Hi FSA, so it sounds like the file is not downloading completely. That is usually why the archive damage error occurs. Defense Nicky use winzip and do not use winrar or any other decompressor. But can you verify that the entire file has been downloaded 100 percent? Thank you!

I have just downloaded it again, the problem exists. The file is also unpacked, but I do not know if it is complete. how much date must it be? Thank you

Hi FSA, can you email me a screenshot of what you are getting? Also the zip file is around 5.5gigs. Unpacked it’s around 8.5 gigs

Hi Donna! So are you unable to open the zip file? Or is it the project file? Just to note, I had someone have the same issue but it was due to the fact that the file did not finish downloading. Just to let you know the file is about 5 gigs compressed. And when it’s open the folder is 8.24 gigs. However let me know if it’s the zip file or project. Thanks!

I downloaded completely this file 5 times already and each time on different connections and using winzip and it tells me error: central directory not found. then when I click OK another error pops up saying Cannot Open file, it does not appear to be a valid archive. Try downloading again. There is definitely something wrong with your archive file. You should reupload your file again because it is corrupted and may not have uploaded the entire file to Envatos server.

Hi Donna I’m definitely going to reupload now and contact Envato support. Thanks for your patience. I’ll make sure this gets fixed pronto.

I just contacted support to get this issue fixed. I’m updating the suite this weekend as well with adding some extra mattes.

Okay thanks! I appreciate the fast turnaround. This was for a project that I needed to work on.

No problem! I’m sorry you have to go through that issue. I’m on top of it! I’ll make sure this gets fixed pronto. And like I said, I have updates and more goodies adding into the bundle this weekend, so hope you think it’s worth the wait. Please let me know if there is anything else you need in the meantime, and I will keep you posted as soon as support gets back to me. Also feel free to email me if you need anything. Thank you Donna!

Hi Donna, I’m still waiting to hear back from Envato Support. However, I tried downloading CINEPUNCH from three different network connections, and the download stops about 80 percent thru on my end. So, I think there may be some sort of server issue or bandwidth issue on their end. Just thought I will let you know I’m running into download issues as well.

Thank you for the update.

No problem. I will keep you posted and let you know as soon as they fix it. Thanks again for your patience!

Hi Donna, Just got an update. Turns out there was a technical glitch happening earlier in the day that had already been reported, so the devs were already on the case. Just temporary, and should have a fix soon.

Hi Donna, still waiting on envato support to see if the server issue is fixed. Just wondering if you have tried to download. Thanks

Hello, I have not tried to download again. I did notice that when I did get one to open that I downloaded, I had to unzip on a Mac computer then bring the unzipped files over to my PC. When I followed the instructions in the Install PDF or word files to install on Adobe Premier or Photoshop or After Effects, the Installed files caused my adobe programs to throw a low level exception and close them out or make them unresponsive. I tried this several times and the same results. I don’t know if its because the files were corrupted from download or because they were compiled on a MAC computer and are not formatted to use on a PC as well.