Hi there, you mean you couldn’t install it or you couldn’t download it? Also for using the Infinity package you need the Motion Factory plugin not the classic one.

Sorry, I mean Motion Factory, I’ve installed but it didn’t show up in AE

Please let me know the version of the AE or the PR which you’ve used and the language of it Also, please let me know the method which you’ve used for installing Motion Factory.

Hello , thanks for contacting us

Would you mind share some screenshot or screen recording from the issue so we can help you here

Hello , please contact us by visiting http://help.pixflow.net and share some screenshot or screen recording from the issue so we can help you there

Hello, thanks for contacting us , we’ve just tested and created a temp account which we’ve shared with you in our help center so please be in touch with us there.

Hello , thanks for contacting us , actually MP4 files are just for preview purpose for MOGRT files so if you are going to achieve any layout it will come from MOGRT files

You are calming that you are offering 100 transitions and you have only 45 .mograt (useful) transitions! Single scenes, I need to fix, layers are wrongly positioned. All in all I am not happy with the offer. Can I have a refund please?

Hi there, Sorry to hear that. Please contact us on https://help.pixflow.net/ and send the screen recording of the issue to check it and help you.

Hello , thanks for contacting us , please share some video recording from steps you took to replicate issue 2 and some screenshot from issue 1 so we can help you here

Hi there, Thanks for your compliment. Our developer team is working on it and they plan for adding that option for our next updates.

Hi there, This package is compatible with AE and PR.

Hi there,there are 2 ways for it. 1- You can duplicate the item which you want! they are loop so they are going to work perfectly. 2- You can put the item into the new comp ( move all attributes into the new comp) then use time remapping and add keyframes for in and out of the animation that happens and then use loopOut() Expression. it will work during the timeline you have.

Please use the “Installation Method 2 – Using Anastasiy Extension Manager” for installing it.

Worked, Thanks

We’re glad to hear about that , hope everything goes well there.

Hi there, Unfortunately, we don’t have this plan for now. Also, you can check the transitions from the presentation and our catalog.

Hello , yes you can , you need to have an extended license of our pack for each product you are going to put on videohive

Hi there, Please update Motion Factory to the latest version. For updating, please read this article and follow the instruction.

Ive already done this and all of the steps on this page as well: https://help.pixflow.net/portal/en/kb/articles/motion-factory-troubleshooting

Thanks for letting us know , please contact us by visiting http://help.pixflow.net so we can check for further solutions

Hello , thanks for contacting us , please check https://help.pixflow.net/portal/en/kb/articles/motion-factory-troubleshooting and then submit a ticket if that article did not help you to resolve the issue

когда я купил данный пак он весил 30гб сейчас я заново скачал пак и он весит всего 8гб что поменяли? или удалили многий контент?

Hello , actually in our updates we’ve included bug fixes , psd files , sound effects and so on , about project size actually there was no 30G version , initial version was about 3GB but in next updates project size got about 6GB as we’ve included additional files

Hi there, Please read this article and follow the instruction.

hello , thanks for your suggestion , surely we will consider it for our future updates

Hello

It was a minor bug fixes updates , major updates will be bring to users attention by email notification

Please take a look at https://help.pixflow.net/portal/en/kb/articles/motion-factory-troubleshooting

Please contact envato team by visiting https://videohive.net/refund_requests/new