133 comments found.
Hello i have question how in can removed the black on transitions V2, V3 and V4 and otherr have a black I would like to fo trasnparent with alpha but wheen i enable the trasnparetnt is not workig still show black, i dont know how i can do this please help
Hola compre el proyecto pero no lo puedo abrir ni editar , me indica un aviso lo siguiente “Este proyecto contiene errores de expresión: error 1 de 2”
lamentablemente no puedo usar así que solicito la devolución del dinero por comprar este producto ya que tule que realizar otra compra de otro proyecto que si fuera útil
Hello,
I’m sorry, we are giving a refund only if the project hasn’t been downloaded or if we are unable to provide support. But I would be happy to further look and try to solve any issues you might have. Please drop us an email through our Videohive profile. Thank you.
Best Regards, Ada
Does this work with AE2022? I bought the packet, but after conversion everything (previews, renderings) stays black.
Hello,
Thank you for your purchase.
There are some bugs in the latest version of After Effects that might cause this issue. Could you please try to open the project in After Effects 17.7 (or any of the previous versions). I’ve tested it and it’s working fine. Thank you.
Best Regards, Ada
I got it running on 18.0 right now, seems to work fine as far as I can see! Creative cloud didn’t really give me a standard option to downgrade to versions before 18.0. Thanks for the quick response! Feel free to contact me to test a new version an mac if you ever decide to adapt and release a new package.
Thank you very much! I’m glad to hear it’s sorted out.
Possible to get the 3d files as well?
Buenas tardes, en general veo que es un excelente trabajo que hicieron con el paquete, quiero comentarle que tengo la licencia del suit de adobe por lo que tengo el programa AE actualizado, tengo instalado el optical flares desde antes de adquirir el paquete, pero a la hora de abrirlo me indica que tenía que actualizar el archivo a after 15 y que no cambiara nada y después cuando ya quiero ver el espacio de trabajo no me previsualiza nada, llego a tener una pantalla negra donde debo ver el preview para poder hacer las modificaciones, ya probé en diversas computadoras desde Mac 2018, windows tanto laptops como de escritorio con características elevadas y también Mac y MacBook con el M1 y en ninguna he podido visualizar el archivo, podrías ser tan amable de poderme brindar apoyo? Mil mil gracias.
Hello,
Thank you for your purchase. I have found there are some bugs in the latest version of After Effects that might cause this problem. Could you please try to open the project in After Effects 17.7 (or any of the previous versions). There should be no issues.
Best Regards, Ada
Buenos días, muchas gracias por la ayuda, estoy descargando la versión 18 que me aparece en creative cloud que es la última antigua que me aparece, probare y cualquier cosa les vuelvo a escribir, muy amables.
Probé en la versión 18 que salió en el 2021 y nada, sigue igual
I’m sorry, I didn’t check on 18, but it’s definitely working well on 17.7 or earlier versions. Is there any way you could possibly try it in a previous version of AE? Thank you.
Hi. I am getting an error when trying to open my purchased files in After Effects CC about all of the files being unsupported. How should I proceed? Thanks!
I emailed 2 weeks ago and have yet to receive a reply…
Hello,
I’m sorry, we didn’t receive a reply from you. Most probably the email landed in the spam folder.
Just sent another email to your email account (office@ironykdesign.com) just now regarding this unresolved issue. Thank you!
Could you please try to download the project again, as it is updated now to work on the latest version of After Effects. Thank you!
Hello, I get a AE warning : A Rendering plug-in was not found. The defaultrendering plug-in will be subsitited. “Ray-traced 3D”Can you help me with that?
I will try again to have an info on my problem. I have the latest version of AE CC. all the mov files say unsupported format when opening lens flare rendered file.
Hi,
Kindly please check your spam folder as well, as I sent you a link for download two days ago. Please confirm if you received it. Thank you.
Best Regards, Ada
I have the latest version of AE CC. all the mov files say unsupported format when opening lens flare rendered file.
Hello,
Thank you for your purchase. Kindly please check, as I sent you an email. Thank you.
Hi, you didn’t send me any answer. My mailbox is empty I have just an info that you will send me the e-mail alike I have it here
thanks!
You are welcome!
Hi, I am getting some errors while opening the file. Moreover, after effects stops responding when I try to render. The file seems too heavy for laptop. Although I have high speed MSI. Can you please solve this asap.
Hello,
Thank you for your purchase. Kindly please write us an email through our VideoHive profile and we’ll get back to you asap. Thank you.
I have the latest version of AE CC. all the mov files say unsupported format when opening.
Hello,
I sent you an email. Thank you.
I have a similar problem to mvav from a year ago _ on the news headline ticker – the whole of headline 1 isnt displayed it get overwritten by headline 2 then it repeats like this please advise Thanks
Hello,
I apologize for the late reply. Kindly please write us an email through our VideoHive profile. Thank you.
“Hi there! When I place the anchor footage in for some reason it reverses the audio and video, and makes the audio 10x louder too. I thought it may be the format (.mov) so I changed to MP4 with AAC and it didn’t seem to help at all. Am I missing something here? Thanks!”
