project one day get updated to automatically include sound effects when we drag mogrt file to timeline.
Thank you very much for your suggestions , surely we will consider it for our future updates.
I’m having difficulties getting Typoking to work in Premiere Pro CC 2018.
I can sign in premiere with my pixflow account, but it is not working. So i wanna submit a ticket but I can’t login in your helpcenter with the same e-mail address and pw. I can’t get a new password cause the help center won’t resend a reset password mail. I does within premiere but with that pw I can’t login
Hope you can help.
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