879 comments found.
‘unable to execute script at line 583. undefined is not an dbject’ erro how to fix it?
Hi, Please make sure that you are using the latest version from videohive. If you will have any further question, please email us at support@motion.land
Hi, I have an error for the Simple Background 15: The property named “slider” from class “effect” is missing or don’t exist. Maybe the name has change or moved etc. How could I fix this? Thanks.
Hi, Please make sure that you are using the latest version of Big Pack and you have switched “Expressions Engine” to “Legacy ExtendScript”. Here is the image:
https://drive.google.com/file/d/1mV2CLGuWYus57MlOff7ZHLBw26P_TsQN/view?usp=sharingJust installed “Big Pack of Elements” and when I launch it, I get this error: There was an error during copying Projects folder. Please copy folders from: Library/Application Support/Adobe/CEP/extensions/com.motionland.bigpack/Projects
To:
/Users/mwedlund/Documents/AEViewer Packs/installed packs/Big Pack of the Elements
I’ve tried numerous times and keep getting the same message
Hi, My apologize for the difficulties. Could you please email us at support@motion.land your AE version, OS and license code? Thanks!
I re-loaded the plug in after moving the Projects folder, and now it’s working. thanks
Confirm me if the “AEViewer” script is already included in this package?
Hi, Limited version of AEviewer is included. It works only with the files from Big Pack.
What is the client upgrade?
Hi, I’m having issues in the latest After Effects version (CC 2019), I get a message that says “Whoops, we’ve lost ”.aep” files. Please contact the author”
Hi, Please try to update the Big Pack.
I just did, that’s why I’m having all of these issues
It can occur if you have a very specific system configuration.
Hello. After downloading to my MAC, I downloaded your program but completely unzipped the program. Instead of the Adobe After Effects icon to open my files in the exe format and pkd format. I ask you to help me. Regards, Oleg.
Hi, you need to install the Big Pack using one of those files.
Through which program I can open the exe file and the pkd file. Thank you in advance. Regards, Oleg.
You need to perform double click on one of those files, depending on your operation system (exe for Windows and pkg for MacOS). If you will have any further difficuleties, please email us at support@motion.land
How does one upgrade from a standard license to an extended license?
Hi, You can ask for refund and purchase the extended license.
Thank you! If the purchase was made one year ago, would it be too late for a refund request?
Having some issues with titles going in and out. Seems like the sliders aren’t controlling the fx. Also, the 2d and 3d presents don’t do anything when I attached them to an image or 3d object. It loads, but does nothing… It’s always worked just fine in the past – help.
PS. I’ve updated twice since yesterday.
Hi, Please make sure that you have switched “Expressions Engine” to “Legacy ExtendScript”. Here is the image:
https://drive.google.com/file/d/1mV2CLGuWYus57MlOff7ZHLBw26P_TsQN/view?usp=sharingGetting this error “unable to execute script 1098. XMP Exception OpenFile returned false” on windows
Hi,
Please download the latest update from videohive and try to install it.
Are you updating for CC2019? Viewer is not working with the recent update.
Hi, We have udpated the project yesterday. It works with CC2019.
I’m receiving this message: “We do not support piracy. Please, purchase full version of Big Pack Elements. Is it serious?!
Sorry for the inconvenience. That can be because you have previously used warez version of Big Pack. Please remove the tool that you have used to unlock Big Pack previously and restart After Effects.
Hi, I have AE v 15.1.2 in Mac. After install, I can see the windows in AE, but no show elements, it’ s empty. Look here: https://prntscr.com/la2qye
Hi, Can you re-upload the screenshot? Or even better, email us it on support@motion.land
I sent you an email
I’ve answered you 
How to make it work in CC 2019 and why the 1.9 asks me to buy it?
Hi, Version 1.9 supports CC 2019. To update you need to open Downloads page, download Big Pack one more time and install it. if you will have any difficulties, please shoot us a message at support@motion.land
Getting this error “unable to execute script 1098. XMP Exception OpenFile returned false”
Hi, Could you please email us your OS and After Effects verison at support@motion.land? Thanks!
Sent, hope we can figure it out! thanks!
Dear Sir, How exactly i can update my Big Pack ?
Regards
Hi,
I have answered to your email already.
Please help, isn’t working on Adobe CC 2019. There is no reaction.
Hi, We will upload an update today. Sorry for the inconvenience.
Please help, isnt working on Adobe CC 2019
Hi, We will upload an update today. Sorry for the inconvenience.
Hello, i´ve try the new versión, its open, i can see the viewer but the text pressets wont work. When i apply to a plain text, nothing happens.
Please make sure that you have switched “Expressions Engine” to “Legacy ExtendScript”. Here is the image:
https://drive.google.com/file/d/1mV2CLGuWYus57MlOff7ZHLBw26P_TsQN/view?usp=sharingPerfect! sorry for the inconvenience
My pleasure
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