146 comments found.
Does this work with premiere pro 2017 ver. 11.0 ??
Hi there, yes!
Does this work with premiere pro 2018 ver. 12.0.0?
Yes!
Hi all, does this work with CC 2018 V12.0 ? , if any one can also recommend some transitions packs for the same version i will be thankful.
Hi there, yes it works!
I am trying to link with the PR FILES folder but I don’ see it anywhere. Please help!
Hi there, could you send me a screenshot of the issue? Regards
Hi just a bit confused about the purchase, I hope you can clarify. Is this a one off payment or a subscription? Thank you.
Hi there, it’s a one-off payment. Regards.
Hi, I have problem with Simple Zoom, it doesn’t work. Can you please update the project to fix that’s problem. Thank you
Hi there, thanks for the purchase! Could you send me a screenshot or video capture of the issue? Here: candymustache@hotmail.com
I’ll send to you. Because I tried again but still doesn’t work
Hi, I have another problem now. I tried to import the transition to my project but nothing happens. Some transition don’t appear inside the project. Can you help me?
Hi Junato, thanks for the purchase. Sorry to hear that, but I m sure it’s something simple. I need more info about that issue. A screenshot may help.
Every transition now is a picture. I watched the offline video. Can’t fix this problem. I relinked it but nothing happens
Hi there, thanks for the purchase! Do you mean the default pictures of the project? Have you adjusted the settings like the first video tutorial? Sent us a screenshot, please. Regards
It bring the sample 01 and sample 02 images with the transition. How do I attach a picture here?
Follow the video tutorial. Don’t miss the part that you have to turn off the v1 channel. Please watch it and let me know
Greetings. Just bought this transition pack and I’m really liking how easy they are to use and how professional they look on my footage. I tried using the zooms and none of them worked on my timeline. Are there quite a few layers?? I’m thinking I may need more video tracks? Didn’t try the spins yet, but the shakes are very good.
Hi there, thanks for the purchase and kind words! Could you send us a screenshot of your timeline or a video capture here: candymustache@hotmail.com ? Regards.
Hi there. How can I change the duration (speed) of the transition without changing the speed of the video footage? I saw the tutorial video But it changes the duration of the video too. And also where to find the 15 fps transitions in case if can’t do it faster manually? Thanks
Hi there, thanks for the purchase!
I think if you cut the footage right on the start and the end of transitions it will work. Like the tutorial… Otherwise, you could adjust the keyframes, but I ‘m not recommended.
About the second question, if you that you need your transitions to work in 15 fps, you have to watch the “03_Make_it_work_in_any_Resolution” Tutorial. At the part that you need to create a new adjustment layer, you will notice that you could choose “fps.” Change it to the preferable, and it will work.
If you need more help feel free to send us here: candymustache@hotmail.com
Best regards, The CandyMustache Team
Hello, I have a problem, when I import a transition, I always have the demo images that appear on my video. Thanks for your help
Hi there, thanks for the purchase! Please watch again the video tutorial! You have missed the first 2 important steps! Let me know if you find it! Regards
thanks for the answer, i looked at the tutorial and followed the import steps but i still have the same worries
I do not understand, I follow the steps and I always have the demonstration images!
Please send me a screenshot of your timeline with the transition on it!
Hello, here is the screenshot : https://www.dropbox.com/s/hm6ofxyihgmgzd6/screenshot-transition.jpg
Hi there, here is the answer: https://www.dropbox.com/s/i980jni141yyxwl/screenshot-transition.JPG?dl=0
1. You have to turn this on 2. You have to turn this off
With this screenshot and video tutorial you will understand!
Regards
I purchased this a month ago and it worked perfectly, but yesterday I did the update for Premiere Pro and now it doesn’t work. When I try to apply a transition it comes out the stock picture doing the transition.
Hi there,
thanks for the purchase!
This is normal! You have to watch again the video tutorial included on the zip file and adjust again the 2 first settings. They are the 2 first steps on the video tutorial. Mind that you have to do this only once! Let me know if that helps you!
Regards.
I am using Adobe Premiere Pro CC 12.1.2 and the Zoom and Spins don’t seem to be working correctly, the other transitions are fine. When I apply a Zoom or spin, both video clips media split into four and just stay the same for the duration of the transition. Not sure why.
Hi there, thanks for the purchase. Seems like do not drag n drop all the layers from the transition… Could you send us a screenshot here: candymustache@hotmail.com. Regards
very very long render time
Hi there, thanks for the purchase! What machine do you use? These transitions have optimized for a fast render! There is a video tutorial included on the item that explains how you could make the premiere pro renders faster! Let me know if you find it! Regards!
hey there. I just purchased this. I can’t see those bloody markers. I am using the latest Premiere Pro CC Version. I did see the two GIFS that you created and I enabled markers. Still, I can’t see the bloody markers on the timeline. How can I solve this problem? Kind regards, Marcel.
Hi there, thanks for the purchase. Could you send a screenshot or a video capture to understand the issue? Here please: candymustache@hotmail.com Regards!
A little confused…these are not MORGT files but they work just as well? They all work through the Essential Graphics window. What is the cons. that its not a MORGT file….....thanks using Adobe PP 12.1.2
Hi there, there is a video tutorial that explains how this works. Please watch it and let me know if you have any questions. Regards
This was recently updated, but why am I not able to chnage the font within Premiere Pro as a MORTG ? Why do i have to go back into After Effects, change it and then import it? Am i missing something
Hello there! Thanks for the purchase. The item that you are describing is not this one! Please let us know in which item you are reffering to! We ll be happy to help you!
I Am a bit Deceived… Over 1500 transitions, But Nothing For Wedding Video. Really Sad…no fade in, no overlays, no crossover, no dissolve, nothing.
Hello Kabadala! We would like to thank you very much for purchasing one of our best selling items!
We all felt bad when we read your message, and it is the same that you felt that you could not use any of our great crafted transitions in your videos!
The kind of effects that you are mentioning already exist in the premiere pro, by default. We are giving people the opportunity to create more complex and visually pleasing effects, saving them time and money.
On top of that, we are already giving anyone who is interested in buying our package the option to watch all the transitions beforehand http://candymoustache.com/Templates_Previews/Modern_Transitions_Preview/Modern_Transitions_Preview.html, so they know what they are getting.
Wedding video producers are already using it! Why don’t you give it a shot!
At your disposal, The CandyMustache team.
Sure Like you said: Premiere effect is very Limited as we all know. Nevertheless, Won’t it be another good Market for you to try something about and for wedding videographer and see how much sell you make…I just Mentioned Wedding But and how about Documentary scene, love movie, Romantic and many others…create nice and smooth transitions, subtle,..again great work.
hi,, whenever i drag the transition, theres two boys showing,, can u help me?
Hi there, thanks for the purchase! Please watch the first video tutorial and adjust the 2 settings before the first drag and drop! It’ s easy! Regards
hi, nice product! i bought a template and how can i import transitions into timeline without this pictures? its annoying to delete them always 
Hi there, you need to adjust 2 settings before the first drag n drop. It’s easy! Just watche the video tutorial! You will understand! Let me know if you figure it out! Regards
Hi, this product works with Premiere Pro CC2018 version 12.0 ? Thanks
Hi there, yes it works!
