715 comments found.

Hello, Is as possible to work with After CC the new Version. I have the problem, this project is not loading. I have a MacBook Pro, 16 GB RAM, 3,1 GHz Intel Core i7, macOS Sierra.

Hi,
Thanks for your purchase.
The good news is We are working on new update and the new update will be lighter with a great toolkit that make the Pixity land more user friendly. Frankly, the best version for Pixityland is Ae CS6 . The Pixityland is a big project with many comps inside, we tested the product many times in AE CS without any problem. Unfortunately, the AE CC opening file system needs more memory space for open/preview files like this. We have some tips to solve this problem and also we reduce the size of our file for customers who had same problems like you.So Please send us an email to video.pixflow@gmail.com . Our support staff helps you regarding this issue.

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2 quick questions. Whats the minimum requirements to use your kit (not After Effects) and what skill level is required?

I currently have a MacBook Pro 2.66 GHz Intel Core 2 Duo, 8mb Memory, NVIDIA GeForce 9400M 256 MB. AE CS6

Hi there,
Actually, We made this package for new users that need to have a professional animation with not that much experience.and We prepared a bunch of tutorials on our youtube channel that can help you to work with the product and as for the other question actually there is no any specific minimum system requirement but if you have any loading problems, we reduce the size of our file for customers who had same problems.So Please send us an email to video.pixflow@gmail.com . Our support staff helps you regarding this issue.

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Why my sleeve is disappear?

Hi there,
We need more details to know what is going on. Please open a ticket in our ticket system, screenshots really help us to solve your issue faster.

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satalim

satalim Purchased

Please send me a link to the the new 3.6 update. I keep trying to download it on video hive but I only get the old 3.1 update. What I need is the version with shapes instead of .ai files. I wrote a ticket but couldn’t get what I asked

Hi,
Version on Videohive.net is the latest version. I appreciate if you check your mailbox. I replied your ticket :)
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satalim

satalim Purchased

Thank you for your reply but I am 100% sure I don’t have the new version. I have no animation with shapes. All my animations are .ai files. Please send me another link

Hi :)
We answered your ticket. Please be in touch via our ticket system.
Thanks

Hi when i am using the seperate or the whole version of the character creation, sometimes when i am changing the character number it does not refresh on the composition, nor when i change anything on the effect controls, it will be fixed when i restart the after effect without saving the project files, but i am not sure if that would still happened if i had saved it.

Hi, There are 2 things you can do, First please use CS6, delete the things that you don’t want to use on project form project panel, like icon sets, typography and etc, but please DON’T delete anything from characters Two, you can save it with no worries! Cheers :) If you need more help please contact us throught email so we can help you fasters Submit ticket Slack Follow Us space Facebook Icon Twitter Icon Youtube Icon Dribbble Icon

Hi thank you for the reply, the reason that i didn’t send you guys an email is because i couldn’t find the purchase code your email system required, as for the problem that i am having, i actually am using AE CC, and i am already using the separate AE file for the character creation, so what do you mean i would have to delete thanks

Hi again, 1- to find Purchase code , just go to your download page on envato and find the item ( for example Pixityland ) click on download and from the drop down choose license and you can find purchase code from there, 2- By deleting I mean, open the PixifiyLand in you AE, From Project Panel, please select the comps that you don’t want, for example “Icon sets” and delete them , it will lighten up the file and you can see comps of character when you change them

hi i want to buy this amazing project.But i have not best PCfor this so can you suggest me the best PC or guide me with this specification ( i5 / 7th generation ,16 Gb Ram and 4 Gb Graphic card )

Hi, thank you, yest the specification works, but to speed things up we recommend you to use the cs6 version of AE, but your computer is okay

Hi, Does this project have lip sync with the audio?

Hi, sorry no, this feature is not available for Pixity Land, but you can make basic lip sync yourself, please let me know if I can help you more

Hello… Great product. I use it all the time….But I have a little problem. I am writing you from Spain and I have to prepare an animation for Christmas. As you may know, culturally Santa here is not as big as The Three Magic Kings. Would it be possible to add some material having that in mind and how much would that be?

Thanks for you time and prompt response, if possible.

Hi, Thank you for using Pixity Land, There are many cultures and and many ceremonies around the world that we’d love to cover but it is not possible for us unfortunately. About the Three Magic kings I should say that you can try to create them with our Character Builder and maybe other items from icon pack, but we don’t have a plan to specifically create new items for this occasion. But we will add this to our idea box and we might get to it in future updates, thanks for feedback and great suggestion :) if you need more help please open a ticket here and we can help you faster Submit ticket Slack Follow Us space Facebook Icon Twitter Icon Youtube Icon Dribbble Icon

hi there.. i am using your product .. but there are some problems. when i tried to change outfits of chracters.. some outfits missing arms,legs etc.. some times it shows fine but when i render it shows missing things.. please help me to resolve it

Hi, I received your ticket and I will reply to you there, Thanks :)

Hello, we bought the Pixity Land Characters Animation Explainer Toolkit but when we tried to work with it we couldn’t. Every time we tried to open it our MacBook would freeze. So we couldn’t work with it properly. We are using After Effects CC 2017 and our MacBook is a 15 inch Retina MacBook Pro from 2013 using the OSX El Capitan operating system.

Would be great if you could help us to fix this problem because we really like to work with it.

Hi, sorry for that,please open a ticket and I will help you through: Submit ticket Slack Follow Us space Facebook Icon Twitter Icon Youtube Icon Dribbble Icon

Hey,

I would like to know if this template can run with 4G to 8G RAM? Thank you.

Hi, actually you can run it on 4G but we DON’T recommend it becuase you need to open the sotries and remove unwanted file to make it faster, so please use more 8G or more

I watch a lot of work and I liked your work. I sincerely wish good sales. good luck

Thanks a lot.

lucianok

lucianok Purchased

Hi! Need some help. Would like to add a badge to a a character’s cloths. How can I do it ? Thanx!

You can find the specific outfit and open the comp and then put you badge inside that comp, please check this video tutorial for more info https://www.youtube.com/watch?v=iRReCqPk1LU&list=PLHIXUIKtmMRGXeNcLhfoNn2CNlVdDh4QB&index=3

Hello, pre-sales question. DO you have support for Adobe CC now?

Hi, Yes, It works on Adobe CC, but the cs6 is recommended for Pixity Land because CS6 just load it faster at first. if you need more info please let us know throught this ticket Submit ticket Slack Follow Us space Facebook Icon Twitter Icon Youtube Icon Dribbble Icon

Will you be optimizing pixity land so it works fast with CC as well?

Adobe changes some technologies in new cc version and we try to keep up with it, We are working on solutions that fixes this issue, but I can’t tell you the exact time for that fix, Hopefully we can finish it up in near future

carlex86

carlex86 Purchased

Hello, I would like to know if the new version that is lighter was already released and if it works in Adobe CC 2015? Thanks!

hi, It works with CC version, but it is not lighter due to number of items, we working of some new features to make it lighter in future but there’s not specific release time set for that update

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