I contacted Support twice. 1st time was rather quick and useful (a conflict w/ a plugin from other theme, it was deactivated & OK). 2nd time was also rather quick, but an issue was not resolved since "This is defiantly not a theme problem". OK. When I researched the issue (within 2 minutes) & understood the reason, I fixed it within a minute. Yes, it was not related to the theme. So, if you have an issue w/ the theme, np. But sometimes it is difficult to understand - it is theme issue or not. I set 5 stars. But my real mark is 4.75 stars in total.
Author response
Thank you immensely for taking the time to provide such insightful feedback. Your detailed account of your interactions with our support team is incredibly helpful for us to continually improve.
It's fantastic to hear that our team was able to quickly and effectively address the first issue you encountered. I completely understand the frustration that comes with troubleshooting, especially when it involves potential conflicts with plugins from other themes.
Your point about distinguishing between theme-related and external issues is well-taken. It's a common challenge, and we appreciate your patience and initiative in resolving the second issue on your own. Your ability to troubleshoot and find a quick solution is commendable.
If there's ever a specific area where you feel we can enhance our support or any other aspect of the theme, please don't hesitate to share your insights. We are here to ensure that your experience with our theme is nothing short of excellent.
Thank you once again for choosing our theme and for your constructive feedback.
Best regards,
Mohamed Ahshan
