919 comments found.
Hello.
What’s in the Jan. 2025 update?
Hi there, this update adds new tutorial links and fixes activation issues.
Thanks. I love the application. Will your team continue to support the app? Or, is the end fastly approaching?
please use this link: https://intg.gg/photomotion-tutorials
Ok thanks. Might be a good time to review your old links… as many of them point to that URL 
Is there no tutorials that are more timely with the current version of After Effects and your software? The one I’m referencing for the face dates back to 2019 and is very out of place with the current
This is the latest one for this version of the face animation in Photomotion: https://www.youtube.com/watch?v=Fz0rYAMkmeU
Hello
where does the music for the preview video come from. Its Awesome! 
I’m so sorry for the extremely late response! I just came across your message now. The music used in the promo video is Dark Energy by AirFamily. You can find it on Audiojungle or Envato Elements.
Thanks for your patience, and I really appreciate your interest!
Is there a tutorial on using the included AI depth map generator?
Sure.
Double click on the “Photomotion – PS Actions.atn” – this will install our Photoshop actions (including AI Depth Map).
If you haven’t use them yet, you need to install Neural Filters first. In Photoshop, go to Filter -> Neural Filters -> Install Depth Blur
Then open the picture in Photoshop, go to Window -> Actions -> Photomotion -> [PM] Auto Depth. This will generate the depth map using AI.
I tried, but it gives me some strange results that don’t seem to be a correct depth map! –– Do you know this plugin > https://aescripts.com/quick-depth/. Could they work together ?
The depth you get from Photoshop should be the same AE is using, but if it isn’t, can you send us a screenshot to help@integnity.com so we can have a look?
And for the third party depth map makers – it should work if used as a custom depth map in Photomotion
Hi there, I looked up your website https://help.integnity.com/ I saw there are only 7 video tutorials, that’s all there is? Or that I will see after purchase
Each projection has one “main” video tutorial that explains how to use it + one detailed guide with videos (in Documentation)
We also have videos here: https://www.youtube.com/integnity and here: https://www.youtube.com/@photomotion-official
Hi, are there going to be more updates in the future?
Yes, we have some big updates coming up.
Add a photo as the background on the Horizon and then add the same photo on Layer 1. Try to zoom in on the main dashboard, the feet don’t fit. it’s floating in the air and slipping. How can I solve this? Do I need to check the pin point? where and how to find the pin point.
Can you send us your project file to help@integnity.com – we can have a look what’s going on.
Thank you for your answer, I just know how to fix it. I know that the depth is different between the background and Layer 1. Because of that difference, it is understandable that the person in Layer1 appears to be floating in the air. However, in the demo video, it doesn’t seem like that. looks like perfect. Tutor in demo said match a pin point? (i’m not sure) is designated so that the feet or shoes are aligned with the background floor, but I would like to know how to do that.
Exactly. All you need to do is either move your layer down a bit until it touches the floor plane, or change the angle of the floor plane until it intersects with the layer. This will “pin point” those two layers together and you won’t see the layer floating in space.
can i use it for multiple projects for my customers?
Yes, there is no limit on number of projects or animations you create with Photomotion.
Great product. It is intuitive to use and INTEGNITY’s customer service is very responsive and helpful.
Hi. I would like to purchase this product but I read in the comments that the duration is up to 1 minute. In my case, I want to repeat a 10 seconds animation in a loop. The total duration of the file is 20 minutes. Even so it seems that based on the comments the animation will not be repeated more than 1 minute. Could you please confirm? Thanks in advance.
You can extend the default 1 minute all the way to 20 minutes if needed.
From the performance point of view it might be easier to render out a 10 second loop and then bring the final video file back to Premiere/After Effects and duplicate as many times as you need for your 20 minute timeline.
This works because Photomotion is doing full loops, meaning your 10 second animation will be 5 seconds IN animation and 5 seconds OUT animation – so the camera ends up exactly where it begun.
If you have any specific questions about this workflow, drop us a message on help@integnity.com
Thank you for your prompt answer! Just 2 more questions: 1) exporting and re-importing will not decrease the final result (the quality) of the video: 2) does Photomotion has a function to loop (20 times) or I have to use the AE traditional option (INTERPRET FOOTAGE - MAIN - LOOP)?
Best regards.
1. Nope – just make sure to use less-destructive codecs with higher bitrate when exporting 2. It will loop the animation automatically – so let’s say your comp length is 30 seconds and your animation is 5 seconds: It will automatically make 3 full loops for you (5 sec animation + 5 sec back to default camera position times 3 for 3 loops)
Thank you for the clarfication and details!
Hello everyone!
We are back and running (after the issue with license activations and email server) – apologies again to everyone who was waiting too long for our replies over the last few days. Activations should be working as expected, but if you experience any issues please let us know on help@integnity.com
We will make it up to you guys 
Cannot get Photomotion 12 to work on PC…
Hi there, it should work on PC (tested today on the latest AE with latest Photomotion) – do you see any errors on your side?
I don’t get the “Add face” button screen once I double click on “Open Set up Face composition” – i get a screen with explanations about “dragging faces” and “hair, sunglasses, ...” .. How do I get started? checked the tutorial, but did not look like this..
Check out this Portrait tutorial: https://youtu.be/Fz0rYAMkmeU?t=336
It appears that your last response to anyone here was two months ago and that you have not been responding to support emails either. As a result, I am considering contacting Envato to investigate whether your business is still active and if there is a real person behind it. It is not acceptable to sell a product for $90 and not provide adequate support.
