8 comments found.
hi, I just purchased this template, looks like the phone doesn’t appear fully in the scenes. I won’t be able to use this template. Please advice. Thank you
Hello !
If you do not have the “Element 3D” plug-in, then you need to open the “Dynamic App Presentation Mockup (pre-render)”.
If you have a plug-in, but the phone is not displayed, please see the support tab for this template, the principle is the same (https://videohive.net/item/mockup-device-kit-ii/23554860/support)
Kind Regards !
I don’t have Element 3D or plugin, the link you sent is: page not found. The phone is cropped in the assets itself, not in the composition canvas as it should be ideally.
In the link, the last parenthesis is superfluous. But since you are using the non-plugin version, you don’t need it. Please take a screenshot of your problem and send it to us by mail ( baburkavideo@gmail.com )
I just bought this and i cant use it because i dont have Element 3d. I NEED assistance ASAP!
Hello !
The template has two versions. With plugin and without plugin. In your case, you need to open the “Dynamic App Presentation Mockup (pre-render)”
Ok I think that was it. Thanks a million!
You are wellcome !
How do i change the blue color?
Please watch the video tutorial. Section “controller”. If you have any questions, please write to us by mail, not in the comments.
I bought this and in the not prerendered version I cannot get see the phone at all.Unfortunately the prerendered versions do me no good. I have version 2.2 of element 3D and am using AE 2019.
Hello !
Thank you for purchasing our template. Send us your email address and we will do a small video tutorial for you.
Sorry for posting here. I just emailed you. I could not find your email earlier.
Everything is fine.
What an incredible iPhone app project and an even better company. After the phone was not loading in my comp, I sent a message to Baburka-video. They responded within 10 minutes and within 30 minutes had a how to video emailed to me with exactly what I needed to do to correct the problem. Absolutely the best company I’ve interacted with on Videohive. Not only a great product, but outstanding customer service.
Thank you for your comment, very nice to hear. We will be grateful if you rate our template in your downloads – https://videohive.net/downloads
what if we want to remove scenes?
Of course you can do it. Only then move the rest of the scenes and also reduce the length of the main composition.
