386 comments found.
Greetings I just purchased the transitions pack and I am having trouble accessing the transitions after resaving the file I receive the missing “media error” I did visit the help page to follow the directions for the “missing media” error but when I go to where I saved the the project. I do not have a “Presets folder
Hello! Please send your message to boris@videolancer.net.
I have been trying to import presets in premiere but it keeps on saying that my file is damaged. I did the first step of extracting it and then I cannot do the re-save step because it wouldn’t open in Premiere. Can someone help me and explain why the hell is this happening? or is the product defected?
Hello! Perhaps you bought the product from other author’s. Can you give me a link to the project you are talking about?
Our product is this https://videohive.net/item/handy-transitions-for-premiere-pro/22125468/
Hello! We’ve purchased this product and everything works great except the “MOTION” presets. Every time I try to apply to my timeline the video layers change names to “HST Adjustment” and the effects leave a red bar through my photo/video content. Any assistance would be greatly appreciated. Thank you
Hello! Please send your message to boris@videolancer.net.
Добрый день 
Хотелось бы в будущих обновлениях, что бы Вы добавили вариант переходов для разрешения 1080х1350 (инстаграм).
is it life time free updates?
Yes. You will have the opportunity to download updates for free.
Hi! I’d like to buy, but from the preview project i have downloaded, the effects are not working..i checked every video and followed all the steps, but the effects still don’t work properly. i sent you an email last week, can you help ?
Hello! Please send your message to boris@videolancer.net.
I spent 3 hours trying to use the transitions without the previous image came from the source but I couldn’t
Maybe I did not quite correctly understand what you mean. If while dragging the transition to the timelines you see a preview of the transition, please check this step:
https://videolancer.net/handy-seamless-transitions-for-premiere-pro/help/#configuring-the-project-sequence
If the problem is something else, please send your message via the feedback form on my profile page:
https://videohive.net/user/videolancer
I have footage in 50p but transitions are 25p. Is it problem? It seems to me that transitions are too quick.
Hello. Animation of transitions are automatically interpolated under the FPS sequence in which they are used.
Is possible to change duration of transition ?? I need them little longer.
And Zoom transition shaking at the end of transition.
Yes, you can. Send me a message at boris@videolancer.net and I’ll explain to you how.
Hello,
i want to ask about the license term. If i buy 1 copy of this, and install it on my pc, can i install it again on another pc? let’s say i have pc for work at office, and laptop for mobility purpose. Is there any limit for how many units it can be installed?
Thanks!
Hello again You can use one purchase code on two computers.
How come when I use the zoom feature, it makes the video content a little hazy/blurry? I need help because the clip is a lot more clear without the feature.
Hello! Please send your message to boris@videolancer.net.
So does this also work with just text transitions over a black background?
Yes, the transition transforms any image, but for some transitions it is desirable to use a non-uniform background.
The 1920×1080 transitions work fine but non of the square 1080×1080 transitions worked for me. Im using Premiere pro cc2019 updated to the latest version. I also changed the resolution of the 1920×1080 to 1080×1080 and still no luck.
Hello. Please send your project (without media files) with broken transitions to boris@videolancer.net.
Just brilliant, the email support is stupendous…....solved all my issues and showed me few more tips and tricks to work faster on teamviwer…...great team, great support. best purchase ever, cheers guys
Hello. Thanks for your feedback.
correction: the blurr sub folder does have audio
Hello. No sound is required for these subcategories. It’s just a transformation for your video that doesn’t require sound.
Hello, I would like to use 8 machines, you would have a package?
Sorry, but one purchase code is used for no more than two computers.
is there a way to make all the sfx on the transitions louder? The volume is so low. Currently, I have to do it manually every time I use a transition. Is there a faster easier way to make all the sfx louder in your projects? I noticed you have it at -8 dB
Hello! You can change the volume at once for the entire track on which the sound effects are located, as shown in this video: https://yadi.sk/d/gU50bCGzEYcHow
Hi,
1. its a one time purchase right. so we can upgrade for free. no need to purchase again?
2. this product is for one computer or can be use in multiple computer. because i have 3 computers so.
Hello! Having bought once, you can download all subsequent updates for free. You can use one purchase on two computers.
before i buy just asking, does it not support premiere 2017 version ? do i have to have the latest for it to work ? as i tried demo on 2017, it asks for newer version
Hello. Unfortunately, Premier Pro does not support saving projects to older versions. They do not have enough tools to create such transitions. These transitions pack work in Premiere Pro CC.2018 in version 12.1.1 and higher!
If I bought this product, how can I receive it? I am from other country, how can you send it?
Hello. After purchasing the product in the section downloads you can download the purchased product.
Hey VideoLancer – can you tell us the difference between buying this for premiere pro or buying the one for after effects? Looks like they have the same transitions, I understand one is to use in premiere pro and the other is to use in after effects but are there differences beyond that? Thank you!
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