462 comments found.
Hello. I have an extended license for the RTFX pack. I made a video logo for my game using our LLC name using RTFX. But since it was made using templates from the RTFX typography effect section, that means this particular logo that I made can only used for this game and if I wanted to use it again for another game I would need to buy another license? Is that correct?
Hi! Contact us via the feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
hello i have a question i have the product now for 2 years, it worked all wel until today. I get 2 types of error messages when i try to load the effect in after effects. the first one is: “Can’t find gallery composition” and the second is that the effect is seen as a big square and it and it saids “RECOVERED”. How can i resolve this?
Hi! Contact us via the feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
ok thanks
I am thinking of buying this. But was wondering if it comes with pre rendered animations I can compile for rpg maker mv? Since I need individual frames.
Hi! The pack consists MOV clips, but we can also provide you PNG sequences.
I loved this package!! Is there a way we can be featured in the examples? Here is what we made: https://youtu.be/AUBf6E2pgj8
Hi! We usually create this kind of a video with the examples every year https://www.youtube.com/watch?v=qMKWQaWytKA So your work will be added to the next one. Thank you.
One of the most useful packages. Cool!
Hi. I already purchased your license. I am planning to use your license because I want to advertise on YouTube and TikTok this time.
Do I need to buy another license? If I have to buy, regular?
YouTube and TikTok and outdoor advertising
Contact us via the feedback form, please https://videohive.net/user/rtfx We will provide you necessary information as soon as we can
ok
hello I have problems with the activation I bought the package and I need to use it thanks help
Hi! Please record a screen video with the issue. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can.
help I bought the package but it does not allow me to activate it
Hi! Please record a screen video with the issue. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can.
Hello, I’ve seen your video trailer and I love it so so much!! I’m about to purchase one of these awesome package, but I’m not sure which is the best fit for me. I was hoping for a premiere pro side since AE is very taxing to work with. Does the PR version have the customizable(warp/change vfx looks) options as well or it’s only for the AE package? Looking forward to your reply!
Hi! The AE version is the most powerful because we designed RTFX Generator for After Effects. It’s possible to easily adjust colors, glow, blur settings in PR-version, but the Warp tool isn’t available in Premiere Pro. Also even if you purshase PR-version, you still need After Effects in order to open some transition, logo templates and tools.
Alrighty, guess I’ll go with the AE package for the better results. Thank you so much for the fast reply! 
Hello again, I have one last question. So I bought the AE version and I’ve tried installing the extension on premiere as well but when I’ve dragged in the FX to the timeline, it seems to not work(it just happens to be a png file). I assume this is because it’s only made for AE correct?
Hi! Correct. You can only use the AE-version in Premiere Pro via Adobe Dynamic link (without the RTFX extension)
Ahh I see, so just to make sure, if I buy the premiere pro version, will it work for drag and drop now? Was planning on limiting dynamic link as much as possible regarding the huge memory usage, good to have both versions just in case.
“if I buy the premiere pro version, will it work for drag and drop now?” Yes, it will
Thank you so much!
Hey there, same problem like chumair786, the pack is not showing in the Window RTFX. Only the Thumbnail is showing up… I use CC 2022 V 22.1.1…
Hi! Please record a screen video with the issue. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can.
Check your Mail 
RTFX zxp File is not showing in Pack
Hi! Please record a screen video with the issue. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can.
check your mail
Thanks problem solved
hello. I mistakenly purchased the company’s extended license as a regular license. I want to refund my regular license and purchase an extended license with my company account. Can I withdraw?
Hi! You don’t need to make a refund. Just contact Envato support and ask upgrade your license from Regular to Extended. Here is the link: https://help.market.envato.com/hc/en-us/requests/new
Example: https://i.imgur.com/1cFsDgU.jpg
Sadly I bought the regular license with my personal account. The company wants to buy the extended license with my work account Is there any solution?
Contact us via the feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
I really love this project)
thanks
Hi! Do you have a problem with installation? Please clarify your question.
how do i solve this error? can you help
picture – https://www.hizliresim.com/ernue5h
Hello there, today out of the blue it stops working, I am getting a script error to check my internet connection, can you please help I am in the midle of a project and can’t continue 
https://bit.ly/35xH0Vp
Hi! Contact us via a contact form on this page, please: videohive.net/user/rtfx
We will help you as soon as we can.
My extension just stopped working. Have re-downloaded and reinstalled but still pack doesnt show the contents. Please provide solution
Hi! Contact us via a contact form on this page, please: videohive.net/user/rtfx
We will help you as soon as we can.
If I buy a regular license, can I use it only once?
Hi! Contact us via a contact form on this page, please: videohive.net/user/rtfx
We will help you as soon as we can.
I found that there was an update a few days ago. Do I need to reinstall this one?
Hi! Yes, you need to redownload the package from https://videohive.net/downloads
