879 comments found.
Please support After Effects CC 2019
We will upload an update very soon. Sorry for the delay.
Hi Big Pack to work with the new version of After Effects Please agree to resolve
Hi, we are working on the fix. If you are on Mac, please run these command in the terminal:
defaults write com.adobe.CSXS.8 PlayerDebugMode 1
defaults write com.adobe.CSXS.9 PlayerDebugMode 1
killall -u `whoami` cfprefsd
If you are on PC, please download and execute this file: https://drive.google.com/file/d/1JZgx43tF1Q8HHq6yXUhJYMcy9NYl5ugs/view?usp=sharing
Hi, the Big Pack Viewer don’t open in new AE 2019… ¿What can i do?... Thanks for your help!
Hi, Please read the comments at the top of this page.
This would be great to get working on CC 2019
It works on CC2019, you just need to perform an additional command in the Terminal on MacOS.
I’m on a PC.
There’s an Internet connection, unable connect to server. please, check your internet connection
Got it. I’ll use it well.
As of today, I’ve not been able to view the AEViewerBP window in my workspace… I click to view the extension but it won’t pop up. Doesn’t appear in my dashboard either. Help…
Hi, Please run these commands in the Terminal:
defaults write com.adobe.CSXS.8 PlayerDebugMode 1
defaults write com.adobe.CSXS.9 PlayerDebugMode 1
killall -u `whoami` cfprefsd
After that restart After Effects and try to open AEviewerBP one more time.
I updated to last after effects version and now the AEVieweBP doesn’t open anymore.
defaults write com.adobe.CSXS.8 PlayerDebugMode 1
defaults write com.adobe.CSXS.9 PlayerDebugMode 1
killall -u `whoami` cfprefsd
After that restart After Effects and try to open AEviewerBP one more time.
Invalid code of purchase AE 2019
Hi, Sorry for having the difficulties. Please, try to activate Big Pack one more time. We have fixed that issue caused by Envato updating the license protocols today. If you will still have issues with activation, please email us at support@motion.land Thanks!
When I enter the purchase code, it showed “Invalid code of purchase”. I have no idea what can I do.
Hi, Sorry for having the difficulties. Please, try to activate Big Pack one more time. We have fixed that issue caused by Envato updating the license protocols today. If you will still have issues with activation, please email us at support@motion.land Thanks!
Hi I just updated the to latest version of AE and my purchase code isn’t working. Keep getting ‘Invalid purchase code error’, please help this is urgent.
Hi, Sorry for having the difficulties. Please, try to activate Big Pack one more time. We have fixed that issue caused by Envato updating the license protocols today. If you will still have issues with activation, please email us at support@motion.land Thanks!
Perfect thanks 
After installation I am unable to see anything under AEViewerBP I have Adobe after effect cc 2018 and mac OS High Sierra. Please help.
Hi, Sorry for having the difficulties. Please, try to activate Big Pack one more time. We have fixed that issue caused by Envato updating the license protocols today. If you will still have issues with activation, please email us at support@motion.land Thanks!
Do I have to download once again?
No, you don’t need to. Just try to AEviewerBP one more time and paste your license code.
Not able to paste Licence code under AEViewerBP…It doesn’t show anything
When I enter the purchase code, it showed “Invalid code of purchase”. I have no idea what can I do. I have sent you an e-mail. Please help me(
Hi, Sorry for having the difficulties. Please, try to activate Big Pack one more time. We have fixed that issue caused by Envato updating the license protocols today. If you will still have issues with activation, please email us at support@motion.land Thanks!
When I enter the purchase code, it showed “Invalid code of purchase”. I have no idea what can I do. I have sent you an e-mail. Please help me(
Hi, Sorry for having the difficulties. Please, try to activate Big Pack one more time. We have fixed that issue caused by Envato updating the license protocols today. If you will still have issues with activation, please email us at support@motion.land Thanks!
Should I buy AE Viewer separately? I can’t find package by AE Viewer trial version. Please help me
THX !! I have AEViewerBP. not AEViewer. Is it Right?
Yep, it’s right.
Hi, I’ve installed as per the instructions via terminal but both AE CC 2018 and 2017 latest versions beachball when I get the AEViewerBP window; nothing shows in this window.
UPDATE: It was my network connection.
If anyone else has this issue I think it’s just trying to connect to the server to validate but if it can’t connect it just beachballs and doesn’t tell you anything of use.
I can’t seem to access this tool after updating my AE, keeps giving me the verify license loop, tried uninstall reinstalling both and still the same issue.
Hi, Please shoot us a video with an issue at support@motion.land
When you reboot the computer, the template will be deleted from the app. Please come up with a solution.
Hi, Please contact your system administrator. It seems that you have restriction on installing the new programs.
hello, when I select favories and I click on favorie, they do not appear, I tried everything, a solution? thank you
Hi, Sorry about that issue. We will fix that in next releases.
Hi.I can’t use this script because of many problems. (support@motion.land <- I sent you an email about my problem. Please check it.)
When I giving the license, getting an error “Unable connect to server. Please, check your internet connection.” I have proper internet and check the firewall also. I use Window 10, AE CC14. Please help.
Hi, Try to submit the license code a few times. If it will fail those few times, Big Pack will provide you further instructions. If you will need an additional help, please shoot us a line at support@motion.land
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