285 comments found.
Disappointed not video tutorial properly…. whats is written and show not all things is there when you purchase.
Hello ihussainafridi,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend ! 
As you can see in our description. We have 24 HOUR SUPPORT FOR YOU, just send a simple email to: joelstarling@live.com. Our team is ready to help you in the best way and solve all your problems.
Please send an email to support: joelstarling@live.com or enter your email here in the reply field, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you.
The project contains all the features of the description, this goes through Envato reviews regularly. If you have any problems, let me know that I immediately send you a new updated file exclusively for you.
The product has almost 10.000 sales, with 10,000 customers around the world, in all versions of product,. With great satisfaction of 99% of all customers, in addition to many QUALITY AWARDS from Envato. The project does not contain any defect or problem, it passes constantly by the team of QUALITY ENVATO.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
no reply by email ….. i am waiting since 1 week…. there is problem in files
Hello ihussainafridi,
We do not have any email registrations with your account, we were waiting, but we did not receive it. If you do not want to send an email with your question, you can leave your address HERE in the field of answers, which I send to you the details of your case. Here it is very limited to give all the detailed information for you. We have 24 HOUR SUPPORT FOR YOU.
The product has almost 10.000 sales, with 10,000 customers around the world, in all versions of product,. With great satisfaction of 99% of all customers, in addition to many QUALITY AWARDS from Envato. The project does not contain any defect or problem, it passes constantly by the team of QUALITY ENVATO.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
sir i email you on 22 November ….. since now no replay…. sir if you don’t want to solve issue please return our money….
Hello ihussainafridi,
We do not have any email registered with your account, and you also do not want to give us your email so we can help you. We have 24 HOUR SUPPORT FOR YOU. Really, you want to undermine our work with negative comments.
No problem, if you want a refund, please contact Envato and see if it is possible, through this link: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
I inform that the entire financial and refund process is the responsibility of Envato.
King Regards.
my email is mhadevice@gmail.com and already one time you replied … when i request for support then my email is ignored
Hello ihussainafridi,
10 days ago I asked for your email here, and you did not want to provide it to help you, we expect but you preferred to make negative comments. All this delay happened for lack of supply of the email address, to find and to send all the information.
If you previously submitted, your email may have entered spam. We get hundreds of emails per day.
We are reviewing your case and will soon respond to your email.
King Regards.
Dear sir there 5 error in your files. please many times i sent email help me…. to be clear support is too weak from your side…. i have bought more than 15 article on codecanyon and videohive but your support is only weak… please don’t forget this that i paid for this article.
Note: 27 days ago you promised that you will reply but never u did
Boss i am waiting for support and my all conversation on record. and i request to new comer that they should be careful from you
I am waiting
Hello ihussainafridi,
Come on buddy!
I will not explain again. For the last time.
We are doing everything to help you, we already ask your email to send you all the information, files, directions you need, if you really need it … you do not need any support … we’ve tried all forms of contact, we have already informed you that the field of answers here … is not for support … it is very limited for any additional and personalized information, you just want to try to undermine our work with FALSE and bad comments … you can not do that because we are 3 CONSECUTIVE YEARS with the BEST SUPPORT and ENVATO QUALITY awards. 99% of customers prove this, 1% are people like you… who are trying to harm us for some reason (maybe a fake profile of competitor Envato).
I put the refund link for you, I ask you to take this and keep walking with your life and have your projects successful
HELLO MY FRIENDS !
I ASK EVERYONE WHO NEED SUPPORT ( JOELSTARLING@LIVE.COM ), PLEASE, SUBMIT YOUR PDF LICENSE FILE !!!
ONLY THE BUYERS WITH THE PDF LICENSE ATTACHED, WILL RECEIVE SUPPORT. WE ARE FIGHTING AGAINST THE PIRACY !!!
HERE IT IS VEY LIMITED TO GIVE ALL THE DETAILED INFORMATION FOR YOU. PLEASE SEND ME PRINTS OR A SMALL VIDEO OF THE SCREEN (CAN BE FROM THE PHONE), SHOWING ALL DETAILED ERROR AND YOUR PROBLEM. THIS HELP ME IDENTIFY THE PROBLEM, AND HELP YOU.
THANK YOU SO MUCH !
I’ll do my best to help you !
I’m always available !
King Regards.
HELLO MY FRIENDS !
I ASK EVERYONE WHO NEED SUPPORT ( JOELSTARLING@LIVE.COM ), PLEASE, SUBMIT YOUR PDF LICENSE FILE !!!
ONLY THE BUYERS WITH THE PDF LICENSE ATTACHED, WILL RECEIVE SUPPORT. WE ARE FIGHTING AGAINST THE PIRACY !!!
HERE IT IS VEY LIMITED TO GIVE ALL THE DETAILED INFORMATION FOR YOU. PLEASE SEND ME PRINTS OR A SMALL VIDEO OF THE SCREEN (CAN BE FROM THE PHONE), SHOWING ALL DETAILED ERROR AND YOUR PROBLEM. THIS HELP ME IDENTIFY THE PROBLEM, AND HELP YOU.
THANK YOU SO MUCH !
I’ll do my best to help you !
I’m always available !
King Regards.
Hi there, every time i try to drag the title to the sequence, premiere shuts down, could you please assist me? Best, Lefteris
Hello cleanjunkies,
Thank you very much for contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com or enter your email here in the reply field, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you. Please send me prints or a small video of the screen (can be from the phone), showing all detailed error when exporting and your problem. This helps me identify the problem, and help you.
PLEASE, SEND YOUR LICENSE PDF ATTACHED WITH YOUR EMAIL. ONLY THE BUYERS WITH THE PDF LICENSE ATTACHED, WILL RECEIVE SUPPORT. WE ARE FIGHTING AGAINST THE PIRACY !!!
