150 comments found.
Hello,
Models are great. Macbook Pro has been updated with touch bar but its not new macbook pro model. New macbook pro has speakers on both sides. will you update & when?
Also any plans to add New macbook (you have macbook air but dont have macbook models)
Thanks so much 
Hi guys! After the last update (03.03.19) sequences similar to those from previous packs (eg. two phones) are rendering 3 times longer. Especially Phone Xs (more complicated model?). What have you changed and can I turn it off? Since I can’t really see huge improvement in render quality I would like to get faster renders 
I use CC 2019 and use your pack since CS5. I noticed that during rendering of these new models the CPU and GPU are used “in turns”, alternately. It wasn’t happening before, and older packs still renders normally (mostly CPU despite of using CUDA supported card and Mercury Engine). Maybe there are some setting which can be turned off to have it like before?
Hello, what is your HW configuration?
Phone Xs is almost the same model as Phone X with small modifications.
Thanks
Hi. The config hasn’t change a bit (i7-3770K@3800 Ghz, 8 cores, 32 GB RAM, GTX 680 with 1500 CUDA cores, fast SSDs…), and still your older projects render fast (using more CPU) and the new one slooows doooown for some reason (using alternately CPU & GPU which ‘jumps’ from 0 to 50% every few seconds). I have an impression that it somehow interrupts the CPU. I would gladly provide you a screenshot.
Hi,
Im having trouble seeing any devices in the compositions? Any files that needs to be copied or moved to the AE folders? Im on a Mac, AE CC 2018, Element 3D V 2.2.
Thanks!
Hello, in help files is videotutorial how to install this 3D Device pack, please, follow these instructions. Thanks
Hello,
Models are great
however, I am facing an issue. I used macbook pro model but when add screen to it and scrol screen up, it shows weird reflection at the corners of screen. It good when it is still, but when I scroll screen up, it has lines on the edges. I have uploaded video for your review. https://youtu.be/Rkso0WqNoxg
Please check a 0.34-0.37 and 0.49-0.54 . it looks really bad, hoping to get a solution
Hello,
did you setup in Element 3D layer effect Element 3D/ Preview mode to ‘full render’? It seems, you have set ‘preview mode’
Thanks
Hello Thanks for your reply & Yes it is full render Mode
I am using full render mode, May be if you can please share your email and i send you the project file so that you can see whats the issue. Thanks
Will you help Please? I placed a ticket also but no response from your side I am not facing this issue with any other models I have purchased from here. When I rotate and move position at a time there is white glare at top and bottom side on your macbook models. Is it an issue with the model or not? If it is, I should stop wasting my time fixing it.
Hello, sorry for the later response, we are on vacancy.
On which platform you are working on it? Windows or Mac?
please provide us your screenshot in scene between 49-54 sec and we wil look on it. Can you send screenshot your problem part with glare effect?
peterpapp@makingcg.comThanks
Hi, Are you planning on making any new updates? New Apple models of phones? There are other projects, but you have done everything correctly. Thanks.
Hello, perhaps the beginning of the new year
Are you planning on making any new updates? New iPad Pro? Watch Series 4?
Hello, perhaps the beginning of the new year
Not sure how the licence works. We would like to get the extended licence to use 2 of the models in the pack for a current project. For future projects we are likely to need to use other models in the pack that we haven’t used for the same client. Is this allowed or would we have to purchase a second licence regardless of the fact it’s the same client and the models haven’t been used?
Hi,
I’m using CC18, and when I click the ‘start here’ comp, only text layers are shown. The 3D models doesn’t seem to be linked. Is there something I need to do?
Hello,
in help.html is videotutorial how to install 3D Pack. Make sure, if models are in right place.
Thanks
Fantastic device pack! Good job and music too! ♪♫
Thanks!
In new versions of AE, lens blur is missing thus rendering many effects useless. Is there a workaround for this?
Hi, thank you for your feedback, we will look on it.
Nice project! I whish you lots of sales my friend!
good, very good
1. I can not unpack the archive. WinRar shows error 2. “device_pack_with_scenes” Saved to version 14.0.1 ? But on the page with the preview and description it is written that this project works with older versions in the flesh to the CC ! How is this all understood ?
-
Should I wait for an answer?
Hello,
I’m so sorry for these trouble. If you can’t unpack archive, please try download project again. We updated project files with CC compatible files, please download project again and open these files.
Many thanks. we always try to answer as soon as possible.
Great update! Promo video is exciting. Thank you. I’m following you.
Hello, think it’s a newbie question, but how can I disable accepting lights for the screen material? The problem is that the footage shown on the devices are affected by surrounding lights, so white sometimes looks very greyish.
Hello,
you have to open “Scene Setup” in Element 3D layer, find “Screen” material for your model, then in “Basic Settings” section set “Specular Multiplier” to 0%, it reduce lights ferlectivity to 0%.
Thanks
Good afternoon. Thanks for the updates. Send please the render settings of the 3D element, so that there is a maximum quality of the shadows. Or maybe there is a link to the tutorial. Thank you.
Hello,
do you have setup in element 3D effect “Render mode” to full render?
Thanks
yes of course, but the quality of the shadows does not suit me, how to adjust the quality to the maximum possible value? Waiting for an answer. Thank you.
yes of course, but the quality of the shadows does not suit me, how to adjust the quality to the maximum possible value? Waiting for an answer. Thank you.
You have to go render settings ->
if shadows/Ray-Traced – increase value of RT Shadows S and RT Shadows M to higher.
if shadows/Shadow Mapping – increse value of map size and Shadow sample to higher.
if shadows are as Ambient Occlusion SSAO – increse SSAO Sample and SSAO Multisample to hight
If Shadows are as Ambient Occlusion Ray-Traced- increse RTAO Sample and RTAO Multisample to hight
Be careful when you raising these values, it can cause after effect crash application thanks to full graphic memory.
Is it clear?
hey there, i’m sorry if this is such a newbie question. if i insert an object, say an iphone, into a random scene (not the project file that came with the pack) how can i have my screenshots show inside the screen of the iphone ? can you help me out plz ? (btw, as you can see i haven’t purchased this pack, i’m helping out a friend who has bought it for a project. thought it would be better to tell you : ) )
Hello,
you have to open Scene setup in Element 3D effect, find in “Scene” panel model of iPhone and than find “Screen” material. Go to texture/diffuse and load your screen texture, that’s it.
Guys, well done, but where’s iPhone 6 and previous ones in this new version?
Why there is 760×1336 Phone screen size in iPhone instead of 1080×1920? When I use iPhone X, it makes every normal screenshot out of 9:16 ratio 
Very annoying.
Even your own “Phone screen” from “Useful things” folder doesn’t fit (it’s also 1080×1920 like it should be).
Hello,
we include only up-to-date models – old models leave product library. Today we updated our project with new iPhone X screen UI. There is 3 UI animations included.
Thanks
Elite Author
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