Sorry to hear about that experience , please contact us by visiting http://pixflow.net/help so we can help you there as soon as possible

Sorry but we only offer compatibility with Premiere 2018.

It would be nice if you made that clear. The listing states compatibility with both Premiere and After Effects; and then in the details it says you don’t need After Effects installed if you have Premiere 2018 – this can be interpreted as saying that if you have an earlier version of Premiere, it will work with Premiere but you need to have After Effects installed.

Also, there are many missing fonts; there are issues with long text being cut off; and many alignment problems. There is also no “X” close out button for the help (?) section.

This is the worst purchase I’ve ever encountered with VideoHive. Is there any way to get a refund. I ended up creating the animations I needed for the project I bought this pack for by hand after wasting a lot of time trying to get your pack to work.

Hello there

Sorry if our answer was not clear , we meant if you want to use as a standalone product ( no AE required ) you need to use 2018 version but if you use 2017 you need to use AE beside Premiere , about the font missing issue please take a look https://help.pixflow.net/hc/en-us/articles/360000475493-Motion-Factory-Type-Builder-Introduction-Installation “installing font” section , about other issues please contact us by visiting http://pixflow.net/help so we can help you here.

Yes you can ( for AE version and not Premiere version )

Hello there ,

Sorry to hear about that , did you installed mfg file ( located in package you downloaded ) by dragging it in motion factory panel ? please take a look at https://help.pixflow.net/hc/en-us/articles/360000475493-Motion-Factory-Type-Builder-Introduction-Installation

Thank you! I can use.

You’re very welcome

Hello there , the license rule is to use one license on one computer for one company for unlimited amount of projects

Hello there , SOrry to hear about that , Please make sure

1 – You are using latest version of Motion Factory ( 2.37 ) >> https://help.pixflow.net/hc/en-us/articles/360003430794-Motion-Factory-How-to-Update-the-motion-factory

2 – Please download the package again after Motion Factory update and install it again.

after that if the issue persists please contact us by visiting http://pixflow.net/help

Hello there

if you are using Motion Factory 2.36 you can easily install Typoking package again to unlock those items , more info >> https://help.pixflow.net/hc/en-us/articles/360000475493-Motion-Factory-Type-Builder-Introduction-Installation

actually im window 10 user

Hello there , please take a look at https://help.pixflow.net/hc/en-us/articles/360000475493-Motion-Factory-Type-Builder-Introduction-Installation

Okay. I think I’ve got it. I had to fish around for the instructions but I found them.

Thanks for letting us know , hope everything goes well there.

Hello there

We are working on this project and we will our user know about the result in Motion Factory notification section panel.

Hello there , actually this product is for AE and not Premeire , you should purchase https://videohive.net/item/typoking-animated-titles-kinetic-typography-text-for-premiere-pro/21822683 if you want to use our package in Premiere

Hello there

Thanks for your compliment , move the title to the right place.

if you are using after effects you need to work with the typoking comp exactly like a normal layer. press S to open up the scale property of the comp layer and resize it as u wish, then press p button to open the position property of the typoking comp and

if you are using typoking in the premier, u can adjust it by going to essential panel edit menu on top of the panel. by doing that you can see the sliders related to scale, and position property

yes typebuilder works in different language, such as korean

About Essential Graphics folder please take a look at http://prntscr.com/ja8m35

Also we ‘ve mentioned about the folder location in mac if you take a look at https://help.pixflow.net/hc/en-us/articles/360000475493-Motion-Factory-Type-Builder-Introduction-Installation

About Premiere , sorry but motion factory is only available for After Effect.

I followed the instructions and copied the essential graphic folder into the common folder and still no import of the titles, it seem the only why to import is one by one, is there another way.

It should works , please contact us by visiting http://pixflow.net/help so we can help you there as soon as possible.

Hello there , Please take a look at https://help.pixflow.net/hc/en-us/articles/360000471533-Motion-Factory-Introduction-Installation- and https://help.pixflow.net/hc/en-us/articles/360000475493-Motion-Factory-Type-Builder-Introduction-Installation and then let us know about the result

Thank you

Thank you

Thank you

Hello there

Unfortunately the animation preview is not available yet , but you can check our presentation video in videohive to see a preview from each specific item.

Hello, thanks for your compliment , you can also share your compliment with other users by visiting download section of your account and rating our items.