Do you mean markers labels: start 1 start 2 … ?.Those should be there by default.

Usually this occurs when you don’t have a composition created or if you don’t have the timeline window selected. Please try this: create a text layer, select it, and the hit the “Apply” button. If this doesn’t work then we have a bug, and we will need more details so we can try to reproduce and fix it. On what system are you running ? Version of AE? And maybe the exact steps you made.

Thanks for the reply.

I’m on CC 2017, version 15.0.1, MacOS High Sierra, version 10.13.4

I followed your instructions (which are steps I have already tried myself), but still won’t work.

We’re still not sure way you get that error but we have made a couple of changes that we suspect may cause the problem. Can you send a personal message (on my profile page down to the right there is a PM field ) so we can send the script and you can test it to see if it works properly.

Thanks for the reply.

I’m on CC 2017, Windows 10.

I followed your instructions (which are steps I have already tried myself), but still won’t work.

- Opened up AE - Imported footage (script is already open by default) - Created comp out of footage - Created text layer and selected it - Wrote something on the input area and clicked apply

It won’t work no matter what I try. Even if I type the text beforehand, even if I add markers, even if I create a new, empty comp with just text. The same error pops up every time.

We believe we found the problem and we fix it. Can you send a personal message so we can send the script to you (on my profile page down to the right there is a PM field ). Or after the project will be reviewer by envato stuff will be available to download from your account. Laula which had the same probleme helped us and tested it, and now it works properly. Thank you for your patient.

I have sent you a PM. Thanks.

Hi

If you need only the subtitles without the background, just hide bg layer. Also, to render with transparent background you have a couple of choices, here it’s one : https://forums.adobe.com/thread/2220015

Hi I made a small update and forgot to include the help file. I fix it, please re-download and follow the instructions in the help video. Thank you

We fix the ‘ error, also we added a custom variable where you can specify the maximum width. To change it you need to open the Subtitles Creator v1.2.0.jsx file with Notepad or other text file. On line 16 you will find:

var MAX_WIDTH = 0;

Change the number 0 to whatever dimension you need (the dimensions are in pixels ) . Save it. Close and re-open the script .It should do the trick. I don’t know how long it will take to be updated on videohive but if you send me a PM I will send you the script by mail.

Thanks a lot! Downloaded updated version directly from videohive

Happy to help

We couldn’t reproduce the error. Can you send the text you’re using. It may help to find the problem. Thank you

Considering there’s no help file, and the embedded instructions are wrong, and people on here are struggling to know how to actually use this add-on, could you take a few moments to explain???

I managed to get markers to appear, based on customer responses above, but no matter what I try, they are equally spaced along the timeline. This isn’t the kind of thing I expect from Envato and judging by the 1- and 2-month lag in replies, I’m not holding my breath that we’ll get actual help here.

I’m hopeful, because I’d like to use it, but otherwise this is a prime candidate for a refund. Crazy.

My pleasure.

Hi You have two option not very elegant but they can help.

Option one: () Select the “subtitles” text layer. Press the E key two times to reveal layer expressions. You should see now the “Source Text” property. Expand the expression field to see all the expression. Here you should find all your content, also here you need to find the mistake and corrected. It will look something like this:

var tt = ’’; var texts = [‘your text line 1’,’’,’your text line 2’,’’,’your text line 3’,’’,]; for(i=thisComp.layer(‘subtitles’).marker.numKeys;i>=1;i—){ if(time >= thisComp.layer(‘subtitles’).marker.key(i).time){ tt = (i<texts.length)?texts[i-1]:’’; break; } } text.sourceText=tt;

Only the text between apostrophe ‘ your text line 1 ‘ you should modify.

Option two: If you still have all the text format for each line you can overwrite the existing one by renaming the layer with the markers to “dummy” and then just run the script again “+”.

Hope this make sense. If you have any question, just drop it here or send by PM. Thank you Stefan