462 comments found.
In my updated package i miss the ZXP installer file. Is this correct?
Please follow all the steps of installation tutorials in the “3.Tutorials” folder.
I have, I wanted to install the ZXP file with the ZXP Installer, but the file that I need to drag into the installer is not there….
Please record a screen video with the installation process. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can
Can u update your plugin and fix? its not real on ae2020 or pr2020 every time when i start ae plugin wants me install element 2d… EVERY TIME.
Or how can i UNINSTALL packs? cuz when i push REMOVE pack and restart ae then RTFX all same shows pack installed
Hi! Could you please record a screen video with the issue. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can
ok read email
Update 11 June 2021: - a fix for corrupted Fire elements in AE v18.2.1If you faced the issue, you need to redownload the package on this page https://videohive.net/downloads
Need help. The old version fire files arent working. I attempted to add the new download but it says “Check internet connection” when there is no internet issues with my MacBook. Need to finish a project ASAP
Hi! Have you updated your After Effects recently? Please contact us via a feedback form on this page https://videohive.net/user/rtfx We will help you as soon as we can
Hi ! When using the fire effect, the file name changes to “Recovered”. And the phrase “Can’t find gallery composition” pops up. Other effects can be used well. This is the only effect of fire.
Help me please
Hi! Sorry for the inconvenience. This problem relates to the latest After Effects 18.2.1. We will fix the issue tomorrow. If you need to do urgent work right now, you can downgrade to stable AE 18.2.0.
Hi! We have fixed the issue. You need to redownload the package on this page https://videohive.net/downloads
oh!!!! thank you I solved the problem 
THANK YOU!!
Hello I bought recently, I tried to install it however he mentions that the extension is not compatible with the application, I use After Effects 2021 (Ver 18.2) maybe I am doing something wrong in the installation, Help!
Hi! The RTFX extension supports all new versions of After Effects. Record a screen video with the installation process, please. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form from this page https://videohive.net/user/rtfx We will help you as soon as we can
Is it commercial after purchase
Hi! It depends on the type of licenses. Contact us via a feedback form https://videohive.net/user/rtfx We will provide you detailed information
Hi, how can I deactivate my user from my license?
Hi! It is an automatic process. If you have any problems with the product, please contact us via a feedback form https://videohive.net/user/rtfx We will help you as soon as we can
Thanks
Hi! May I ask if I can use the contents of this pack for non-commercial, academic use in a machine learning dataset? Thanks!
Hi! Contact us via a feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
How are you good day? I bought this product but I see in the purchases I made and it did not come out I had activated and everything but I changed computers,y ya instale pero no me sale la licencia el momento que doy descargar key and I already installed but I don’t get the license the moment I download the key and I can’t activate the product, please help me with the code
PLACEEEEEEEE KEYYYY
Hi! The Envato inspection system says you have not purchased this product. Pay attention that we sell our products only on Videohive.net. If you purchased RTFX Generator on another marketplace, I totally recommend getting a refund. It is an illegal store.
How are you having a good day? I did not buy in any illegal lake that seems strange to me that I have a purchase of a video of fire that I made and I bought that package right here I did not buy anything illegal for my machine before I made both purchases now only one per I wrote that asking for help
You can even set me to buy a membership in evanto element for a year 180 dollars
The Envato inspection system says you’ve never purchased any of our products from this account. If this is a mistake, you need to:
- relogin using an account which you used in order to pay for the product. Then contact us again via a feedback form ( https://videohive.net/user/rtfx );
- if you can’t do it, you need to contact Envato support to solve the issue ( https://help.market.envato.com/hc/en-us/requests/new ).
I’m curious if these packs support export to lottie files format? Example (https://lottiefiles.com/plugins/after-effects)
Hi! No. It seems this a specific product for After Effects.
I’ve never bought a pack here before. How does it work? How does the license work? Am I only allowed to use it in 1 project and what does each license mean?
Hi! Contact us via a feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
helloo,
can this product be used by all Adobe After Effects products, I use CC2018. Please reply. thank you
Hi! Yes, you can use the product with CC2018
I am getting an error every time I try to open the window: “Check your internet connection”.
Hi! Contact us via a feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
Hello, btw great product, I have two questions first I pretend use this product for a video game so how can I have access to the PNG sequences? other question the Extension was working perfectly fine but now it stoped working, the tab opens but is empty.
Hi! Contact us via a feedback form, please https://videohive.net/user/rtfx We will help you as soon as we can
Hello! I was wondering if all the animations have PNG sequences? I need a sprite sheet to place them into my video game. This pack is beyond perfect for my game so I really hope this is an option.
Hi! Yes, there are PNG-sequences in this edition of RTFX Generator. In order to get access to package, contact us via the contact form https://videohive.net/user/rtfx after purchasing
Okay great, thank you. I will be back terminator style.
Uh oh! I thought this pack had Multi-user license. Is that an option? I cannot make and sell a game without it :c .Extended is not enough I do not think will be continuing the game in sequels that are different games..
Hi! Contact us the contact form https://videohive.net/user/rtfx We will help you as soon as we can
When I try and Load the Pack I get a “Script Alert, Please Check Your Internet Connection”
Hi! Record a screen video with the installation process, please. You can do it via Geforce Experience, Camtasia or even your phone. Then upload it to one of cloud services(Google Drive, Dropbox etc) and send us a link with a feedback form from this page https://videohive.net/user/rtfx We will help you as soon as we can
Hi. First, let me say I have enjoyed using your elements.
I just bought a new computer to handle 4k editing and as I was trying to add the elements to After Effects, it states the purchase code can no longer be used. Can you please share information on how I can add this to the new CPU or is there someway to refresh the purchase code?
Thanks!
Hi! Contact us via a contact form on this page, please videohive.net/user/rtfx We will help you as soon as we can.
