150 comments found.
Any chance of an update with newer devices?
Hi, is your promotion video here on Videohive included as an AE file (for template use)?
Hello, Yes of course.
Hey! how can i contact you? cant get my notebook solids, everything else is well, ty!
Good afternoon, give a link on which you can buy the plugin Element 3D v2
Can I change the device colors?
Sure
Please, add new iphone and ipad model.
Hi,
This is an awesome model pack. I purchased it but I need to remove the apple logos. I just read a comment from another user that needed the same thing. Would you be able to send me the updated file as well?
Thanks,
Hi Making CG. Quick Question any idea how to fix stretching on the screen material. I played with the precomp settings and adjusted a few others. But it seems when you go to use the iPhone Xs Max it stretches the screen out quite a bit. So anyway to approach that would be extremely helpful. Thanks.
Hi,
Any chance of updating the devices? Its been long time since it was last updated.
Hello,
i thinking about refresh in October.
Thanks
Hello, are you going to add a new Magic Keyboard model for for iPad Pro 12,9. Thank you so much for your work.
Hello, will you update the 11 pro + the new 16” mac? Thanks.
does this pack work in After effects 2020? or do I have to use a previous version ?
Hello, Sorry for the late reply, everything work properly with After effects 2020. Thank you
Hi HoonKang,
Will there be an update with the new phone 11 model?
Hello, yes, is on the way!
I have some antialiasing issues with the edges of iMAC and iPhone X. Edges are not smooth (also in full resolution). Edges appear with random jaggy from frame to frame. It appears while working in AE and also in the rendered video. Can you please help me solve it?
Hello,
please, make sure, you have in Element 3D effect – preview mode set up to ‘Full Render’, not preview.
Thanks
I have an imac pro and using the most recent After effects CC version. However, the 3d model never gets installed properly. I followed your tutorial and 100% sure I placed the model in the right folder. But I don’t see the 3d packs when I open the 3d model library in Element 3D. Pls help me.
Hello, can you send me path where you place 3d models folder? Thanks
Documents ▸ VideoCopilot ▸ Model
Are you planning on adding the new 2019 Mac Pro and screen to this by any chance?
Hello, maybe yes 
Macbook Pro has been updated with touch bar but its not new macbook pro model. New macbook pro has speakers on both sides of keyboard. will you update & when?
And when will the Apple Watch 4 series be added?
Hi, the problem is this, when editing in 3D, all watches are not shown at all in the editor itself! What is the reason and how to solve it?
Hello,
please follow steps in help.html tutorials ‘How to install this pack’. Probably you dont have loaded 3D models in Element 3D plugin.
Thanks
Great work for sure!
It’s a bit annoying that I need to enter the purchase code every single time I open AE to work with your product.
Regards
Hello, for our product you don’t need enter purchase code. Maybe you must enter purchase code from Element 3D plugin, which you can find on videocopilot.net website in your account settings.
Thanks