1 comment found.
Hey just purchased your item, it looked very promising in the preview, but now once downloaded it looks horrible: no transparency and colors all over the place. How do i use this file? Or is it only suitable for professional grade software? In that case i would like a refund.
This video is rendered with “Straight” matte for transparency which is known for accurate color information. I guess the application you are using is not supporting “Straight” matte which can result horrible visuals. In that case, I can send you a video with “Premultiplied” matte which will be supported by most of the applications. Contact me through my profile page and I will send the file. Or if you prefer refund, I understand and you may initiate a refund request.
Fast reply, great! If would like to try the other version you mentioned.
Just sent a file through email. Thanks for the patience!
Yes, works great, much better. I’ll rate it immediately.
