Hi Thank you for asking! If you haven’t already please try emptying your cache Edit > Purge > Memory & Disk Cache. You can also reduce the resolution of the Preview window from Full to Half. If you are still having trouble please send a message here: https://motioncraver.com/support/contact/ for faster support. Thank you again for your purchase!

Hi, Thanks for purchasing and for the kind words. Unfortunately the original illustrations are unavailable due to a corrupted hard drive but you can add your own illustrations. Kind Regards.

Hi Thank you for purchasing! You can find all of the voiceovers including the “Meet Julie VO” in the Footage > Project Audio > Voiceovers folder included in the downloaded Whiteboard Wow folder.

Thanks for your prompt response. However, “Meet Julie VO” does not match the wording of Promo script. Do you have a voiceover file for Promo comp with female character?

Unfortunately no there is only a male version, and those voice actors are no longer available. However, you can find the script in the Story Scripts if you would like to hire a female voice actor of your choice this is the service that was used: https://bit.ly/3AydCaX

I agree! Unfortunately, the hands are from a stock footage pack with only one choice (This was created in 2014). Any new whiteboard projects created in the future will have a more diverse selection of hands and characters.

Hi Thank you for asking and for purchasing! You will not need to buy another license for the new video for your website and social networks. You can make multiple videos using this kit under the regular license as long as the viewer will not be charged to view them and they are made by you the purchaser of the license. Thanks and have a nice day also

Good day, thank You and have a nice day.

Hi Thank you for purchasing, and for asking! Can you please send a message from my profile page here: https://videohive.net/user/motioncraver for more info.

Hello I send it. Have a nice day

Hi I’m sorry to hear that you are having trouble using the template. You can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Or if you prefer, I can separate the file into smaller files that may be easier to use and send you a download link. Just send a message from my profile page https://videohive.net/user/motioncraver to request the separate files. Thank you for purchasing!

Thx, i fill refund form and buy other project. Beccause i think this project too huge for my system…

Ok Please let me know if you have any other issues.

Hi I thought the issue was resolved so there have been no updates made. However I can separate the template into smaller multiple files to see if that solves the problem. If you’d like me to send you the separated files, please send me a message from my profile page https://videohive.net/user/motioncraver and let me know what version of After Effects you are currently using. Or if you prefer you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Thank you

Hi Thank you for purchasing! I’d be happy to help. What is the error message?

Hello, Thank you for your purchase!
No need to re-keyframe
The animations are pre-made so you would just need to swap the current text reveal layer with a smaller one.
There are several to choose from in the “Writing Hands” > “Text Reveals” Folder.

Here's a screen grab to help: https://bit.ly/2IQbPXm

1) Select the Text Reveal Comp that best fits the size of your type
2)Select the current text reveal layer in the timeline
3) Use the shortcut Ctrl/Command + Alt+ / to replace one with the other.
4) Position and scale the new text reveal layer as needed.

Please let me know if you have any other questions, or if you would like to have custom drawings, videos, edits or animations made. All services are 50% off until the end of July. Kind Regards

Hi, Thank you for asking! Yes it will work with AE 2018. When you open the project you’ll be asked to convert it to CC 2018, just click the OK button This is a pretty big toolkit so I would recommend that your Macbook has at least 16GB of RAM. Please let me know if you have any other questions. Kind Regards.

Hi, I think it is a woman’s hand. Unfortunately, I haven’t been able to find a similar photo with nail polish, if that is what you are looking for.

ah ok thanks I see it now

Thank You!!

Hello and thank you for asking. Yes you can edit the template in AE 2018. When you open the project, just click OK when asked if you want to convert it to AE 2018.

Also, this is a large file with a lot of elements, so I would suggest reducing the resolution of the preview while you are working on your Dell notebook.

Kind Regards

Have a nice day and please let me know if you have any other questions.

P.S. We are offering 25% off on our editing services for the month of November. Just send your request from our profile page https://videohive.net/user/motioncraver if you are interested.

Thank You very much!

Thank you so much!

Hi, Thanks for asking! You can add your own elements and reveal them using one of the pre-made hand animations.

There are no updates planned, because there will be a more complete replacement released later this year.

Kind Regards

Hi, can you please show me where the stated more complete replacement is? You have a link?

Hello, huge apologies, the new release was postponed. Will be sure to keep you up to date in the future as to when it will hit the marketplace.

i wish to speak with you in private, how can I please ?

I am sorry to write that here but i didnt find anything to contact you in an other way. I am in love with your Template but my computer is not powerfull enough to be able to open your file in after effects. And it’s too expensive for me to buy a new one right now! Thats why i am asking you to give me the money back ! thank you by advance dear

Hi, no need to apologize. I’m sorry you were unable to use the template. You can request a refund at the bottom of the linked page: http://bit.ly/1zYGBlS Kind Regards!

Thank you for the well wishes!

Hi, Thank you for purchasing! You can download it for free here: http://www.dafont.com/gelpen.font Also, you can find the links for the fonts and music in the help document included with the template. Kind Regards.

Thank you. I am fairly new working with After Effects. After viewing your video, I still need help with how to use your template. For instance, I am starting with the Blank Comp and want to add the hand drawing text. Can you let me know how to build this from scratch rather than editing the pre-existing comps? I cannot find any other tutorials on line.

Hi, thank you for asking. I’ve listed the three steps below. Please let me know if you will need a tutorial video to help you complete this task.

1. Drag and drop one of the extra text comps into the timeline, or select the type tool (Control / Command + T) from the top tool bar and click in the Comp Window to type some text.

2.Open the Writing Hands and the Text Reveals folder. Select the comp that would best cover your text.

3.Drag and drop the text reveal comp into the timeline,make it the top most layer, and position it over the text. Similar to 35:07 in the Help Video.

Kind Regards