8 comments found.
How do I handle this situation? I bought 3 different files from three different authors. I downloaded the WinRar tool and I believe it was able to unzip it and export the files to my computer but now I have a BIGGER issue. Adobe After Effects will not open the files. It states the file is not compatible. As of today, I am just doing the trial run on After effects until I know which software version I need to subscribe to. All three files have different after effects compatible versions (CC2014, CC2015, CC, CS5.5, and CS6). I have a Windows computer and I really need help. Which version will open all three files? I truly love the file templates that I purchased because they go perfectly with my brand, I just need a way to view them and customize them all….(Worse case scenario, if I have to only go with one after effects version, how can I receive a credit for the ones that I purchased already so that I can repurchase a file design that I can use with the version after effect I download?)
Below are the details of my purchase and as you can see all three have different after effects versions:
My profile account name is: Shantia419Coleman
Date of Purchase: 8/19/2018
Items Purchased: Intro Gold Logo by Taiga2 ( After Effect Compatible Version- CC2014)
Item Purchased: Lower Thirds Pack by Creative9fx ( After Effects Version- CS5.5)
Item Purchased: Shapes Intro & Outro by ayoubzaimi ( After Effects Version- CC 2015, CC 2014, CC, CS6)
Thank You so much for your assistance with this matter!
Hi, Thank you for purchasing my file and please install CS6 version it supports all lower version projects, thankyou
Yaaaay!! Thank you for replying! I will download that version in the morning! 
awesome!
Can I use the template with windows movie maker?
Nice project!
Thank You GreenGlass
Excellent Work! 
Thank You DEV-Themes
Great work!
Thank You template_gallery
Nice one=)
Thank You SayFaraday
Good job !!!
Thank you DiamondC