99 comments found.
Awesome
Thank You! 
Hello Doru, I am Sam from Hong Kong and planning to make some travel blogs about travelling around all over the world. Your anmination is incredibly amazing and I have got two questions.
As I am a Hong Kong and Macau resident but can’t find Hong Kong and Macau on your list, would you add this two places on your excellent work? And secondly, can I use your animation for making video travel blogs and put it on youtube?
Hello, because of file size limitations and complexity some autonomous or semiautomatics locations like Hong Kong were not included. I don’t have a precise date or if they will be available because development of this type of templates takes a lot of time.
Oh yes. How about the youtube issue?
sorry, forgot to answer to this part
you can use the template fo YouTube videos
You can get more details about the license of use here https://videohive.net/licenses
Thanks. I would consider to use your wonderful videos. Last but not least, Hong Kong is Hong Kong, China is China, not really the same
Great 
Hi, Is it possible to use your project on AE CS 5.5 ? or it’s only for minium AE CS 6 ? Thanks in advance
Hi, The project was made in CS6 so I don’t know if it will work in CS5.5 I know that one can save it to CS5.5 from CS6 but maybe some effects I’ve used may not be supported. I’ve not test it in CS 5.5 so I can’t provide an answer to this.
Hi, Just out of interest, where can I get the audio in this demo?
Thank you.
Hi nice work! Will I be able to feature these countries and cities with the flags? Thanks:
Zhejiang China
Taipei Taiwan
Osaka, Japan
Sydney Australia
Manila Phillipines
Kuala Lumpur, Malaysia
Hong Kong
Hi, Thank You,
The following countries are available China, Japan, Australia, Phillipines, Malaysia. For Hong Kong and Taiwan I think you could use the China map. But there are no flags for these locations, for reason of file size and complexity some autonomous or semiautomatics locations like Hong Kong were not included.
For the city locations, if I’ve not included the map pins already you could edit it them and move them for your locations.
If you really need the flags for those locations let me know, I could generate them, you need to contact me on envato studio for this
https://studio.envato.com/users/doruHi Doru, do you have any suggestion for this problem: I´m working on a new Think Pad with 32 Gb RAM and after unzipping your files it takes almost 10 minutes to open the project. when it is finally opended, I can see all layers, but no preview and after another five minutes it crashes completely. has this ever happened to you before or can you help in any way? thanx
Hi, Thank You for purchasing my template
This definitely should not happen. 10 minutes is way too much. Is not normal. The project open fine on machines with way less RAM than that.
What version of After Effects are you using? After Effects shows any error or warning?
I don’t think is a matter of RAM, the slow loading maybe depends of the HDD but that would be noticeable for other applications.
I don’t know what could be the issue but I suggest using an older version of After Effects, if you are using the latest version, and see if it works. Let me know what happened.
I tried it many times with the newest After Effects Version CC2018. It shows no errors or warnings, just takes that long time… Meanwhile it works after waiting another five minutes… I have no idea… Apart from that problem it works fine and it´s a great template, so thank you for your work and your fast reply.
Thank You for letting me know, I’ve not encountered this yet, who knows what may be the issue. Good thing is that you can use the template 
Just a random factor that you can try, I know that real time antivirus scan may influences After Effects performance. Basically if you have your antivirus set up to check all files you access in real time in background maybe it looks the data transfer till the antivirus finds out the files are safe.
For example when rendering a project especially to file sequence it takes twice at long if real time scan is enabled 
The world globe of the intro is also included, correct? Also, is everything completely cleared for commercial use (including maps etc)? Thanks.
The intro globe is an animation, the globe can’t be interacted with, when I was creating this template the maximum file size limit accepted on videohive did not allowed for this additional feature. Maybe I will add it, I need to check this.
The template is safe for use for commercial use just make sure to check the license details in the price box. It provides information on how to use the template and in what type of projects.
Thanks, but it’s still included, correct? (even if not interactable)
Yes, off course, the video is included like in the preview 
Just received a notification of an update. Is there any changelog or can you tell me what’s new in this latest update?
Hi, This is an update to make the template fully compatible with After Effects 2018.
Adobe removed QuickTime support in their latest version so all templates that had “mov” files will not open correctly in CC2018
If you use CC2018 you should download the zip file again and use the updated template, else for older After Effects programs the previous version of the template will be ok.
