48 comments found.
Hi, Is there any way to change face to dog… If I can draw a dog ? I want lip sync function with dog face. Best Regards,
Hi, I dot think you can do that. Thanks
do you have any “back pain” animations? Searching for an explainer that would help explain massage therapy… back pain… would be excellent
Hi, no we don’t have. Thanks
hi! Can I put my company logo on the characters’ clothing?
Hi! Yes of course.
Hi. What’s the difference between this version and the Premiere Pro version? I personally prefer Premiere Pro as I find it easier to use than After Effects. But does this one have more customisation possibilities than the Premiere version?
Also, my system is MacBook Pro 13” 2017. 2.3 GHz Intel Core i5, 8 GB 2133 MHz LPDDR3, Intel Iris Plus Graphics 640 1536 MB.
Can you please confirm if your toolkit will run flawlessly on this system? I have tried other explainer toolkits but they were too heavy and slowed down my computer to the point that I wasn’t able to use it.
Hi, thanks for asking. Premiere Pro works slower with Mogrt files than After Effects. Of course you are able to work and see the changes that you make but when you place more than 1-2 characters one above the other starts to be heavy. Thanks
Do you make custom requites?
Hi, Yes we do. Please send your script to thepremiumilk@gmail.com
I’m using Adobe 2020 and I have several errors like:
https://www.dropbox.com/s/idd1njinguewtyu/Captura%20de%20Pantalla%202019-12-17%20a%20la%28s%29%2018.23.36.png?dl=0and the characters came up with 3 legs and sorting on the mouth
https://www.dropbox.com/s/6kxvwk540ruwojy/Captura%20de%20Pantalla%202019-12-17%20a%20la%28s%29%2018.26.44.png?dl=0Hi, thanks for purchasing. Are you using English version of AE?
yes, English version
there is also some weird lines on the characters face
https://www.dropbox.com/s/96xcpo9m4i2uqw5/Captura%20de%20Pantalla%202019-12-18%20a%20la%28s%29%2006.42.43.png?dl=0Did you try to open the character instead of importing it to your existing project?
it gets converted to 64 bit version because of the new Adobe 2020 protocols
but it opens with no issues
It doesn’t need any more the DUIK plugin. Discard this message!
the 3 legs and the lines over the mouth issues remains the same
Please send me the project with the missing expressions to thepremiumilk@gmail.com to understand what happening because i just tested on AE 2020 and works fine.
thanks! is sent
Try to click File – Scripts – Update Legacy Expressions. Then click For All Compositions and wait some minutes to finish updating.
Yes! it fix it, but I had to do it composition by composition because the application hangs when doing it for all the compositions at the same time thanks
Yes! it fix it, but I had to do it composition by composition because the application is dropped by doing it for all the compositions at the same time
Hi, Go to File > Project Settings > Expressions and change the Expressions Engine to Legacy ExtendScript. Thanks
Can you update the files? because I’m not able to use many of the characters, is very disappointing. I run the script many times, it takes 30 minutes each and for most of the characters it doesn’t work.
Hi, you don’t have to run any script just go to File > Project Settings > Expressions and change the Expressions Engine to Legacy ExtendScript. Did you did that? Thanks
Hello, will there any update on different backgrounds like Car Repair sector? or Dry Cleaners?
Hi, thanks for purchasing. Actually we don’t have any updates on schedule. But we will consider your suggestions. Thanks
May I have version CS5 if purchased?
Hi, yes we are able to make you a CS5 version. After you purchase send us an email to thepremiumilk@gmail.com
PRE SALE: How I can customize the eye shape?(eg. asiatic lid)
Hi, you get inside the eye comp and you are able to change it.
Hello, I get a MSG saying I am missing DUIK_TWO_LAYER_IK file when I open the project in Adobe 2018 – and also makes my PC crash! Can you please help? Thank you!
Hi, thanks for purchasing. Just ignore about the missing DUIK. template does need any more the DUIK to work. Try to clear cache memory before you open the template. Thanks
I was looking at several of your animation packs and the thing that sold me was the Premium Builder pluggin. After making a final decision on what pack to buy, I bought this one but just realized that it isnt compatible with the Premium Builder. Would it be possible to exchange for the 2000 Icon pack?
Of course. Purchase the new one and ask for refund for the other one on Envato support. Thank you for purchasing.
Hi, my charactere has 3 leg , how to fix it?
Hi, thanks for purchasing. Un-check on the checkbox on controls the reverse foot. Thanks
Hi, Go to File > Project Settings > Expressions and change the Expressions Engine to Legacy ExtendScript. Thanks
I just purchased the Kit and when I open I get a “DUIK_Two_Layer_IK” box that pops up. How do I fix this? I have a copy of my purchase for proof.
Hi, thanks for purchasing. Don’t worry for this message. Template works without the need of DUIK any more. Thanks
Thank you! The template is awesome, btw.
Hi are you planning UPDATES for CC2019 ? I get errors! What about other designs? Like swimming? Thankx
Hi, thanks for purchasing. What kind of issues do you have?
Yesterday, After effects updated. Now AinTrailers isn’t activitated. When I put in the purchase code it says it can’t connect to the internet.
Hi, thanks for purchasing. Please explain more.
My mistake! No problems at all
Does it allow custom hand movements. Is it possible to change hands and feet positions?
Hi, arm movements yes, not hand moves. Also you are able to flip one foot. Thanks
Between this product and your premiere pro CC version, which version do you find loads and renders in the editor the fastest. I have 32 GB ram.
Hi, better on After Effects. Thanks
Is it possible to alter the backgrounds, or use your own?
Yes of course!
Hi I assume that some of assets in this template could also be used in another of your templates eg Simon explainer?
Hi, yes of course. Every category is a stand alone template.
My video is starting to get form 
Now I would like to change the background colors. The icons can be changed through effect controls. Thats good! I cannot find this possibility with the backgrounds. Am I missing it? Or should I go into the comp and change the shape layer colors one by one?
Hi, thanks for purchasing. The backgrounds you have to change then by yourself.
Ok thanks. Another thing: When I import a character I get a message that my buffer is out of memory. I have installed 32 GB memory, I use an external drive where I have my Disk cache set to maks 25 GB. Is there something else I can do to prevent this error?
Hi, 32GB memory is enough. I worked all this template with 32 GB of memory, so i think you have to make your disk cache to 100 or 200 GB, and also you have to clean your cache memory before you open After Effects. Thanks
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