I think the author didn't quality check this. Even the default text, that's in the default margins clips. Rip off!!!
Author response
Hello mpdiker,
Thank you for purchasing the project “Clean Lower Thirds” and also by contact. Nice to meet you my friend :)
As you can see in our description. We have 24 HOUR SUPPORT FOR YOU, just send a simple email to: joelstarling@live.com. Our team is ready to help you in the best way and solve all your problems.
Don’t worry my friend. Here it is very limited to give all the detailed support information for you. Please send an email to support: joelstarling@live.com with your problem (please send a print of the screen showing your problem for better identification of problem), then I’ll give you all the information for your best work, I immediately send you a exclusive advanced tutorial and new updated file exclusively for you.
The design contains animation MASKS, for the text to disappear or appear inside the shapes and animation, the sizes were built in a standard way. But you can change the whole project, you need to go into advanced mode, and this I can show you this advanced configuration (for advanced users). The project does not contain any defect or problem, it passes constantly by the team of QUALITY ENVATO.
Not hesitate to let me know if there is anything else I can do for you.
I’ll do my best to help you ! :)
I’m always available !
King Regards.
Exactly what I was looking for and the customer service and response time is amazing. If you ever create a credit version I will buy it. Yolando
There are several great producs on Envato but not all authors respond quickly. Within 24hrs Joel responded to my question, was able to help me tweak my project and even included a tutorial. That is AMAZING customer service. 5 stars for sure!!!!
great and very quickly support, exellent designer!!!
Ecellent standard work and Great Support from Justin!!! Don't hesitate from purchasing this or this authors work
This looks great and has been complimented when used on my video. Thanks.
Joel has some great designs and his QUICK response to provide support and the quality of the support are equally impressive.
Thanks Joel!!!
Very helpfull man. I am doing that thing [lower third] first time. I was despairing, because I din't know how to do it. BUT! I sended question to Joel. I was very surprised, because he reply very quickly for my question. Inside email was detailed procedure how to do what I was asking for. Additionally he made a video tutorial especially for my question. He's fantastic. After my project I will look for other works of Joel. I think I will buy more stuff. Now I feel safe, because it's superior support!
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