Hi, thanks purchasing the PhoneX template! Can you be more specific concerning your issue maybe a screenshot? Did you follow the installation video tutorial? Please reply here: info@pixamins.com

when i need setup scene debug Element has encountered an unrecoverable error. PS: I have last GPU drivers for nvidia.

Hi again I am really sorry for the inconvenience already caused! Before you do anything else empty the cache file from AE and E3D. If that, which usually works, won’t work send me a couple of screenshots: The debug message and one inside the E3d, here: info@pixamins.com

Thanks, I tried this. Currently it looks really bright at one angle and then as it rotates into view it just looks faded. So it’s to do with the 3d surroundings. Although not sure how to edit this.

Might be able to fix it in your 3d environment setting in AE

I think what you are looking for is to better adjust the “Physical environment” settings! These settings can be found in the effects controls (e3d layer) under the render settings – Rotate environment x,y,z rotation.

Hi Justin, don’t worry! The first message means that this project is created with AE version 11 and will be converted to your version. Most authors choose to provide older version compatibility to have more people covered that’s not a problem.

The second message is really critical, in order to work this template you must have elemendv3D plugin installed! as this is clearly stated in the items description page. Elemendv3D plug-in can be purchased in the www.videocopilot.net

Hope that helps Pixamins

Hi lyric, I am really sorry for the inconvenience already caused! Although you did not provide any details concerning your issue I strongly believe that either you don’t have the Element 3D plugin or in case you have it you forgot to install the 3D models which of course are included in the purchased template.

Hope that helps

Thanks Pixamins

Hi, thank you for your response, where do i find the element 3d plugin?

Here is the the official link: https://www.videocopilot.net/products/element2/

Many reason can cause this (camera focus/E3D settings). Try opening/re downloading the master version should work fine.

Thank you. After seeing, that the master version is also unsharp, I found that it’s the FXAA Smoothing Setting in Elements Render Output that has caused this.

Great

Hi, I am really sorry for the inconvenience already caused I would be really happy to assist you find a way out and continue your work but I will need further details concerning your system & software. Concerning the refund requested unfortunately there is no procedure so that an author can provide a refund.

Hi Dennis, Looks like your vga is too old and E3d renders using only on the vga. A workflow maybe: 1. Make sure you AE is not running on the iris which 100% incompatible, 2. Make sure the nvidia is updated in terms of drivers, 3.when opening the .aep press caps lock immediately to stop the preview/render process, go to the main comp, select the e3d layer and lower the multisample and the occlusion values. Then press again the cup lock button.

oh jees, it seems like nothing works.. sidefact, im on a mac. any other workflow ideas?

Hey, send me your email so that I lower these setting for you at least for one scene.

Hi goldie,

I have downloaded the XDevice Template (from envato) to check for corrupted layers or anything may cause your crashes. I did not found any issues concerning scene 16! The good news are that I have prepared a scene 16 only After Effects file in case you want to try a fleshier version.

Please send an email here: info@pixamins.com so that I can sent you the new file.

Thanks Pixamins

Please send me your email at info@pixamins.com

Thank you, I’m managed it myself now by reinstalling Element! Thank you for your help

Great !!

E3D utilizes the graphics adapter to render so my guess would be in this direction. Here is a list of the compatible vga cards https://docs.google.com/document/d/1kqQP_Okzn_PEJsn0_CstMJUKyXw3VUJPz9-zX85dDag/pub

Alternative try redusing the render settings. Select the E3D layer and try reducing the multi sampling parameters & antialiasing another way would be to disable (uncheck) the ambient occlusion. All this parameters are redusing your vga card effort!

E3D is heavily demanding on the vga capabilities as already mentioned.

Hi, of course you can render your scenes without background. In case you don’t see the background solid head to the “shy” button which is in the timeline so that you reveal any hidden layer inside a scene comp. Then use an appropriate file format to export the transparency for example a QuickTime png would be great. P.S. if you don’t know we’re to find the shy button just google After effects shy button.

