I'm extremely disappointed with the lack of responsiveness from the customer service. I've sent multiple messages and have yet to reveive a single reply. This level of services is unacceptable and reflects poorly this 'company'. Prompt communication is essential in addressing customer concerns, and ignoring messages is not the way to retain loyal customers
Author response
Thank you for taking the time to share your feedback with us. We sincerely understand how frustrating this experience must have been, and we want you to know that we’re here to help. Our support team is already reviewing your concerns and will be in touch with you within the next hour to address any questions or issues you may have.
Your satisfaction is incredibly important to us, and we’re committed to making this right for you.Thank you for giving us the opportunity to improve and serve you better.
Warm regards, Support Team
