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I am using AE CC 2018. The hand signage doesn’t come out. Please help. the hand draws it with the pen but no drawing of the signage comes out (I am referring to the sign with text “selling point.”
Hi Thank you for purchasing!
Try changing the Comp Resolution to Full https://i1.creativecow.net/u/132677/res_popup.jpg and the lines should appear normally.
But, if they still aren’t visible, open the sign illustration comp and increase the brush size of the stroke effect as needed.
Please let me know if you need further assistance.
Update: Thank you for sending the file, it was really helpful for finding the problem.
The “hands holding sign” layer isn’t in its original position.
Just move to the point in the timeline where it should be visible, right click on the layer, and choose Transform > Center in View.Then you can scale and position it as needed.
If you’d like to see the positions of the layers choose View > Layer Controls from the top menu and zoom out a little.
Please let me know if you have any questions.
Hi, Love the look of the video template. I have downloaded it, am a beginner and am trying to work out how to use it. I have the tutorial video but dont know how to access the software or the editing suite… Do I need to use another editing suite and put the template in that ? please help
Hi, Thank you for asking. This is an Adobe After Effects template. Yes you will need to download the Adobe After Effects software to use it. You can get a free trial here https://creative.adobe.com/products/download/aftereffects by signing up for an account.
If you prefer, I can help you with creating the video and also provide custom illustrations. If you are interested in the this service. Please let me know and I will email you the process and price information. Kind Regards
Thanks for the information, I have downloaded it, but the templates are not working correctly, I would like to find out more about hep with creating the video?
I have emailed you the information
Hello! Great job. You have a wonderful and professional portfolio! I wish you big sales! By the way, I’m looking for cooperation with VideoHive authors. If you want, you can use my music in your videos. Just choose what you like. In turn, I will place a link to you on my page. If you have any questions or suggestions, just let me know . Good luck!
Other than the “Extra Illustrations” folder, is there somewhere I can download more illustrations? For example, I would love to have a desktop computer illustration or something to suggest computer network.
Hi Thank you for purchasing! I can send you an illustration of a computer if you send me a message from my profile page https://videohive.net/user/motioncraver BUT you will have to import it and animate the hand frame by frame yourself. Instead, you may be interested in the Whiteboard Wow template: https://videohive.net/item/whiteboard-wow/7241824 it has the most drawings of all of my Whiteboard templates. Kind Regards
quick question does this template have changing characters, like male or female?
Hello, I sincerely apologize for the delayed response. This project only has male characters. Thank you for purchasing!
Does it mean that I have to have a certain software to make this work? I thought it is plug and play solution? I am not techie nor have time to learn new software. Please help or refund. I only have microsoft office on my computer and adobe reader
Hi, yes you need Adobe After Effects to use this template.
You can request a refund here: https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840
I also offer affordable customization services, for customers. I’d be happy to create the perfect video for your project. You can send me a message via my profile page here: http://videohive.net/user/motioncraver if you are interested.
A very nice logo reveal mate, good job! Best wishes!
Great work!! Love it!
HI there again, I have bought also now the “Kinetic Whiteboard” Template. My Goal would be somehow to use the Social Buttons at the end of the Video also for my “Whiteboard-Write-Template” at the end of the Scene.
Question: Do you have more social buttons than those 3 inside this project availible? How did you make them? I would just need Google+ as an extra button though instead of Instagram.
Any help or advice is appriciated.
Thank you very much.
Hi again, this video will show you how to import a vector image into AE and turn it into the whiteboard style http://vimeo.com/63871750 The social icons were hand drawn but you can just grab the Google+ logo online and import it. For the already made icons in KW just copy the shape layers inside the icon comp and paste them into a new comp in WW. Hope this helps. Best Regards
Hi there again, sorry for bothering. I was just wondering what excactly the differences technically are between the long and short version? Thank you
Hi, it’s no bother. Thanks for asking In the long version each slide stays on the screen for a few more seconds. Cheers
Great Template. Just one problem
My hand.png is not available I tried the choosing Replace > Footage >File but came up with nothing. There is just some weird colour composition in its place.
Could you please help me out?
Thanks in advance
Hi, I’m sorry the hear that you are having trouble with the template. Your account shows no purchase verification. But, if you purchased the project from this site, you can find the hand.png file in the downloaded folder. It will be in a sub folder called Footage. The path is Footage > Other Comps (E..) >Design Elements > Hand Image. That is the location you should choose when you use Replace > Footage > File. I hope this helps. Best Regards
thank you very much for an great template.
I am a beginner in AF and I was wondering if there is a short description for making the 3 Layers for Pic/Video Inserts (Layer 27, 31, 36 in projetc) a little longer?
I have placced an video-slideshow into it and the information inside the video is quite long (10-20 Sec Clips for each).
How can I exceed the layers in order for my vids to show long enough before it moves on?
Thank you very much for your help or advise.
Hello, thank you for purchasing! Unfortunately, this project is not built for an edit like the one you have described. So you would need to increase the duration of the 3 Image vid comps in the composition settings, as well as the duration of the Main Comp and Render Comp of your choice. You will then need to extend the Img Vid Comp layers and move all layers that come after that point back in the timeline. Lastly, you will have to adjust the keyframes on the Camera and Hand layers to re-align them with the layers that you moved. I hope this helps. If you would like to make use of our customization services please send me a message here for a quote http://videohive.net/user/motioncraver (bottom right) Best Regards
Hi there, thank you for getting back to me.
I am going to sent you an message with a description in a couple minutes. I hope it’s doable for you since you know the template best. ;o) Thank you very much for your help.
Talk to you soon
Hello again, I sent you a reply with a quote. We’d be happy to help.:)
Hi. I have a problem for a tamplates. I didn’t a hand.png. What I do now?
I’m not sure if I understand your question, but the hand.png file is located in the footage folder included with the template. You can reconnect it by right clicking on hand.png found in the Other Comps folder in the After Effects File and choosing Replace > Footage >File. I hope this helps. Regards.
Hello! Firstly, I love this template and have really enjoyed creating my own version. I have one issue, on my first render the project came out at a maneagable 715MB, I then noticed a spelling mistake rage when I made the second render the file size is huge at 12GB? Is there something that I need to do to?
I would recommend rendering from one of the Render Comps as a .mp4 file. Here’s a short tutorial showing some good settings to use: https://vimeo.com/24027726 I hope this helps. Please let me know if you have any other questions, and thanks for purchasing! Also you can contact me directly from my profile page http://videohive.net/user/motioncraver (bottom right)
Will this template work with the new CC version of AE?
Yes it should work just fine. But I haven’t tested it in AE CC.
How do I get to the template part you have at the end without the hand? Where you just see the text write on?
Hi Thank you for purchasing. Unfortunately, that is not a part of the template, it is only meant to provide information. But the animated fonts are included and the help video will show you how to use them to create something similar. Also, If you’d like to turn off the hand, you can turn off the visiblility by deselecting the eye icon to the far left of the hand layer in the Main Comp. I hope this helps. Best Regards.
I’d just like to say WOW!!! this has exceeded my expectations, and I am looking forward to buying some more of the related products in the series in due course. This is my first attempt: https://vimeo.com/97064028 and I am extremely happy with the results! This is just with simple editing, nothing fancy.
Thanks very much!
Hi, Thank you so much for your kind words!!! Great job on the edit! Very clean, definitely one of the best customizations I’ve seen for this project. Thanks for sharing! Best Regards.
I have problem importing new images, do not appear in the timeline. can you please give me directions on how to do it? Thank you.
Hi responded to your email
Thank you very much, excellent service
You’re welcome Let me know if you have any other questions
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