878 comments found.
something wrong in [Camera Transition],In the AE2020 version, it does not work
Hi,
We don’t have Camera transitions in the Big Pack. 
Had to reinstall now when i enter my purchase code, it says unknown error, then invalid code, and im confident im doing it correctly is it case sensitive?
Ok so i updated and it works now thank you
The code for “Big Pack of Elements” is not used. I bought this before and used it, but it’s not working now. The error “Invalid code of priority” appears in the after effect. HELP. my e-mail “djswpsk8820@naver.com”
Hi, you need to download and install the latest version from videohive.
thank you. I solved it.
it always take me v long/ failed for me to open this extension when I am working with larger files.. any way to make this situation better?
Hi, Please make sure that you are using the latest update of the Big Pack. We made a lot of improvements there. If you will continue having any difficulties, please send us an email with your OS and AE versions at support@motion.land
Super Pissed Off! I have the most up to date version, running the most up to date version of AE. Not only is “add to project” inserting the wrong one, now none of the conclusion sliders are working, and it has borked AE bad enough that I can’t add an element to a pre comp. FIX YOUR PROGRAM!!!! It is saying I have wrong expressions and I do not know enough code to fix it. Details are available, but I am NOT happy!
Hi, I have already replied to your email. Please, send us info about which version of the Big Pack you are using and what is your After Effects version.
please help me, I dont have purchse code
So this means I can create an intro and outro for my videos but only use it in 5 videos?!
Great job with this pack! I love it! I really really recommend it. Only one question, if I’m the only person that will use it and I’ll upload this to my YouTube Channel, it’s okay if I just bought the normal version? Not the extended. Cheers!
Hi, thank you for the recommendation. We appreciate that a lot.
Current license system allows to use the regular license in up to 5 videos.
Extended license allows to create unlimited number of videos.
Didn’t mean to sound rude, it’s that for me in my current country $59 usd is a lot and I bought it thinking I could use it as many times as I could. But $200 is really a lot for me
Please, send us an email with your license code at support@motion.land Maybe we can figure out something.
I entered the correct email, but error 21 times continuously
Hi,
You have used a different email for activation.
If you need a small reminder, you can reach us via profile form.
I sent you an e-mail because it didn’t work out.
I’ve sent you an answer.
I want to buy your product but your last “After Effects Version” is 2019! when you support 2020?
another question how many system I can install this script?
Hi, We do support AE 2020. Envato haven’t added it to the available software list. You can install Big Pack on two computers.
Hi, I just downloaded and installed the update and it was stuck once I put my purchase code. I press OK and nothing, it does not give an error or anything, it just does not advance, if I change any number of the purchase code it gives error, but when I put the correct one it simply does not advance. I have 10 64m windos and I am using AF CC 2019
Hi,
Could you please send us a screen recording at support@motion.land ?
Also, make sure that your anti-virus or firewall software doesn’t block our extension.
Neither did it work on my AE 2020
Hi everyone! We have updated Big Pack to version 2.1. Activation issue has been fixed and we have added 50 Templates.
Please, make sure that you are using the latest version.
Hello:) What’s The Difference Between The Regular And Extended License? and If I purchase Regular License Can I use templates for multiple projects?
Hi,
You can use a regular license in up to 3 projects.
If you want to have unlimited use, please get an extended license.
envato servers are offline or your computer doesn’t have an access to the internet. Please,check your internet connention or firewall settings.
why
Hi,
We have fixed an activation issue and added 50 Templates. Please download and install the latest update from the videohive.To do that, just go to https://videohive.net/downloads and download Big Pack of Elements again.Then install it over the old version. If you will continue to experience any difficulties, let me know.
Sorry, it’s still not resolved
Please, send us a screenshot of the error you have at support@motion.land
Good job
Every time I add an element from the AEViewer into my project, my timeline stops playing. I have to exit After Effects and reopen in order for it to work again. Any ideas why this might be happening? I’m running Adobe 2020 and the latest update you offer. Thanks.
Hi Daniel, I’m sorry to hear that. We have never heared of such issue before. Could you please send video recording with that issue at support@motion.land?
Thanks!
Since the last update i’m required to enter the license number each and every time i open the plugin quite annoying is there a way to fix it?
Hi, Please send us an email at support@motion.land with your OS version and After Effects version.
When you will support last Adobe Suite 2020 version?
We do, already.
How? I installed it and my After Effects 2020 does not see any extension.
Then you need to download and install the latest update from the videohive.To do that, just go to https://videohive.net/downloads and download Big Pack of Elements again. Then install it over the old version.
thank you. I will try asap.
is asking me for my purchase code but it won’t , it said invalid code of purchase
Please download and install the latest update from the videohive.To do that, just go to https://videohive.net/downloads and download Big Pack of Elements again.Then install it over the old version.
Hi I updated to the latest version but I can not change the collors in the controler. What could be wrong? Thx
fixed. sorry
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