What ist the solution? 
Hi,
Thanks again for your purchase! I just sent you an email 
Hi, am intrestsed in buying this but want to make sure i can replace the 5 with my own color logo and retain the color of the original logo but with the shiny look; http://prntscr.com/jvkycd
Hello,
Thank you for your interest in our project. Yes, it is possible. You can see an example of what can be achieved Here Regarding the colors, everything can be changed, including the color of background, lens flares, etc.
Thank you for the quick response. I am putting together a 5 minute presentation for this coming money for a news channel bid; if i purchase this, could you assist me with inserting our vector logo if i send it to you in illustrator….please
Sure, I could help, but unfortunately I’m not able to do any custom work earlier than Wednesday, next week. Thank you in advance for understanding.
I understand, am going to purchase it but i hope i wont have problems customizing our logo because we already pressed for time; presentation is this Monday. i may give you a shout if we do encounter any challenges. Beautiful work by the way, very professional
Thank you very much for your purchase and for your kind words! Greatly appreciated! Sure, please don’t hesitate to contact me and I will do my best to help.
Hi, ive purchased the template but already running into the logo problem; is it possible for you just to send a download link for the sample you send me just now with our logo so we see how you’ve placed it? thanks in advance
Please write me an email through our VideoHive profile, and I will send you the link for download. Thanks.
p.s. Also, please let me know what version of the project you are using.
thank you
hi, i’ve sent through the email as requested. Thanks for your help
I didn’t receive it yet. Could you please try again at office@ironykdesign.com Thank you
Hi, ive sent it to the email as requested from my email which is nnbako@
thank you
Still didn’t receive it. Could you please give me your full email, so I can try to write to you? It could be a server delay.
my full email is nnbako@fatco.co.za
Ok, thanks. I will try right away.
Email sent.
I’ve received your email that says “Hopefully it will work :)” but not the link to the file
Just replied to your email. I didn’t sent you the link, because I will need to know the version of the project you are using.
Hi, yes that is fine thank you very much
Excellent service, definitely value for money. Thank you!
Thank you so much for your great feedback! Much appreciated!
i have a quick question, while using this at work. I replaced the news stories in the ticker but when it runs it starts crawling by and at 15.24 seconds it jumps back to the first headline. It barely get past the first 2 headlines before starting at the beginning again. This is in the comp “Ticker Line (News Upper Band)” Is there a setting I need to alter to make it go through all the headlines?
Hi,
I apologize for the late reply. I just checked again the composition and it’s working fine on my end. It’s going through all the headlines. Could you please kindly write me an email through my VideoHive profile with more details? This happened after you have changed the news stories, or didn’t work at all from the beginning? Would it be possible to send me your settings and stories , so I can make a test? Thank you very much.
Best Regards, Ada
Hi there! I love the package. Just one question though.
When I edit the weather (for example, changing the cloud size), it changes all of the clouds instead of just one. Then this change transfers to other templates such as the 3-day, almanac, daily planner, etc. How do I get it to only change the one specific image? (either the rain, clouds, etc)
Hello James,
Thank you very much for your kind words! I’m glad to hear you like it! If you change the cloud size in its composition ( in “Clouds”) it will be changed in all compositions. You could either change the size of each cloud in Forecast compositions, or you can duplicate the “Clouds” composition multiple times, make different changes in these new compositions, then use the duplicates in Forecast compositions. Hope it does make sense
If I can be of any further assistance, please do not hesitate to contact me anytime.
Best Regards, Ada
Hi! Why is my logo only showing as chrome instead of its red color?
I tried what you said in a comment above, but I can’t find everything you said to click
Hello James,
Could you please kindly drop me an email through my VideoHive profile? I would be glad to further assist you on this. It would be easier, as I could also send you some screenshots. Thank you.
Best Regards
Okay. I wrote you an email. Thank you)
Thank you
I just answered to your e-mail.
Is there a version that supports rtl language
Hi! Awesome Package – really worth the money! Everything is working so far except the ticker lines. I did not hide the “Crawl speed controller” from “Ticker Line News” composition. Do you have any other idea what could be my problem? Thanks!
Hi,
Thank you for your purchase and for your kind words! Much appreciated!
I’m sorry, I’m not sure I understand the problem. Could you please kindly write me an email through my VideoHive profile with more details? A screenshot would also help to understand the issue. Thanks.
Best Regards, Ada
Hi! In my news package, I have multiple interviews, but is it possible for me to have multiple of the same lower third?
Hi James,
Sure you can, by duplicating the lower 3rd main composition. If I can be of further assistance on doing this, don’t hesitate to contact me.
Best Regards, Ada
I downloaded this package yesterday and absolutely love it! Although it’s a more complex package to work with, it’s customization is flawless. Great work!
Hi James,
Thank you so much for your purchase and for your kind words and feedback! Much appreciated!
Have a great week! Ada
Am I able to change what the voiceover says?
Hi James,
To change what the voiceover says, you would need a voiceover or a Text-to-Speech software. You can check the voice-overs services on Envato Studio here: https://studio.envato.com/explore/voice-overs
Best Regards, Ada