Hi k1realtor, rest assured we are still active, but we don’t have any email from your email. We were migrating our email systems last week so it is possible it just got lost in the thread. Can you send it over again (to help@integnity.com) or get on our website and use the chat bubble in the lower right corner?
Tom
I just emailed you in case you didn’t get the emai, I need a beginner’s tutorial that demonstrates how to install and start using the software but all the tutorials I’ve found are at an advanced level. Can you recommend a tutorial for beginners?
Got it, we will reply there 
I was going to buy this – but I can see a few recent comments of no response from customer service and it not working? And doesn’t appear to have been updated for a year? Should I be concerned?
Not at all
technical fault (on our side) while migrating email providers caused our customer support emails to be undelivered. But it should be all up and running again – if there is anything we can help, just send us a message to help@integnity.com or use the chat bubble in lower right corner on our website
Hi, Thank You for your time and help. I’ve purchased Photomotion but I have been unable to activate my license / purchase code. At the activation window, after I enter my code, the window hangs at a constantly spinning arrow. I’ve sent emails, chats, messages on instagram, etc., but I get no reply. Hoping to be able to activate my product; joshpurple@gmail.com Thank You!
Hi Josh, apologies for overlook on our side – we were migrating our systems recently so all notifications were undelivered for a certain period of time (as you can see on other threads here). Do you still experience this issue?
Hi, Thank You for your reply, I sincerely appreciate it
! Correct, I am still experiencing this issue. Unable to activate my license. Glad to send you my user info and purchase code. I currently have a browser window open where the ‘activate now’ box has the spinning arrow.
Thanks Josh, already working on a solution as we speak
should be pushed to production site within an hour or so.
Thanks again
! I just heard from;
“Customer Support <help@integnity.com>;
Hey Josh,
Team confirmed this should be now working – give it a try.”
I did try again, but it did not work. Same issue. I appreciate your time and help! Glad to send you my purchase code, user info, any info needed. Maybe it’s possible to get my product, Photomotion, activated on your side?
Thank You again, and all the best!
(pardon, I did not mean to create the giant text, that must have been some kind of unseen formatting in the text. Thank You!)
Hey Josh, try now (reopen your browser to clear any caching issues) and if it still doesn’t work for you, send us your purchase code to help@integnity.com
Thank you! I’m using Chrome, I cleared my cache (all options for it / check boxes), restarted Chrome, went to: https://help.integnity.com , followed the instructions, put in my Purchase Code, and I hit the same issue. It hangs on the spinning arrow, unable to, ‘Activate Now.” I will send my purchase code to help@integnity.com now. Thank You again! All the best, -josh
Just confirming here in comments – we were able to fix this with Josh, so it should be all good to go now.
YES
! Fixed and working! My HUGE THANKS to Tom (all) for his time and help! It’s working great
! The issue was, due to the server issue / outage, my ” profile was not correctly added to our system.” Thanks again, Happy Friday and all the best!
I can’t log into your site, I haven’t received the email to activate my account!!! I wrote but you didn’t reply
I’ve been waiting for the confirmation email for a day!!!! your support is bad!
the site doesn’t work, the chat doesn’t respond, I have an email invitation…
It’s been over 6 days and I can’t get your assistance I’ve never had anything like this happen to me! Non-existent support
It’s been over 7 days and I can’t get your assistance I’ve never had anything like this happen to me! Non-existent support
Hi zompaezampa, apologies for overlook on our side – we were migrating our email systems recently so all notifications from Videohive were undelivered (as you can see on other threads here). Do you still experience the issue with login?
Yes. until a few minutes ago, I don’t get your messages. I just need the tutorials/instructions.
Got your emails now – we’ll be in touch once the activation issue on our website is resolved. Again, apologies for the delay!
i send you an email regarding missing component and you didn’t replied,
I sent you an email regarding a missing component in the Photomotion ® – 3D Photo Animator, but I have not received a reply from you yet. It has been three days since I contacted you, and I would appreciate a prompt response. As a paying customer, I expect a complete and functional product, and I am disappointed that you have not provided the missing component or responded to my inquiry. Please let me know how you plan to rectify this issue.
Can I animate also in the style you see many times on Insta? For example I just want to animate a flowing waterfall or some smoke etc. without the rest of the photo moving.
Absolutely, you do that with Photomotion Mirage (included in this bundle)
Awesome THANKS 
My photomotion could not open
AE error: could not convert Unicode characters 23::46 in Mac
Can you send us a screenshot of your AE interface showing the version and language to help@integnity.com please?
Hello,Is it possible to use horizon or parallax with Mirage?I find mirage to be awesome, but would love to add parallax at the same time..
Hi there, absolutely! Mirage has a simple parallax built in (you can insert layers and move camera in 3D space).
But if you need all the bells and whistles of the full Photomotion Parallax toolkit, the easiest way is to render out Mirage animation first and bringing that animation into Photomotion Parallax (insert into Add Photo composition).
If you have any issues with it, just let us know.
Hello, I am trying potrait and I want to blend it with mirage, for example a portrait of a person but there is fire, want to be able tocombine both of them, is that possible somehow?
Yes, I’d first do the Mirage animation, then bring the rendered video into Portrait (there are two freeze frames you need to disable if you want to use video in Add Photo composition as opposed to a static picture). Get in touch if you need help setting it up.