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Hey Joel, Great Titles!
So, I have one 2-minute video with 4 sections, and I’d like to use the same Title 09 as a lead / break for each section… I’ve imported the pack into my project, how would I use the title for each section with different text in each… they all point to the same Text object… so changing one changes for all instances yes ?
Thanks for your help on this…
Hello rshilling,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com or enter your email here in the reply field, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Thanks Joel! FYI, I sent three emails… one 8 hours ago, two more in the past 15 minutes… please let me know if you do not receive them.
Hello rshilling,
I just answered your email !
Any questions, please contact me again via email support !
I’ll do my best to help you !
I’m always available !
King Regards.
Hi! Thinking about buying… Could not find if this supports changing the font and if it supports typekit fonts…
Hello nikidubois,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Supports change to any font in the world, and also supports Typekit fonts, perfectly.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Hi Joel, I am a mac user. I’ve copied all files to essential graphic folder but can’t see them in Pr. do you have any ideas? Thanks
Hello MajidK,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com or enter your email here in the reply field, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Hi Joel, when I try to install the animated graphics model (essential graphics) in Premiere, everything seems to work but the icon to use it does not appear in the essential graphic panel. Note that if I try a second time it says that it is already installed (but it is not possible to see it). I have Premiere 2018 and downloaded your latest version today. Thank you, Davide
Hello dvdrom5,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com, then I’ll give you all the information for your best work, if possible send me screen prints or small video showing your case better . Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Why the file is very heavy when I open it
Hello kafie25,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
To use a Motion Graphics Premium project, it requires minimal machine settings to work with Motion Graphics. The project is very light, we have low versions to work with any computer, versions from 540p, 720p, 1080p, 2K and 4K. The project was built from beginner to professional.
Other factors contribute to weighing your After Effects:
- Clear memory caches
- Separate much of RAM for the After Effects application.
- Change the resolution “Full” to “Half”, “Third” ... this will decrease the preview quality, will have a faster pre-render.
I answered your email, with the best solution for you. Any question, return me via email support.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Title 20 missing the the two words to edit. How to fix that? The coolest title.
Hello Videviceproduction,
Thank you for purchasing the project and also by contact. Nice to meet you my friend !
I’m sorry for the delay, we are currently experiencing a very high number of tickets, coming from around the world. Our Envato Family is growing bigger and we have new customers joining every day !
I answered your email now, all the details in your email + videos tutorials exclusively for you.
Please do not hesitate to let me know if there is anything else I can do for you. Contact me via support email: joelstarling@live.com.
I’ll do my best to help you !
I’m always available !
King Regards.
Hello Videviceproduction,
Sorry my friend, I confused the answer with another customer who had similar questions. Inform me your email here, or send to joelstarling@live.com, that I will help you now !
Quickly !
I’ll do my best to help you !
I’m always available !
King Regards.
NICE WORK !!!
Thank you so much SetePoint
perfect
Thank you !
Why can’t I change the duration of the titles? I can’t change fonts.
Hello arnieswap,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com, then I’ll give you all the information for your best work, if possible send me screen prints or small video showing your case better . Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
hello, I’ve got Premiere Pro CS6 in my computer and just bought your stuff since you described that yours supports cs5 and above. I don’t even get to the first installing part of yours. Please help me. Plz let me know how to solve this problem.
Hello farbeyonder,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
As you can see in the description in detailed mode:
The project is compatible with Adobe After Effects CS5, CS5.5, CS6, CC 2014, CC 2015, CC 2016, CC 2017, CC 2018. Work also with Adobe Premiere CC 2018.
If you still have doubts, please send an email to support: joelstarling@live.com, then I’ll give all the information for you. Here it is very limited to give all the detailed information.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
wow, how many cool titles!
Hello romanmarvel, thank you my friend !
Can you please let me know what has changed in the V5 update?
Hello nickdbrown,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
We put an informational file in the package, with each update, with details of the changes. You can check it in the package, or here:
-Update file for Adobe Premiere 2018 – 12.1.1 (build10) version. -New Video Tutorial for install in Premiere. -Essential Graphics Panel – Adobe Premiere 2018 included -Text Position Control included -Duration Control in Main Composition included -New Layout and organization to project and folders -Titles Preview Package included -More Tutorials Videos included -Project less weight -Some Bugs Corrections.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Hi, is there a way to change the font to a specific one that I have downloaded from the internet?
Hello avalle201,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
Hello, I just purchase it. How to install this title? Sorry for this dumb question.The video included only show how to use it and its pretty simple. But I could not load it to my after effects. Please help. Thanks
Hello dhaniekonugroho,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
great job!!
Thank you, Vpmax2007 !!!
Very nice work!
Thanks, Bugslife !
Hi Joel! Great job you have done here, thanks for that a lot. Even for a beginner like I am, I can use it easely.
However, I use AE CC 2015 and I cannot figure out myself how to manage the duration of the title ! I can see the In & out but when I change their position, nothing happen..
An other question, please, on the title 25, how can I change the big Organge rectangle, used for the Text 2, below the Text 1 ?
Can you help me with this?
Thanks a lot again!
Looking foward to earing from you soon
Hello FabAeb,
Thank you very much for purchasing the project and contact me ! Nice to meet you my friend !
Please send an email to support: joelstarling@live.com, then I’ll give you all the information for your best work. Here it is very limited to give all the detailed information for you.
Please do not hesitate to let me know if there is anything else I can do for you.
Any questions, please contact me again !
I’ll do my best to help you !
I’m always available !
King Regards.
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