878 comments found.
when i enter purchase code, it pop up a window say unable connect to server. please, check your internet connection, how to fix it. thank you
Hi, Please download the latest update from videohive and install it over the old version. 
Hi Alex. I’m using a Mac, latest versions of Catalina and AE. Where is the Big Pack stored, and how can I tell if the latest version correctly installed? I can see the update status for AE viewer, but not for Big Pack. Thanks.
Hi, If you have 50 Templates under Big Pack folder, then you are using the latest update.
I get invalid purchase code message, cant use the plugin, help
Hi, Please download the latest update from videohive and install it over the old version. 
Hi there, I tried almost more than 30 minutes, but in my AE 2020 the AEviewer isn’t popping up or working! Can you help me about it?
Hi, Have you tried downloading the latest version of Big Pack from videohive?
Yes, I did it.
Ok, please contact us via profile form using the account where you have purchased Big Pack.
I can send details in mail, can you check it please or tell me which mail i can contact?
Hi. What are the new update changes?
We have updated Big Pack to version 2.0!
In this version, we have added 50 Templates fixed issues with activation.
There is a wierd problem after the last update. I am asked to put a serial number every time I start AE 2020.
Hi, Please download the new update from videohive one more time.
unfortunately it is still the same….
Please, send us your purchase code, After Effects version and your OS via contant form.
Hi ! There is some problem (in latest version) when paste lisence key, after close window and open…asking key again. Any solution ? Thank you
Hi,
Please download the latest update from videohive and install it over the old version. 
What the correct way in updating this pack when you release them
Hi, just download the new version and install it over there old one.
Dose this works on AE CC 2020 ?
Yes, it is.
I have version 1.5 is it work for 2020 ?
You need to download the latest update from videohive and install it over the old versio.
Ty champion, Thank you for help..
No problem. 
Okay , i’ve made the recent update , (i uninstall and install the new version) and now each time i open after effects , it asked me the purchase code , (its okay i put it ) but it’s annoying . edit , i’m not the only one thx god , waiting for the fix thanks for the quick fix !
Hi, Thank you for your patience. We’ve already uploaded an update and waiting for moderation.
Hi, all works fine, but for the FONT section of NEXA FONT. it keep prompt me you can only use projects that came from “Motion Land”
Hi, Please download the latest update from videohive.
ok. I also purchased the Font manager from AE script. Is that any different from the one that came with this?
Full version of Font Manager works with any animated typeface and you can create your own animated typefaces.
HI! I installed the new update, but now everytime AE starts it asks me again to enter purhcase code. Before update, just entering the first time and it was done. Now it asks for it every time! Please help. Thank you.
Hi, Sorry about. We’ve uploaded a fix for Windows already and waiting for moderation to approve it. If you need it right now, I can send it to you.
Ohh I see. Great! It´s ok, I can wait.Thank you!
Hi everyone!
We have updated Big Pack to version 2.0!
In this version, we have added 50 Templates fixed issues with activation.
After this update I have to enter the purchase code every time I start AE, any ideas?
Hi, That’s shouldn’t happen. Please, make sure that After Effects has an access to file system (check your firewall or sotware policy). If you will continue having the same issue, please send us an email at support@motion.land
Fixed that. 
Pre-sale questions. 1. In the list of supported software, I don’t see AE CC 2019 (PC). I suspect it’s supported but asking just in case. 2. Is AEviewer with Font Preview really included? If it’s official licensed version then this deal seems better than buying from AEScripts the AEViewer alone which makes me suspicious, you know
I believe it’s the same team that’s behind AEScripts… Do I get the same stuff as if buying from AEscripts + your cool templates? Same support? I’m mostly interested in AEViewer since it looks like a great tool to organize my stuff and speed up the process. Help me to understand. Thanks.
Hi
1. Big Pack is compatible with all AE starting from CC2015. We will update the image on the product page.
2. Font Manager is included but it works only with Nexa Bold from Big Pack.
If you would like to use Font Manager with any other animated typeface, you will need to get it on aescripts.com
Same goes to AEviewer, full version is available on aescripts.com 
Got it. Thank you. May I ask, with the Coronavirus and all the crap, are you planning any discounts, sales? While this pack seems awesome, I’ve been mostly looking towards AEViewer as a tool to organize my other projects and files. Financially tight times, so I’m on the edge…
Send us an email at support@motion.land. We will figure out something. 
Hi there. Every time I open AE it asks for my purchase code which it accepts fine but does it every time, surely there is something wrong. It only started after I did the last BPE update.
Hi, This issue can be caused by After Effects unable to save settings: 1. After Effects emergency closed 2. After Effects doesn’t have access to read/write settings.
Please email us your OS version at support@motion.land and we will help you with that.
Hi. I read that the latest version Added support of new JavaScript expressions engine. But when i want to use the text presets with javascript, it has expression error. Using with legacy is fine, but i want to use with javascript because i working on heavy scripting project for rigging, and when i use leagcy is very slow. So why not working with javascript?
Hi, It seems like Adobe updated the JavaScript framework again and it broke expressions. We will work on the fix asap. In the meantime please email us at support@motion.land
No matter what I do, the text preset is dead.
I’ve reinstalled it. I looked page 20 of the pdf manual that was hard to understand. I changed the project setting. Of course, I also chose layers to apply the effects in advance(Text Layer)
What else is wrong with me???????? That’s a lot of stress.
Hi, Nothing is wrong with you or the project.
Try to download the latest version of Big Pack from the Downloads page and install it. And it that wouldn’t help try switching to the Legacy ExtendScript expression engine.Here is the instruction on how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
I’ve already tried….....
Please, send us an email at support@motion.land with the details what you’ve tried and couple screenshots with expressions errors.
HI, text presents, 2d and 3d presets dont work in AE2020 (expression error) I have reinstalled the Big Pack again from Videohive, and it is doesn’t work anyway. Please help
text animations dont work when applied in AE2020. same project opened in AE2019 works. please help
Hi, Please open Downloads page here on videohive and download and install Big Pack again. Then restart After Effects. It you will have any issues with that, please email us at support@motion.land