228 comments found.
Dear Taerar Can you tell me what issue about the Could not convert Unicode Characters (23::46) I have taken decades cannot solve this out !! Please help melanie
Hello Melanie, I’ve replyied to your email, check it out! 
Dear sir,
I have purchase your product, but i have done a lot of times
To do this, simply place an empty ae_force_english.txt file in your My Documents folder
<—what do you means by My Document folder, i have put this file to everywhere, but still no effect
Great thanks.
Please help
Melanie
Hey
I would like to ask you a pre-sale question…is it possible to type Greek Text in your template?
Thank you very much!!
Have a nice day! Best Regards, Dreamguard
Hi Dreamguard,
Of course, you can type in every language, I’ve just tested it for you
Only After Effects has to be running in English version (programme tabs and windows in english)
Have a nice day too Dreamguard!
Fredy
Hi
Can I use Arabic Language? Note That My installation for after effect was both English and Arabic .
Hello there!
You can type arabic but After Effects has to be running in English, in item description you have tips how to change language
Hi sorry if i seem really stupid asking this but just wondering if i buy this Explainer Video Toolkit and i change the order or add somethings new will i need to redo the voice over ? or is there a way i can change the voice over?
thanks for your help in this matter
Hi there Chiptek,
And thank you for purchasing!
Unfotunatelly there is no option for automatic voiceover in such quality. Human actors are still irreplacable, however you can hire the same voice actor to just re-record passage you need to change, this way it could be slightly cheaper. (normal price for 45 sec, of voiceover is around 75USD)
Here is actor’s ID # 1E7LDC4
Have a nice day!
Fredy
Thanks also i cant find were to get the name of the audio file for the john stroy is so i can buy it can you help please
Audio file is placed at footage folder (it has weird name 10374DDC47B2C05636E5_original_Part 001)
Hello, I’m panning on purchasing this but just to make sure, I have Adobe After Effecs CC, is this compatible with this?
Hi there Jonathan,
Of course it is 

Hi, do you have any sample video on how to customize the project file? I am curious if I can DIY my infographics
Thanks
Hi there Atteam
Sure, you can check out how is template working here:
https://www.youtube.com/playlist?list=PLU9kseFH_-G9uwv1lhDBHsIdpjAqIGspa
These short tutorials are showing everything you need to customize whole template
Have a nice day!
Thanks for the quick reply 
Hello, can i use this template in portrait mode?
Hi there Raul,
Sorry but I don’t know what is portrait mode
Could you describe it more or explain ?
Thank you!
Aviso do After Effects: a propriedade ou método denominado ‘Slider’ na Classe ‘Effect’ está ausente ou não existe. Ele pode ter sido renomeado, movido, excluído, ou o nome pode ter sido digitado erradamente. Expressões de propriedade de referência foram desabilitadas. Como eu arrumo isso? Att. HK.
Hi there kellerfeck,
and thank you for purchasing,
As I’ve mentioned in item description this kind of template can run only on English version of after effects, so to fix this, simply switch your after effects to english version for a while.
If you’re mac user here is quick tutorial how to do it https://www.youtube.com/watch?v=osshLLrXEq4
If you’re win user, It should be enough to just place an empty ae_force_english.txt file in your My Documents folder
Thank you for understanding, and have a nice day!
Fredy
Hey! thanks.. for the fast support. I change the language is working now
Hi, how to you rendering faster? My mac is going slow hehe?
Hello David,
If you mean final rendering, Then there are few tips.
1. Press Caps lock while rendering (it will turn off preview of image which are rendered )
2. check out your video resolution, 1920×1080 or higher usually takes a long time to render even on more powerfull machines, no matter what you are rendering, so you can try lower your resolution (by “resize” option in render queue) to 1280×720p if is full HD not necessary.
3. Go to Edit > preferences > Memory and multiprocessing and enable “render multiple frames simoultaneously, also check out if you have enough ram left for after effects.
Just for comparsion- rendering one minute video with few complicated scenes with many characters on mediocre computer usually takes around 30-45 min. on faster can be just 10-15 min.
Have a nice day!
Fredy
Congratz on 1000 sales! Will there be an update with children soon? (small John?)
Kind regards,
Erik
Thank you Erik!
We have started work on few new templates to push this comunity further… and I’m sure you will be surprised 
Hello, love your work!
Honestly, I am new to AE, so I am quite stumbled to modify your template right now. Please help me, here’s my questions:
1. I am currently trying to animate walking. I am trying to replace the body to be seen from “side perspective” instead of front. However, I don’t know how to move the joint of shoulder in puppet your effect to follow the new location of the shoulder.
2. The computer work template has 10 seconds typing animation, while the template could goes to 60 seconds. How to make the character to keep typing for the whole 60 seconds? I don’t know how to copy the keyframe.
Thanks!
Hi there, and thank you for purchasing!
If you are begginer with AE, ensure you have checked all 11 short tutorials which shows you everything you need for customizing the template. (they are included or you can watch them on YT here https://www.youtube.com/user/Taryia17/videos )
1. body can’t rotate, this is After Effects so 3D objects are very unusual and with limited functions, characters are made in 2D or 2.5D technique. If you rotate head a little bit, it will make a sense of rotation.
2. to increase duration of typing, select both controlers for right and left wrist, press U (this will show keyframes, then copy and pase keyframes till you get duration you need. (copy and paste just keyframes which are from 2-10 second)
I hope this helped you 
Have a nice day!
Hi, thanks for the help!
If you don’t mind, I would like to ask you another question. So, I want to render one animation of character in transparence. I have toggled the transparency grid. The current settings I am using to render is Lossless with Alpha, Straight (Unmatted), Full resolution, and best settings. However, the final result of the rendering was not smooth. The edges are jagged. When I import the result to Keynote, there are white jagged edges.
Do I have to use smooth or feather effect (like in photoshop, but I don’t know how to do that in AE) or are there other tricks?
Thanks a lot, sorry for troubles 
Hi there, no biggie 
In the rendering output setting set up following parameters.
Video format : Quicktime (PNG)
Channels and set : RGB + alpha channel
this is i think the best possible solution how to keep quality
You can also render it out in Quicktime (H264) with black background and then import to scene and set blending mode to Add. (anyway first method is more flexible)
Awesome!!! 
Hello:
Do I need any special software to create video using this toolkit? I saw someones comment about Adobe After effects?
Hi there, yap you need to have adobe after effects cs5 version at least (english)
Hello,
I am very interested in purchasing your product but I only have Aftereffects cs3 due to I only run a 32bit windows 7 system.
can you provide the files for cs3 or will the current files work in cs3?
Im sorry, I have adobe After Effects cs4
Hi there, unfortunatelly CS4 or any lower version is not supported because template can’t be converted to thise versions.
Anyway having 64 bit system, and at least CS5,5 is very beneficious for any kind of work with After Effects, and motion graphics at all. 
Totally understand
So with me using cs4, I can’t use this right?
It’s a pitty, but nope.
Thank you for understanding! 
Hi
How can i remove the shaky effect…I have read your explanation in the comments…but i cannot find the shaky effect to turn it off…how do i find it please.
Hi there, and thank you for purchasing!
its easy, just turn off visibility of top layer (“shaky effect adjustment layer”) in Main composition.
Have a nice day!
Can you create the video if we pay for a special project? I do not have time to create my own?
Hi Taher, I think we’ve emailed few days ago
I can send you contact to email on buddy who is making customization of this template for us.