Good job !
looks very cool!
Very cool work and nice design! I wish you all the best for your sales!
looks really great! nice!
How can you change main background to white, rather than dark?
loving the sounds, nice!
Great template, but there appears to be a problem. When I go to preview in full quality or render, an error message is displayed “The layer exceeds the maximum size” and then “After Effects error: Invalid image buffer size (1×34654). ( 37 :: 102)”
Do you have any ideas what might be causing this please? I hope it’s not my computer as it’s a brand new MacBook Pro.
Thanks for your help.
Thank you for purchasing this project!
Does it appear in preview only? Can you render the MAIN composition without it?
Also please tell me what version of AE are you using and model of your MacBook
Hi, thanks for coming back to me so quickly.
It all seems to work fine until I change the preview quality to ‘Full’ as opposed to ‘Quarter’ which the template defaults to. That then produces the error messages above.
It’s also a problem when I attempt to render the video. Add to ‘Render Queue’ simply doesn’t work and also displays the messages above. Add to ‘Media Encoder’ starts to export the file and then crashes?
I’m using a MacBook Pro (2017), 16GB Ram, 3.1GHz i7 processor, Radoen Pro 560 4096 MB graphics card.
Any advise would be appreciated.
Oh, and it’s CC2018
I’ve submitted a refund request, I’ve found a couple more of your templates that would look great for my project, I’m happy to buy another one but I’d appreciate a refund on this purchase first please.
I’ll happily send you the project so you can see the errors for yourself if needs be, I need to move on this pretty quickly as I’ve committed to turning it round for a client.
Thank you for all your help and keep up the good work with the templates.
I will fix this project today, but I’m afraid the update will be available on videohive only on Monday.
Thanks very much, if you send your email address to email@example.com I will happily send you screen shots if that would help?
Thanks again, Ed
I hope you’re well?
I have just downloaded the project files again and unfortunately they are still corrupted. I have therefore asked Envato Market to process my refund request.
I am sure this is an isolated problem, your templates appear to be of very good quality and I wouldn’t hesitate in purchasing your other products in the future.
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