879 comments found.
Hi, how can I enable the license on my second computer?
Hi, Just enter the license code.
thank you
Can’t control title animation. In and out marker doesn’t work
Hey there, I love this pack so much. I am currently running Ae 2019 on MacOS Catalina. When I enter the purchase code, it says thanks for purchasing and tries to run the script but gets an error. I assume that it is because it has not been updated for the 2019 version. Do you have a timeframe of when it may be updated or a workaround to this issue? Thanks for your help!
Hi, MacOS Catalina hasn’t been officially released, so it’s not supported by Adobe officially and there might be some bugs. Please, send us screenshots and description of the issue at support@motion.land Thanks!
I am getting an error when I drag a 2d or 3d action to any object, where can I email you a screenshot. Also, can you explain the licenses? with the regular license you can only export 5 videos and that’s it?!
Hi, Please check that you have switched to the Legacy ExtendScript expression engine. Here is the instruction on how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
Regarding the license, please contact Envato support on this matter.Hello. I’m having a problem with opening this. I’m getting an error message: “Unable to execute script at line 1098. XMP Exception: OpenFile returned false”
Hi, Please, email us your After Effects version and OS.
Hello, since few days, your extension doesn’t work… I’ve a error message: Unable to execute script at line 417. Invalid Image data
Mac OS High Sierra Version 10.13.6
Thank You
Hi, Please try to reinstall Big Pack.
hai … may i know why i can extrude font .. only shape working with extrude,,,
Hi,
There is a dedicated slider inside the font to extrude it. 
thanks for reply ,... its possible to uninstall the big pack? i want do reinstall but want to fresh reinstall..
” Unable to execute script at line 1045. After Effects error: illegal XML character ”” in string
Please, shoot us a message via profile form.
When copying an element, it is not possible to change the color of the element in the duplicate layer, how to solve the problem?
Hi, you need to open “Effects” panel of selected element, select all effects and copy them. Then add the same element from Big Pack and paste all effects there.
When will the new update be released? Do I have to pay for it or is it free?
All updated are free. We plan to release it during the October.
thanks a lot
No problem 
When I tag a favorite item it doesn’t fit into my favorites, where’s the problem?
Hi, Sorry for the confusion. We will fix that in the next update. Until then, please use “Collections” feature.
Hi,
When I use titles 077 from the big pack minimalist titles, I am wanting to use lower case text but the bottom of my letters get cut off. How do I adjust to make this not happen? Any adjustments I make stretch the text as a whole, and still cuts off anything below the baseline.
Thanks.
Ash
Hi, You need to show hidden layers, select “Shape Layer 5” and adjust “Stroke Width” to a higher value.
Hi, Please check that you have switched to the Legacy ExtendScript expression engine. Here is the instruction on how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
Hi, I’m having trouble using text Presset, what should I do?
Hi, Please check that you have switched to the Legacy ExtendScript expression engine. Here is the instruction on how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
Hello, “Unable to execute script at line 583. undefined is not an object” how to fix?
Hi, please try to close other scripts or extensions and restart After Effects.
unfortunately it does not help, remove the plugin, it does not appear. It is necessary to re-install – and again an error.
Hi, Please send us an email at support@motion.land
When you start the plugin big pack error appears. All other plugins are disabled.
Hi, why in CC2019 I can’t save elements to Favorites? When I push star-button, it doesn’t have effect.
———
Привет, почему не получается добавить элемент в избранное? В CC2019 при нажатии на звёздочку ничего не происходит, лист с избранными остаётся пустым. Спасибо!
Hi, Please send us the file name and file path at support@motion.land Thanks!
Hi do you know if this pack will be updated to Javascript? having it as the extended old scripting means it cannot be used with some new plugins that use Javascript
Hi, We will update it next month.
One more question. Will there be additional icon packs I can buy? Love them!
We’d love to create more!
Hello. I’m having a problem with opening this. I’m getting an error message: “Unable to execute script at line 1098. XMP Exception: OpenFile returned false”
Hi, I have sent you an updated version via your profile.
I’m having issues to use the 2D or 3D Preset to animate a logo. I follow the tutorial but nothing happens. Could you help me? I shared a movie showing the screen. https://youtu.be/5jLL0Cr0j40
Hi, Please check that you have switched to the Legacy ExtendScript expression engine. Here is the instruction on how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
Hi, I just purchased this pack and it looks great. There are just three questions I can`t figure out: 1. I can’t find the effect from the showcasevideo at 2:28. Any help? 2. How can I use the “isometric tool” for images with extrusion? Am I missing something? 3. Is there a way to use other fonts in the Font Manager? Do I need the full version of font manager for it? If I buy the full version on aescripts is it easy to just choose the font or do I have to animate each letter manually?
Hi, 1. You can find them under the “Basic shapes” category
2. The isometric tool works only with elements from Big Pack. You can’t use them on footages.
3. Font Manager that comes with Big Pack works only with Nexa Bold animated typeface. To use it with other animated typefaces, you need to purchase the full version on aescripts. Here is a quick tutorial on how to create animated typeface: https://vimeo.com/manage/216279973/generalThank you so much for the quick reply. 1 & 2 solved. The link on 3 seems to be private “You are unauthorized for this action.” do I need some kind of login information or is there a public link?
Great, thank you!