I will update Europe Map Kit this week also (and all my templates that have QuickTime files in them)
Hi, Can I put a marker anywhere on a map? For example, in any state of Brazil
Hi,
Yes the maps are fully customizeble, you can add any map pin or text present in the kit anywhere on the map (or you can also add you own graphics or content)
Thanks 
I cannot open this on Windows 10, it wont recognise the MOV files, I have installed quicktime , quicktime essentials only, various codec packs and uninstalled and reinstalled AE, nothing works. Has anyone else a similar issue? the MOV files open fine in quicktime but AE wont recognise them
Hi,
Thank You for purchasing my template.
Just to be clear, there is no issue with the template itself.
Based on the information you have provided I don’t know what is the exact problem but it appears there are some problems with the latest version of After Effects and QuickTime (or more precise with file permissions)
Please check this link, maybe some solutions presented by users on the adobe support forum work in your case
https://forums.adobe.com/thread/2377148You can also try to check if you don’t have a firewall that blocks communications between QuickTime and After Effects.
To open mov files After Effects needs to talk with QuickTime in background.
If your error is similar with those reported by users in that thread and you don’t have time to track down the issue I suggest installing After Effects CS6 version and all should work fine.
Let me know if this got resolved
Hi Doru, thanks for getting back to me , will try CS6 . Yes I was not suggesting it was the template, but a problem with the codec or permissions somehow.
Is the error you get similar with the screens from the thread I’ve linked on Adobe support forum?
Hi Doru, I installed CS6 and it seems to be working thank you. I just have two issues, the flags are not rendering for me in the info overlay and also when I add points and arrows to the 2d map I can preview them on the 3d map but when I export the 3d map, it keeps exporting my ‘first draft’ of the map instead of the 2d map as more recently updated. I have saved and reloaded etc but it still wont export the’updated’ 3d map? I am importing the AEP into AME to export it. thanks Doru. Mark
Glad to hear it works in CS6 
For the flags, make sure all assets from the zip archive had been exported and you don’t have missing files. Best to open an unmodified version of the template and render as it is and see if all looks ok. It happens that while editing changes are made that may give unexpected results. Is a bit difficult to see what is the issue at that point. Check if all works with a unmodified version.
For Media Encoder, note that it creates a copy of the template when render.
So if you duplicate the render job inside media encoder it will render the old template as it was when you first import it in Media Encoder not more recent versions.
Just save the template you were working on with a different name (for example incremental) and import it in AME again or better add it to AME from After Effects having the compositions that needs to be render open and active in AE (you can see the timeline of that composition)
Great attitude my friend! I wish you great success and progress and real happiness! 
Just purchased it, won’t even open the file.
Hi, Thank You for purchasing my template
More precise what file doesn’t open?
It’s giving me an error on a video file when I try to open it, saying it’s missing. I have the latest version of Adobe After effects.
I think this issue is common and not related to my template specifically, it appears you don’t have QuickTime installed. Once you install this program everything should work fine 
I need to be able to call out different states for a corporate video, but I’n having trouble figuring out how to highlight the stroke for each state in the USA. I want to be able to create an animation where it moves from state to state, but I can’t seem to show the states’ strokes. Any tips for this? Thank you.
Hi,
Thank You for purchasing the template. The answer with exact steps on how to do what you are asking is a bit too long to add it here but as general direction:
Taking any US state map, for example Texas, all states are present in MAP composition as separate vector layers. Each of these layers have “Layer Styles” applied. For the Texas Map two copies of the Texas vector layer are present with different “Layer Styles” for each one of them, and different animations and blending modes.
You just need to recreate the same setup for other states you want to highlight.
Hope it make sense 
Doru
Hello. Can you please let me know what content is available for Romania? Only the country map or more detail is available? Thank you.
For Romania and other European countries, if Country border levels is not enough and you want region level borders I suggest Europe Map Kit.
https://videohive.net/item/europe-map-kit/19493995If you have the Element3D v2 plugin you can take advantage of the 3D elevation maps, else if you don’t have this plugin, Europe Map Kit will look like this Map kit template. 
Hi. Can you change the colour of the wave pins? I can’t seem to figure it out 
Hi, Thank You for purchasing my template 
You could add a fill effect over the wave pin layer.
Hello! Great job. You have a wonderful and professional portfolio! I wish you big sales! By the way, I’m looking for cooperation with the authors of VideoHive. If you want, you can use my music (with a watermark) in your videos. Just choose what you like. In turn, I will place a link to your work on my page (my page already has an example). If you have any questions or suggestions, just let me know
. Good mood and good luck!