Thanks Pixamins

Great news !!! The truth is that right now I am out of office, but if remember well there is a precomp in every scene at the bottom of the composition includind a gradient. You can use that gradient inside this precomp to “target” were is the focus point. Alternatively there is also a DOF layer this time at the top of every scene we’re you can adjust the out of focus as well (not to target where)

Thanks Pixamins

Thanks that worked as well!!

Hey Pixamins would be more than happy if you add a rating in your download section.

Hi,

Really sorry for the inconvenience already caused! There in no need textures that’s why you can’t find that folder! Concerning the “replacing element” issue I will need further details. Operating system, vga card, & a screenshot inside your E3D plugin. I am sure we will work this out!

Thanks Pixamins

Hi, just checked the designevokes issue. It’s really weird but by replacing the shape layers with solids SOLVED THAT ISSUE!!!! What I mean is open one E3D scene uncheck the shy button and replace all the shape layers with solids. You may not need to do that with all the ahape layers in some situations one or two will do. Really sorry for the inconvenience already caused but I am really sure after make these changes you will continue your work.

Thanks Pixamins

Thanks Pixamins, that totally fixed the issue! Super odd, but easy to workaround. Thank you very much for the quick response.

Hi Zmerz, I just updated the x template in terms of shape to solids layers. Can you please re-download the template inform me wheather there is an issue?

Thanks Pixamins

Hi, thanks for purchasing one of Pixamins templates! In order to have a more “vivid” screen you can: Adjust the lights of the scene, do that using the “rotate environment” which is located in the Element plugin/render settings/rotate environment. Do that with patient changing the x,y,z values.

Thanks Pixamins

Great. That combined with exposure and lighting influence does it. Thanks.

Great, really happy to hear you now continue working without any issues!!

Thanks for getting back to me. I have checked all the boxes above as suggested.

My GPU is supported and the latest OS/driver updates are installed across the board. The model installation steps as described are fine until I open the Element “Scene Setup” window from your .aep, which is what causes the crash. I am also running the latest Element 3d plugin as well.

Doing all the above on the AE CC18 still results in the crash. I painstakingly downgraded AE to CC15 and reinstalled all the plugins and retried the steps with your .aep and the same exact crash still happens, same step.

However as stated in AE CC18 or CC15 I am able to easily create a new comp, apply Element 3d to a Solid Layer, click Scene Setup, import the X Device.obj file and load everything as expected in my own file.

I am wondering if this could be caused by a file translation issue from Windows to Mac? Can you try saving the .aep from the Mac side and send me that .zip? I am hoping that could be my only last chance at fixing this, since the AE downgrade, plugin or OS/graphics firmware is not the culprit.

Really sorry for the inconvenience already caused, I will sent the new file in +-3 hours from now. In the meantime sent me your email here: info@pixamins.com Can you include a screenshot of the element 3d plugin. Thanks

Hi, I just email you the files requested +1 .aep with some modifications. Please be so kind to inform me about your progress.

Thanks Pixamins

Hi, you can place everything you want !!!!

Great! Thanks for the reply.

Hi, thanks fir purchasing one of Pixamins templates! In order to have a more “vivid” screen you can: 1. adjust the depth of field so that there is no blue on the screen, 2. adjust the lights of the scene, do that using the “rotate environment” which is located in the Element plugin/render settings/rotate environment. Do tha with patient changing the x,y,z values.

Thanks Pixamins

PhoneX is HD not 4K. Thanks

PhoneX E3D is not it?

PhoneX is E3D, yes.

Hi, thanks for purchase one of Pixamins templates.

To change the device either use the “shy” button to reveal the “back device” layer or head to the “project “menu and search for the “_Device Logo”.

Hope thats clears things up.

Thanks Pixamins

Thanks, works perfect! Top product!