705 comments found.

Hello, Is as possible to work with After CC the new Version. I have the problem, this project is not loading. I have a MacBook Pro, 16 GB RAM, 3,1 GHz Intel Core i7, macOS Sierra.

Hi,
Thanks for your purchase.
The good news is We are working on new update and the new update will be lighter with a great toolkit that make the Pixity land more user friendly. Frankly, the best version for Pixityland is Ae CS6 . The Pixityland is a big project with many comps inside, we tested the product many times in AE CS without any problem. Unfortunately, the AE CC opening file system needs more memory space for open/preview files like this. We have some tips to solve this problem and also we reduce the size of our file for customers who had same problems like you.So Please send us an email to video.pixflow@gmail.com . Our support staff helps you regarding this issue.

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2 quick questions. Whats the minimum requirements to use your kit (not After Effects) and what skill level is required?

I currently have a MacBook Pro 2.66 GHz Intel Core 2 Duo, 8mb Memory, NVIDIA GeForce 9400M 256 MB. AE CS6

Hi there,
Actually, We made this package for new users that need to have a professional animation with not that much experience.and We prepared a bunch of tutorials on our youtube channel that can help you to work with the product and as for the other question actually there is no any specific minimum system requirement but if you have any loading problems, we reduce the size of our file for customers who had same problems.So Please send us an email to video.pixflow@gmail.com . Our support staff helps you regarding this issue.

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Why my sleeve is disappear?

Hi there,
We need more details to know what is going on. Please open a ticket in our ticket system, screenshots really help us to solve your issue faster.

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satalim

satalim Purchased

Please send me a link to the the new 3.6 update. I keep trying to download it on video hive but I only get the old 3.1 update. What I need is the version with shapes instead of .ai files. I wrote a ticket but couldn’t get what I asked

Hi,
Version on Videohive.net is the latest version. I appreciate if you check your mailbox. I replied your ticket :)
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satalim

satalim Purchased

Thank you for your reply but I am 100% sure I don’t have the new version. I have no animation with shapes. All my animations are .ai files. Please send me another link

Hi :)
We answered your ticket. Please be in touch via our ticket system.
Thanks

Hi when i am using the seperate or the whole version of the character creation, sometimes when i am changing the character number it does not refresh on the composition, nor when i change anything on the effect controls, it will be fixed when i restart the after effect without saving the project files, but i am not sure if that would still happened if i had saved it.

Hi, There are 2 things you can do, First please use CS6, delete the things that you don’t want to use on project form project panel, like icon sets, typography and etc, but please DON’T delete anything from characters Two, you can save it with no worries! Cheers :) If you need more help please contact us throught email so we can help you fasters Submit ticket Slack Follow Us space Facebook Icon Twitter Icon Youtube Icon Dribbble Icon

Hi thank you for the reply, the reason that i didn’t send you guys an email is because i couldn’t find the purchase code your email system required, as for the problem that i am having, i actually am using AE CC, and i am already using the separate AE file for the character creation, so what do you mean i would have to delete thanks

Hi again, 1- to find Purchase code , just go to your download page on envato and find the item ( for example Pixityland ) click on download and from the drop down choose license and you can find purchase code from there, 2- By deleting I mean, open the PixifiyLand in you AE, From Project Panel, please select the comps that you don’t want, for example “Icon sets” and delete them , it will lighten up the file and you can see comps of character when you change them

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