825 comments found.
Hello I have raised a ticket and am awaiting a reply – how do I know when you have replied please? Regards
Hi, Please check your mailbox…
Thank you for your reply. By my mailbox, do you mean my e-mail? If so then there is nothing in there. I have checked my spam. Is there another mailbox I may not be aware of please?
Hi again. we answered all tickets… If you have problem with our ticket system please contact us via help@pixflow.net and I’m waiting for your e-mail.
Best regards
I have sent you an e-mail – I have still not received any help regarding my problems with Pixity Land
check your email please 
I’ve checked my e-mail again it and there is still nothing from you . . . only a ‘do-not-reply’ e-mail. Therefore you must have the correct e-mail address!
You replied to us and we had conversation in our ticket system. As we said, It’s not possible to combine walking and shaking hand poses. Please let us know if you have any problem by ticket system. Thanks
Can we get an adult to do a child pose easily? Ex. Crying
Hi.
Sorry that’s not possible 
Hi applying changes to a scene or character and you want to use that same scene or character for a different purpose is quiet difficult because it already has your first attribute. how do i deal with this?
Hi, Hard to say… I need more information about your project… So, please open a ticket in our help desk and send us some screenshots or screencapture and i will solve your issue.
Regards
Hi, Hard to say… I need more information about your project… So, please open a ticket in our help desk and send us some screenshots or screencapture and i will solve your issue.
Regards
Hi, I want to replace the zombie with a caveman looking mask (or just add it as an option) . Editing the zombie mask AI file does not change the zombie mask in after effects. Am I missing something? Thanks for your help!
Good afternoon. I want to tell thanks for the done Pixity Land work it excellently! 5 stars! I have such question – because I have not a lot of time – whether I can make to you the specification for 1 minute a roller of your template with 2-4 locations – what someone from your specialists would make it. Only animation. We will make music, an offscreen voice. How many it will cost? at least approximately.
Hi, Thanks for your kind words. Please check your mailbox.
Regards
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I’m curious to ask. You have to be able to select one character and then perform various animation operations. When you do walking, the characters other than the selected character will move out. And can a character only do one animation? Can not animation continue?
When you select a character in the Control Panel and then add an animation effect, is it necessary to animate that character?
I want to give an animation to my character.
Hi,
Please open a ticket in our help desk. Screenshots or screen capture really help us to know what exactly you want and how we find best answer for you.
Regards,
Hello again. Is there a pose where the character walks from left to right. I have 2 walking poses but they are both from right to left. I can get the character to walk from left to right by altering the scale to a negative value, eg -50, 50, but then her left hand becomes her right hand etc and all kinds of other issues are encountered if she is then to shake hands with someone. Help greatly appreciated Regards
Hi, please tell me what version of Ae to use, ‘cause i have the 2015 CC version and it’s running too slow.
Ps: any instructions on how to optimize and make it work faster will come as handy.
Regards
Hi, Best version for Pixityland is AE Cs6. Please open a ticket in our help desk and i’ll do my best to solve your problem…
Regards,
Hello I hope you may be able to help me with a number of issues please? In one of you tutorials I think I remember seeing a checkbox to toggle between male and female characters, but I’m failing to find it anywhere. Could you point me in the right direction please. Also, I have the understanding of how to change poses by replacing one pose with another by holding ALT, but what is the best way to animate between 2 poses, for instance a character starts running (so I use the running pose), he stops and starts to think. At this point I can’t just replace the running pose with the thinking pose as the 2 characters will obviously not be in the same position. Is there a way to transition between the running pose and the thinking pose? Thank you in advance for your help
Hi there.
Unfortunately, we don’t have feature for merge the animates. If you want to custom the animates, you should change the keys by yourself. For Checkbox issue please open a ticket in our help desk and we will attach a quick tutorial for you.
Regards,
Hello Could you tell me how I know when a ticket has been answered please?
Hi, We will update our ticket system ASAP for solve this issue… If you didn’t receive any answer, please give me your email and i’ll check your ticket…
Best regards.
There is a Traffic background scene – but there is no Driver character pose. Do you have a recommendation for this?
This is a great project but it is slow even on my very fast system. Also, I think the descriptions of many of the elements needs to be improved.
Hi, Please check your mailbox. Regards
I purchased your product and its really really slow.Takes ages to load a frame. The system that I’m working on is pretty fast. I have submitted a ticket yesterday right after purchasing it and no response yet. Would appreciate fast support.
Hi, please check your mailbox.
Regards
Hi,
To everyone reading this who are thinking of buying Pixity Land….GET IT!
I was totally new to AE before using this package, at first it seemed like a lot of work and yes, it did take time to get to know what was what – especially after being a newbie. But with the help and support I got with Pixity Land which was amazing, everything became very clear and easily understandable.
The package itself is perfectly laid out where each thing had its own place in a specific folder. I learnt a lot through this package and the outcome was AMAZING! My client LOVED IT!! So a huge thanks to the Pixity Land team for developing such an amazing package.

Wow, This gives us so much joy! thank you for your kind words and we’re super happy we could help you both learn AE and satisfy your customer. Hope we help you do more jobs and we get more smiles from you in future, Till then cheers!

Guys i need a external link my browser drops the download link. NEED IT ASAP. Sent a ticket already!
Hi thank you for reaching us, But please contact Envato if you have problem with downloading from videohive, Or maybe switch to an external download manager instead of browsers’s default download manager, it should solve your issue. I’m afraid at this point we can’t provide you with external download link
Takes me ages to load.. Unfortunately, still have hope in this product tho.
You don’t know how much we’re trying our best to make it faster, hopefully this work out
Please contact us through our ticket system so we can help you more
Something is wrong with the first sitting animation. Glasses popup on it then the animation doesnt actually work.
Hi,
Please open a ticket in our help desk. Our support staffs help you regarding this issue. Screenshots really help us to solve your issue faster.
Regards.
Have the speed issues with latest AE been fixed?
Hi,
Please open a ticket in our help desk. Our support staffs help you regarding this issue. Screenshots and your system specifications really help us to solve your issue faster.
Regards,
Hi guys am new in motion graphics i have just bought the pixityland template how do I install it i after effects
Please Check your mailbox
Can I use it unlimited times with a regular license for my own videos? (not a client or something else)
Yes … you can 
Thank you very much guys, it;s amasing work, very cool!
Thanks alot 
very nice
Thanks 