879 comments found.
HI. I get this error message from after effect after using the 3D presets : after effect error : ray traced 3D(deprecated)
Hi, Please send us your OS and After Effects version at support@motion.land
Done
Hello, is it possible to change the in and out duration? I mean, I can set the enter and exit point, BUT the animation (eg. title in and out animation) has always the same duration. I’d like instead to have, for example, a slower “in transition” for the title. Can I obtain this?
Hi, Yes it is, but you will need to open composition and more the keyframes there manually.
This does work on CC 2019 correct – I see a lot of posts saying it doesn’t so just making sure (I know it’s supposed to be updated)
Hi, it works in CC2019. Please, check my answer to those posts.
Thanks, I purchased but having a problem. Just trying to learn the features. I chose the Title “Titles 008.esp” and added it to a comp. Since the fonts are not recognized I am having to select them in the font selector for the 3 font layers. The issue is the top font that says “NO” seems to have some form of shadow below it..and that font doesn’t change. What am I missing? When I hide all 3 text layers this text still persists..but I cannot see where it is located?
See photo here: https://www.dropbox.com/s/vfv9m9br2vlaard/error.jpg?dl=0
Ah I found it, had to unclick the hide shy button. I am new to AE (semi) so I am not sure what “Shy” means. Also that layer was locked.
My AE doesn’t auto detect the font for some reason so I have to manually change every single Bebas Neue with the selector..is there some way to make AE auto detect the right font?
I figured it out, it’s just BebasNeue for some reason all the projects I download on VideoHive that use BebasNeue the fonts in the files are named different than the real font..so have to fix manually (annoying but doable)
Sorry for multiple posts – Learning! Sometimes the control layer items will not change. I change a font color and nothing happens, though it shows in the selector that the color was picked. Same if I move the extrude it reverts to 0 (however if I click the number it shows the value I had picked)
Is this a memory issue or something?
Hi there. I just bought a new license but I am not able to install it. It´s asking me to request an offline activation. I did it already but I´m still waiting for a feedback. Thanks.
The In/Out markers doesn’t work !! I change the Out marker (text effect) and the animation is not fading out in the choosed location.
Please check that you have switched to the Legacy ExtendScript expression engine. Here is the instruction how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
Yes it’s already on the Legacy ExtendScript expression engine.
I guess it depends on the length of the layer in the timeline, the Out animation is linked with the layer length.
Hello There I just purchased the item, and it’s a great one, very helpful. I just have a problem that I found annoying, How do I revert/Cancel an animation applied to a layer ? I mean I need to try different animation on the same layer to see how’d it look. But when double clicking on another animation it doesn’t override the existing animation.
Hi,
That’s weird because it would. Have you tried to undo it with CMD+Z or Ctrl+Z ?
yeah undo it is doing the trick, but the markers still from the old animation.
I can’t reproduce this issue on any of our machine. Could you please make sure that you are using the latest version of Big Pack and shoot us an email at support@motion.land? Thanks!
Yes I have the latest version 1.9
I can not license my package, I already sent two emails and I did not get an answer
I have sent you an email.
Hello, the error remains even though I do the offline activation. He asks me to enter the purchase code and does not activate it.
Please, continue the correspondence via emails. We are faster with replies via emails.
Hi, I’ve sent you an email. But so far I have not received an answer.
Hi, Please check your inbox
Great Pack! The original!
I can not license my package, I sent several emails and had no feedback
I have sent you an email.
Hi, I contacted Alex, from Motion Land because of an installation issue and he told me to ask for a new purchase code. Can someone please help me with that?
Thanx!
My in/out sliders don’t work. When I move my in slider it doesn’t speed up the animation or make it longer. It stays the same. I have also changed my expressions engine to Legacy ExtendScript and nothing changed. I also tried re-installing the pack, but they still don’t work. Do you have any recommendations?
Hi, Could you please send us a short video recording of the problem or AEP project file?
Hi. Why the license is for a single end product?
Hi, This is how Envato does it. Under the regular license we allow to use the elements in up to 3 videos but with the extended license you can use them inside unlimited number of videos.
Hi, I’m interested, but what version is this?
Hi, Currently Big Pack has version 1.9
Hello! I have a problem with cc 2019… When I want to verify de license I see this error. “Unable connect to server. Please, check your internet connection” My internet is ok. Could you tell me please how can I fix it? I work on IOS.
Hi, Please, make sure that you are using the latest version from videohive. If you will still get that error, Big Pack will purpose you to activate it offline.
I opened a project after a few days, now I can’t modify the colours anymore, like for titles and animated icons, it’s somehow frozen. I had to re insert them to get them work. Do you have any idea why this happens? Thanks
Hi,
That could be because of the cache or there was an issue with expressions. Can’t tell for sure without having the project.
Hello, no problem for installation on my mac, but I don’t have yours sexy parameters panels when I choose one shape… Is it on AEViewer?
Hi, I am not quite sure what are you reffering by “when I choose one shape”. Could you please send us a more descriptive message on support@motion.land?
Thank you in advance.
Hello, I’m having a problem changing a title duration. While with a Charisma Title, changing “in” and “Out” markers make the title enter and exit when I wanted, with a normal title (Title 072, to be precise), changing the In and Out doesn’t change the title lenght. What can be wrong? Am I missing something?
engine. Here is the instruction how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
If you will have any further difficulties, please send us a project at support@motion.land
Woah, thanks a lot! It wasn’t giving sort of expression errors so I didn’t point that! Now it works, thanks for the help and for the super-fast reply!
No problem.
Why does it ask the code like once in 1-2 weeks?! That’s annoying! Seriously, guys, every time it asks I want to come here and give it 1 star. (I do not update my AE)
Hi, Sorry for the inconvenience. Actually it should not ask for the code once in 1-2 weeks. I will check it on our side and we will fix it in the next update that we are currently working on. Also, we wil add new elements as well.
Not working everything I try says “Expression errors”
Hi, Please check that you have switched to the Legacy ExtendScript expression engine. Here is the instruction how you can do it: https://drive.google.com/file/d/1TAK3XLa4jXcpe5Y3Js5vK6yJ-S0gmtwy/view?usp=sharing
That fixed it thanks
still not work on cc 2019 perfect ? hope i see new update that will show the plugin with no problem .. best of sell
Hi, It works with CC2019 without any problems. Please, make sure that you are using the latest version from the videohive.
ok how i know the version that im using and also if its old how can i remove it so i can install the last one.. Thanks
Download Big Pack one more time and install it. If you will have any difficulties, please shoot us an email at support@motion.land
ok i will and i will write my feedback again.. Thanks
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