Author response

Sorry to hear you apparently were in need of support.

May we ask how you tried contacting us?
- We did not receive a ticket on our support portal;
- There is no comment on the product page;
- We did not receive a message via our profile page.

If you had contacted us we would've given support and in worse case a refund.

For now, we're sad you've given us a 1 star rating but still hope you've found something that suit you better. Have a great day.