Please contact us via profile page to solve it

I contacted you via profile page. Do you know how long will it take to fix this issue?

hello! we already updated this package and make cs6 versions useful for you. now you can see _CS6.aep files, just re-download them

I received the update notification this morning, downloaded and installed but the issue still the same. Were there any new updates besides the one I downloaded few hours ago?

it was created for importing scheme. if you have cs6 you cant use panel because abode not allow this function. if you want to use panel please update your ae to cc2014.2 or use AEP files for CS6 version

I don’t want to upgrade ae. I already tried the import option as you the sample video showed but was not working properly. Please check the video I recorded for you for more details.

i dont see any videos on our email.

I don’t know if you are reading my comments but here is the same video I sent a day ago https://drive.google.com/file/d/1myy9n3xvLa3Q5h98J4Be3isUA-EJY8G9/view

Hello! You should import aep lie Beauty_CS6, we added them in latest update, check it

This is a repeat of the same comments. I don’t know if you reading my messages or you just copying and pasting here. In my previous comments I said I didn’t want to upgrade my ae, also tried following the steps to import but it is not working. I updated the software yesterday. Was there any new update today? I am behind schedule. I would appreciate if you can just reimburse.

Thanks

Man! Especially for you we added this AEP files, you should use them https://pp.userapi.com/c845417/v845417527/100ed2/GtrVvtSDYhc.jpg

I don’t want to use back door by using the files directly. I need to use the software I purchased as advertised. I cannot wait any longer. I recorded anohter video to show you the software still doesn’t work https://drive.google.com/file/d/1myy9n3xvLa3Q5h98J4Be3isUA-EJY8G9/view?usp=sharing . Please reimburse

Ahh Man! You should understand that it’s impossible to use panel in cs6 because adobe not allow it! We provide for cs6 users another way with importing aep, it’s not backdoor, this is only one way to use it in cs6.

I am not sure what you trying to convince me for something I don’t want. I purchase this so I can use as advertised. I don’t want to use ae. I want to use the software I purchased. Before purchasing I asked the question if this software was going with my mac and cs version I have. I was told yes it will work. I also looked at the version of cs it supports and confirmed my was on the list (cs6). It never said cs6 will support but if you don’t have this or that will not work. Here is a screenshot of the versions you advertise should support https://snag.gy/NfZ9SJ.jpg . At this point, I just need to get reimbursed. Thanks

There is no reasons to reimburse. Because: 1. This project works in CS6 and you can use it 2. Panel is just an additional thing for CC2014.2+ users 3. In description you have all links to videos how to use it in CS6 and before purchasing you can check it.

its can be installed on any system. AE since cs6

I just purchased it and wanted to install on my mac. I am getting all kind of error messages. Here is one of the error message https://snag.gy/eUuFiQ.jpg

Here is another error message https://snag.gy/zZ0qiY.jpg I am getting if I want to open the project files directly with AE. This should have supported from cs6 but asking me to upgrade my software? I don’t want to upgrade my software

I submitted few questions but have not received any answers yet. I need to be able to use the software and that is why I purchased. Please reply back with the fixes of my issues so I can using the software. thanks

Hello! Just check this video tutorial https://www.youtube.com/watch?v=s8hPGxD7oGQ

Hi, I just watched the video but didn’t answer the question I originally asked. I need to install the software I purchased but it is not allowing me. I gave you the error messages I am getting when I attemp to install which I gave you screenshots. This video only shows how to import but can’t even get to that point because it is not allowing me to install..

Hello! This tutorial have all instructions for you if you have CS6 version. The panel allows only for cc2014.2 but you can use imported version on cs6 or just update your after effects if you want to use panel