Thank You,
Sounds good, I will check your portfolio 
Hey Doru, I had a question regarding the swapping in of Font Icons. For some reason, when I open up the _3D Font Icon Default composition to swap out an icon, the icon isn’t even present in the comp. I double click the text layer and I follow the steps to swap it with an icon from Font Awesome, and that icon doesn’t show up either. Looking at the other fonts that came with the project, none of them are showing up. Is there something I am missing here?
Hi, Thank You for purchasing my template and for supporting my work 
To answer your question, I don’t know, I’ve never encounter this. First I’m assuming all the fonts are installed? You should not get a notice when opening the project that the fonts are missing.
First thing is to install all the fonts if you have not done this already. Then unzip the zip archive with the template to a new folder and open the template. Don’t apply any changes and just check if the fonts appear correctly. If there are any issues at this step let me know.
Not sure if apples to your case but in After Effects some time you select a font then it changes to another by itself when you copy paste text that is not standard to the western use. This happens with “strange” font types like chinese or japanese typeset or icon type of fonts like Font Awesome.
For this in the video tutorial where I show how to change the icons for font awesome make sure you follow the exact steps in the order that I do it.
Hi Doru
I cannot open the .aep file with my After Effects CC 2018 on Windwos 10. The opening process breaks with error 86:1 wich says, there is something wrong with the video or audio format. I tryed to convert the video assets with media encoder but that fails also…
Maybe you can help me?
Kind regards
Hi, Thank You for purchasing my template. 
This errors is quite common with templates from videohive and it appears when you don’t have Apple QuickTime installed on recent After Effects versions.
Videohive requires us to use QuickTime Mov files for video assets in templates sold here. This is because the format provides the best image quality for the end user.
But the issue is that both Adobe and Apple stopped supporting QuickTime.
Basically in previous editions of After Effects, when you install the program you are prompted to install QuickTime also, else some features may not work.
It appears Adobe stopped informing the users about this feature and they also didn’t provide a clear error code and information so the user can fix the problem.
Instead of saying “wrong video or audio format” they should say “I can’t open this QuickTime mov file because QuickTime is missing”
How to fix this:
Please install Apple QuickTime. Once this is installed both After Effects and Media Encoder will be able to open or convert these types of files.
If you already have QuickTime installed, check if your firewall is blocking network communications for a software named Adobe QT32 Server.exe.
Let me know if you have fixed the issue. 
Many thanks – that solved the problem
installing quicktime was the solution.
Perfect,
Have fun with the project 
The map is blurry when zoomed in. Can you please provide a hi res map for Israel/The Middle East? Otherwise product is unusable and i’ll request refund.
I’m not sure what you mean by blurry map, After Effects doesn’t have the possibility to continuously keep crisp and in focus the images when zooming in like how google maps behave (if you are searching for this effect). But google maps are probably in terabytes of size and are expensive to use commercially.
And they were made by a corporation with access to satellites. This is a 4K template so the maps are already at very high resolution. I can’t provide additional maps expect those that are packed with the template. I’m not able to provide a refund.
No, the map is just blurry when you zoom in. I don’t mean showing more places like google maps, but the map is not hi res. It’s just a PNG that gets really blurry when you zoom in. See attached. This is not 4k….
See screenshot: http://prntscr.com/hf6g4mThe template is 4K, 3840×2160. As I’ve said above, because of how After Effects works, when you zoom in the map or any other image will start to get blurry because After Effects is not able to keep it crisp.
Referring at google maps, the feature I’m referring to is not about showing more places but the fact that when you zoom in it will load a new high resolution map so it will always look crisp whatever the height of the camera is.
I wanted to point this difference because After Effects have some limitations so if you need higher resolution of a certain area maybe is best to use google maps. But off course they have higher fee for commercial use comparing with this template. Just trying to help.
This is playing back very very slow and I have brand new Macbook Pro 16GB of RAM – How can I make preview faster?
To make After Effects work faster you can check this page from Adobe that have a lot of important tips:
https://helpx.adobe.com/after-effects/using/improve-performance.htmlSome quick steps are to change the window preview resolution to “quarter” and fast preview options to “draft”.
At the moment when this template had been created I’ve used a computer with 8Gb of RAM and it worked fine. Not sure why on a new machine with 16Gb or RAM it works very slow.