Hello, unless you are going to sell your videos ( which are created with Pixity Land ) there is no need for the extended license, so for YouTube channel the regular license is OK.

Hello , unfortunately no

Hi there, because you want to use it for commercial purposes, please use the extended license.

Hello , there is no need to another purchase , by visiting your account download page you can download the latest version

Hi there, If you check all the videos from our YouTube channel you can see we described all the details and the character’s movements and you can use them to create the story which you want. Also, it isn’t possible to set a talking option for the characters. If you want any specific movement or you have any questions, please let us know to help you.

Hello , actually converting those file surely break their functionality as they are not designed to be used in 2020 you need to use 2018 and 217 version to have the best output

also whats the best way to add additional action to a character. for example.. from sec 0 to 5 he is jumping, i want to start running right after that.

Hi there, Sorry for the late answer, there was an issue and we couldn’t check the video which you’ve sent, please send it again. For jumping action, please check this link.

Hi there,please let me know your system configuration and the memory.

Hello , we recommend using 2017 version but yes it will work with 2018 too

Hi there, we didn’t recommend using illustrator for customization. please check this video for the customization of the characters.

Hello ,

Thank you very much for your compliment

About number of animal characters you can check our our presentation , we’ve included all characters there which comes in the package.

About adding your character or modifying ours please take a look at https://www.youtube.com/watch?v=Go2CR8W1uz0&list=PLHIXUIKtmMRGXeNcLhfoNn2CNlVdDh4QB we’ve described every possible customization and just to let you know using pre-built character is much easier than creating new ones

Thanks a lot…

Not a problem at all , hope everything goes well there.

Would you mind follow the instruction of https://help.pixflow.net/portal/en/kb/articles/after-effect-change-expression-engin to see if any difference happens

Hi! continues with black screen on previous viewing screen.

Please contact us by visiting http://help.pixflow.net and share a video from steps you took to replicate the issue so we can help you there

Thank you for the videos, but we still cannot add a character (even on a placeholder) once a pose has been used. We would like to add a different character on the same scene with a same pose as the first one. Also, why when you try to change the colour of the outfit of the character it reverts back to the old (set) one? How can you then change the character outfit colour?

Ignore the question; the above have been solved.

Hello

Thanks for letting us know

Hello , actually we can not recommend anything here as you are going to create the project , you can see both of project presentation and see which one fit in your requirement ( we’ve presented all of items in our presentation so there will be no more option in downloaded project )

Hello , unfortunately this kind of customization on character templates are not supported as they will have conflict with animation and other body part movement

Hello , sorry for late answer , your system configuration is OK but please know that on new versions of AE you need to wait for project to completely loaded ( it may take about 10 minutes ) and then starting to use project

Hello

Thanks for contacting us ,

Actually the issue is AE new assets management system which load all assets of a project when you import it so you need to wait about 5 to 10 minutes so all assets load up and then you can use our project without any issue

Hello , yes it will but due to changes of assets loading in new AE versions you need to wait about 10 minutes so all the assets of Pixity land project loads when you import it into AE

Hello , thanks for contacting us , we’ve received your ticket in our help center so we will be in touch with you to see what’s going wrong

it happens due to quantity of assets which AE try to load all of them in beginning of project , in older version of AE the loading procedure was partial and this issue would not happen.

how to solve it i tried to open with CS6 and same also it tooks 7.4 out of 7.9 GB and CC 2020 same what to do to open the file and work on it !! i can’t load anything from the project !