239 comments found.
Hello, I’ve been using this product with Premiere for about 6 months. Question: Occasionally with lower 3rd or title templates I’m really restricted on where I can put my text, especially if I have 2 or 3 lines of text. Does the After Effects version give me more control over Text placement/spacing and just overall control?
Hello!
Yes, in After Effects you have more control as you have direct access to layers and keys. Could you contact me via the profile contact form and give me an example of what kind of animations you are talking about? That way I can better understand your question!
Thank you!
I bought the effects for premier pro. But for logo reveals, Social Media and other elements I get an 651: Error Unknown Error Exception.please help
Hello!
I think that the error occurs due to the fact that the updated files (some categories such as Typography, Social Media, Titles, Lower Thirds, Big Titles, Kinetic Titles, Call-Outs, Infographics, Devices and Logo Reveals) have been updated and improved for Premiere Pro 2021, which means that you need Premiere Pro 2021/2022 for these files.
We are sorry that files for version 2021/2022 do not work in versions below (but they added a lot of new controllers and functions, for example, changing placeholders directly through the Essential Graphics panel)
If you do not want to update to the latest version 2021/2022 (with new functions) we can send you the files of the old version.
Let me know what you think!
i’m sorry, it’s totally my fault. I tried to run it by 2020. and I have to say , this program is amazing. I hated the package so much that I bought it before. but this program is really thank you for making such a beautiful program. IF YOU ARE DOING SOCIAL MEDIA AND EDITING, YOU SHOULD HAVE THIS PACKAGE!!!! Fantastic!
Thank you so much! 
i did send u mail a week ago, can u finally help me about not working license key? who knows now how many days extra i have to wait once again now.
Hey! I replied to you on December 21, but it seems that the letter did not reach you.
Now I will send you a new letter!
Thank you!
answered yesterday.
since 1 month i cannot use the license key!! fix it or refund dont suggest me to write on mail since it also doesn’t helps! it ends with questions again and again from u! i dont need questions i need suggestions!
We are sorry that this happened. You did not reply to the last message, and we thought that the problem was solved. We have sent you a new email!
the last message was again another request! i dont need any request! u said u cannot open the video! why is this my problem just download some codecs and play the video!
replied back to your another request now.
problem is solved! thank you very much!
Hi, my license no longer works and I don’t know why
Hello! Please, contact me through my profile page: https://videohive.net/user/motioncan
Thank you!
Hello. Mail sent
youtube supert hanks overlay will be added?
Hello! Thanks for the advice! We’ll think about it!
It’s Christmas soon!
Are you planning to add more elements like snow, Santa, fireworks, presents, etc.. – all that Christmassy stuff
Hey! Unfortunately, most likely we will not have time to make such an update.
But thanks for the good advice, we will definitely think about it!
It’s nice that you say that we can use this product without renewing the license after a year. But the Envato Regular License still says this, and they have every right to put a strike on it if customers don’t oblige. Please consider selling Motiion Bros products under the Tools license like Cinepunch, so that unlimited use is clear. I think you’d get more sales this way. Thanks!
Thanks for the advice! We will definitely think about it!
I will use it for YouTube editing. Do I have to pay again after 1 year of purchase?
No, it’s not necessary.
If I purchase this product, do I have to pay again after the license period is one year?
Hello! You can renew your license after one year. But this is optional. You can use the pack unlimited.
Thank you!
I want to purchase a product that includes a version of After Effects. Can I request a refund for the purchase of the Pr version?
Hello! Please, contact me through my profile page: https://videohive.net/user/motioncan
Thank you!
Hello, does this works with the crack/pirated version of Adobe premeir pro which does not have the creative cloud sign in? let me know please I will purchase
Hello! Please, contact me through my profile page: https://videohive.net/user/motioncan
Thank you!
Hello, I plan to buy this product. But I have 1 question. I will use it at office and after work at home also. May I use it in 2 pc They will not run at the same time, it will be like this; Day time at work PC nights at Home Pc
Thanks alot
Hello!
Yes, of course you can use Toko on two computers!
Let me know if you have any questions! Thank you!
I cannot get this to install using Adobe cloud. Is there another way to install without using Adobe cloud?
Never mind. I was able to install
Superb! 
Hi motioncan, how many devices can i use with this pack. I have 3 Devices
Hello! I answered your email!
Please help, I don’t know where to find the purchase code. I did not get an email
Hello!
You can download the code from the Download page: https://videohive.net/downloads
Let me know if you have any questions! Thank you!
I am very frustrated. It takes 1 hour to render a 20 seconds motion graphics made with 1 BG and 1 Kinetic typo. I am using a high end PC and have been using other plugins smoothly. What’s the solution..
Hello! I answered your email!
Greetings – Where do I find the official purchase code for the pack? Nothing was recognized in the pdf receipts and no email was sent.
Please disregard.
My purchase code is nowhere in my purchase, neither online, or in any email sent to me as per the tutorial. Please send my purchase code so I may install. Thank you.
disregard—it finally allowed me to download the pdf with a purchase code (it wouldn’t show prior).
Excellent! Let me know if you have any problems with the installation!
Hello, I wanna know what happens if I format my PC. Can I install it again using my purchase code? I already have it installed in my PC right now but it need to be formatted.
Hello! Yes, you can install the pack again with your license code!
